Training & Development, Change Management, Instructional Design
Resume:
Alton Brett Norris
*** ****** *****, *********, ** 75173
Email: ****************@*****.***
LinkedIn Profile: www.linkedin.com/in/alton-b-norris-47106b163 Summary of Qualifications:
Results-oriented Training and Change Management Professional with over 20 years of experience designing, implementing, and managing learning initiatives that enhance workforce capabilities and drive organizational success. Expertise in instructional design, leadership development, employee engagement, and corporate training strategies. Passionate about fostering an inclusive culture of continuous learning and aligning training programs with business goals to optimize performance and productivity. Seeking a Training director level role to develop and execute enterprise-wide training strategies with an existing team or by building and establishing a new department. Industry experience: Energy (oil & gas), High Tech, Banking, Finance, Manufacturing, Insurance, Telecommunications, Transportation, Retail, Higher Education and Consulting. Core Competencies:
Learning & Development Strategy
Organizational & Digital Transformation
E-Learning & Learning Management Systems (LMS)
Leadership Coaching & Development
Training Adoption Measures & Metrics
Training Program Development & Implementation
Technical Training (CRM, AI, MS Office Tools)
Global Training Development & Facilitation
Employee Engagement & Performance
Improvement
Blended Learning Solution Design (Classroom,
Virtual, eLearning, Microlearning videos, etc.)
Training Methodologies: ADDIE, Adult Learning,
Instructional Design
Professional Experience:
Simplus – an Infosys Company, Remote
Principal Manager - Organizational Change Management 2021 - 2025
Establish Go-to-Market strategies to build sales pipeline for change management projects for new logos and new product offerings including Revenue Lifecycle Management and AI
Establish adoption metrics and KPIs to track change effectiveness, continuously refining strategies based on data- driven insights during initial deployment of new digital transformation solutions
Lead change management and training efforts for global digital transformation projects impacting over 5,000 employees across multiple regions and countries
Design stakeholder engagement strategies leveraging change champion networks which increased overall adoption rates by 50% across multiple geographies
Lead change management and training workstreams for new Salesforce implementation clients with project budgets between $1.5 million and $12 million
Manage a virtual team of change management consultants and trainers at all various experience levels
(Associates, Consultants, Senior Consultants and Principal Consultants) Senior Change Management Consultant - Organizational Change Management 2019 - 2021
Conducted change impact assessments and developed customized communication and training plans
Partnered with HR, IT, and business leaders to ensure seamless integration of new processes and technologies
Facilitated workshops and focus groups to gather employee feedback and adjust change strategies accordingly
Designed and implemented onboarding training programs for our internal change management team that reduced new hire time-to-productivity by 40%
Led change management and training workstreams for new Salesforce implementation clients with project budgets between $500,000 and $1.5 million
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Professional Experience (continued):
Appirio – a Wipro Company, Remote
Global Senior Change Management Consultant 2018 - 2019
Designed change enablement strategies around the business, organizational, leadership and individual contributor factors that influence solutions that deliver value to the client
Led and executed end to end change management plans and strategies for new and existing clients
Delivered customized training solutions for both classroom and virtual settings
Designed and delivered successful training of over 500 new Salesforce users across 4 implementations with major clients
Bluewolf – an IBM Company, Remote
Global Change Management & Learning Consultant 2015 - 2018
Managed change management projects for client Salesforce implementations from scoping through deployment
Built trusted relationships with clients by developing curriculum and communications plans to increase end user adoption of Salesforce and integrated applications to around 90% at the time of initial deployment
Managed eLearning design and development to support client training initiatives
Created persona-based training frameworks, aligning learning initiatives with business objectives
Led change and training initiatives for 15 successful Salesforce implementations ranging from single business units to global deployments of over 2000 employees BP – Global Business Services - Americas, Warrenville, IL Lead Training Specialist 2011 – 2015
Developed BP courses, reference guides, assessment tools and learning plans to support dynamic business goals
Developed eLearning courses to support new business development and functions for larger BP company
Managed all training projects for HR and shared services including vendor selection, Learning Management System selection and deployment, content transformation for other global business units and development of enterprise-wide training initiatives and programs
Led organization-wide learning needs assessments to identify skill gaps and customized training solutions accordingly
Delivered customized training sessions in leadership, continuous improvement, accountability, soft skills, and technical skills to employees at all levels
LaSalle Bank/Bank of America, Chicago, IL 2006 – 2011 Learning Manager I for Global Learning – CFO Support Groups
Managed a virtual training team to identify training needs across the organization
Created a finance training program from the ground up to develop new talent hired through the college recruiting pipeline
Delivered quality training programs and all supporting materials for the bank’s global finance curriculum to over 200 employees
Designed and implemented an e-learning strategy, increasing accessibility and reducing training costs by 45% Accenture Learning, Chicago, IL 2003 – 2006
Instructional Design Analyst
Identified detailed learning objectives based on business drivers and key performance goals
Managed daily work of course developers and analysts for compliance with design specifications
Developed training materials to support both course facilitators and learners
Assisted in designing training curricula and instructional materials for various learning programs for Accenture partners and consultants
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Stakeholder Engagement: Slack, Yammer, MS Teams, Zoom
Project Management: Jira, Asana, Trello, Smartsheet, Azure DevOps, Confluence
CRM/ERP: Salesforce, Oracle NetSuite, Workday
LMS Platforms: Saba, Cornerstone OnDemand, Canvas
Process Mapping: Visio, Lucidchart, Draw.io
Training Design & Development: Camtasia, Captivate, Trello, Vyond, Mural. Google Workspace, Quizlet
Training Delivery & Adoption: MS Teams, Canvas, WebEx, Whatfix, Zoom, Salesforce Trailhead, myTrailhead, Quizlet, Kahoot
Education and Lifelong Learning:
Salesforce.com
Certified Data Cloud Consultant (In Progress)
Certified Sales Representative
Certified AI Specialist
Certified AI Associate
Certified Salesforce Strategy Designer
Certified Salesforce Associate
Certified Salesforce Business Analyst
Salesforce Maps Accredited Professional
Certified Salesforce Sales Cloud Consultant
Certified Salesforce Service Cloud Consultant
Certified Salesforce Administrator
Association for Talent Development
Change Management Certificate Program
Partners in Leadership
The Oz Principle (Certified Facilitator)
Xavier University
Train the Trainer Certificate Program
Cincinnati, OH
Loyola University
Mid-Management Certificate Program
Chicago, IL
Illinois Institute of Technology
Bachelor of Science in Business Administration – May 1992 Specialization: Management Information Systems
Chicago, IL
Technology & Tools:
Alton Brett Norris Page 4
I have designed, developed and facilitated the following courses for colleges and corporate clients in virtual and in- person sessions:
Accountability Training
Customer Experience & Cultural Awareness
Change Management Fundamentals
Mastering Emotional Intelligence
Effective Communication Skills
Facilitating the Consultative Relationship
Meeting Facilitation Skills
Interviewing Skills
Business Writing & Communications
Time & Priority Management
Performance Management Fundamentals
Communications & Conflict Resolution
Building a Book of Business
Business Development
Business Ethics
Foundations of Continuous Improvement
Train the Trainer Workshop
Consulting Skills
Leadership Essentials
Dealing with Difficult People and Customers
New Hire Orientation
New Supervisor Training
Seven Thinking Approaches
Customer Service Training
Living Our Core Values
Diversity Training
I have designed, developed and facilitated the following courses for colleges and corporate clients in virtual and in- person sessions:
Getting Started with Salesforce
Microsoft Office: Word, Excel, PowerPoint, Access, Outlook (Beginner & Intermediate)
Salesforce Reporting
Salesforce Training Curriculum to support custom implementations Leadership & Professional Development Course Facilitation: Technical Course Facilitation:
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