Service Delivery It Systems

JON O’HAGAN, MBA

IT STRATEGY, OPERATIONS & CHANGE MANAGEMENT LEADER

Minneapolis, MN • 612-***-**** • ***.******@*****.*** • www.linkedin.com/in/jonohagan/

Results-driven technology executive with 15+ years of experience leading enterprise-wide transformation, process reengineering, and system optimization to drive business and technology innovation.

Technology & Business Leadership: Adept at shaping technology strategy, program management, and enterprise architecture to deliver multimillion-dollar digital and cloud transformation initiatives.

Cross-Functional Expertise: Skilled in bridging business and IT, developing innovative, scalable solutions, and fostering high-impact stakeholder relationships to accelerate seamless solution delivery.

Organizational Builder: Proven success in building and mentoring high-performing teams across global, cross-functional environments, managing multimillion-dollar budgets, and driving consensus for large-scale transformation efforts.

CORE COMPETENCIES

Executive Leadership

Strategic Planning & Execution

Enterprise Change Management

AI & Digital Transformation Strategy

Program & Project Management

IT Governance & Compliance

Enterprise & Solutions Architecture

SDLC Management & Optimization

Systems Design, Testing & Integration

Cloud Implementation & Migration

Mergers & Acquisitions & Divestitures

Business Continuity/Disaster Recovery

Risk Management & Analysis

Network Infrastructure Management

Quality Assurance & Management

Process Design & Improvement

Stakeholder & Vendor Management

Training, Mentoring & Coaching

PROFESSIONAL EXPERIENCE

Fluid Interiors, Minneapolis, MN

Director of Technology May 2023 to Present

Strategic technology leader reporting directly to ownership, driving IT strategy, operations, security, and digital transformation to align technology with business objectives and support scalable growth. Focused on modernizing IT infrastructure, optimizing enterprise systems, and implementing automation to enhance efficiency and security. Partnering with leadership to leverage emerging technologies and data-driven insights that streamline operations, reduce costs, and drive innovation.

Led the transition from dual MSP support to an in-house IT department, improving service delivery across six locations.

Drives the evolution of Fluid’s technology strategy, ensuring systems align with business objectives, enhance operational efficiency, and support scalability.

Oversees enterprise-wide IT infrastructure and business systems, ensuring seamless integration across Minneapolis, BC, Fargo, Southern MN/Western WI, St. Cloud, and Iowa locations.

Develops and enforces IT security policies, covering infrastructure, data privacy, cybersecurity, and end-user compliance.

Maintains and refines business continuity plans, defining RTO/RPO objectives to ensure rapid recovery and resilience in crisis scenarios.

Expanded ERP capabilities, integrating AI, No-Code and API-driven solutions to enhance efficiency and scalability.

Founded and led a Project Management Office (PMO) to standardize processes and improve project delivery.

Launched a Training & Development Program, equipping teams with critical technical and leadership skills.

Key Projects & Achievements:

oEstablished a Continuous Improvement Team, driving a 60% boost in productivity through process optimization and automation

oAchieved a 43% reduction in software and licensing costs through strategic vendor negotiations and optimization initiatives.

Implemented hardware and device lifecycle management programs, increasing compliance rates by 75% while enhancing security and asset utilization.

Pentair, Golden Valley, MN

IT Leader – Americas Jan 2019 to March 2023

Led IT strategy, operations, service management, and enterprise system optimization, ensuring technology aligned with business objectives and operational efficiency. Oversaw IT infrastructure, security systems (access control, intrusion, AV), and enterprise-wide standards while managing a $16M budget. Drove process improvements, technology upgrades, and strategic initiatives to enhance scalability, security, and service delivery.

Recruit, train, and lead high-performing client services and server team members for the Americas to support business growth and seamless client service delivery for 15K+ users and 145 sites globally with minimal downtime.

Collaborate with IT, HR, finance, legal, supply, Engineering and communications groups to establish standardized global processes for diverse activities, including access management, visitor management, budgeting, new hire onboarding, and time-clock management.

Ensured IT systems and operations adhered to regulatory standards, including GDPR, SOX, and ISO 27001, by implementing security controls, conducting risk assessments, and maintaining compliance with data privacy and protection requirements.

Key Projects & Achievements:

oIT training that improved productivity by 25%

oTechnical integration for 12 M&As

oContinuous improvement initiatives that improved efficiency by 75% and reduced expenses by 15%

oManagement of 9 global device lifecycle programs that improved compliance by 50%

PeopleSoft Lead Systems Administrator Nov 2015 to Jan 2019

Provided strategic direction, technical expertise, and program management leadership to onsite/offshore development teams and various external vendors in delivering best-in-class PeopleSoft systems and solutions as well as conversion of PeopleSoft to Workday.

Owned the end-to-end project lifecycle for PeopleSoft implementations and upgrades, including project planning, budgeting, staffing and scheduling, risk mitigation, stakeholder/change communications, solutions delivery, and user support.

Defined and established robust operational policies, processes, and controls to facilitate the implementation of the PeopleSoft system, including installation, testing, and configuration of PC/server hardware, software, LAN/WAN networks, and operating systems.

Liaised with Pentair SMEs to establish technical and functional specifications for the PeopleSoft system, design system infrastructure, and identify opportunities for systems improvement while maintaining compliance with industry standards.

Conducted extensive system monitoring, stress testing, root cause analysis, and performance tuning to identify, troubleshoot, and resolve various technical and performance issues relating to PeopleSoft system hardware, software, storage, and networks.

Key Projects & Achievements:

oData center migration

oDisaster recovery site setup

oGlobal time clock rollout

oPeopleSoft HCM/Finance upgrades

oPeopleTools upgrade

oOperating system upgrade

oPhire change management application implementation

oOracle SES implementation

Hennepin County Medical Center (HCMC), Minneapolis, MN

ERP Lead Systems Administrator May 2014 to Nov 2015

Led the planning and execution of digital transformation and process reengineering projects for HCMC's hospital and 11 remote clinic locations (1K+ end users), with full oversight of project scopes, schedules, budgets, deadlines, communications, and risk assessments.

Guided a 10-member team in managing all strategic, operational, and technical aspects of projects, including project proposal analysis, project planning, resource allocation, staffing and training, vendor management, and performance monitoring and reporting.

Designed and implemented project management tools/best practices to support the implementation and management of PeopleSoft infrastructure while serving as a PeopleSoft liaison and SME for all business functions.

Supported production incident resolution and system maintenance activities throughout the SDLC for PeopleSoft infrastructure housing HCMC’s financials, supply chain, HR, CRM, and portal applications, resulting in a 95% reduction in risks.

Ensured IT systems and operations adhered to regulatory standards, including HIPAA, SOX, and ISO 27001, by implementing security controls, conducting risk assessments, and maintaining compliance with data privacy and protection requirements.

Key Projects & Achievements:

oPeopleSoft Financials and Supply Chain app upgrade

oMobile inventory implementation

oPeopleSoft CRM 9.2 implementation

oPortal implementation

oHelpdesk implementation

oTaleo implementation

oSQL Server 2012 Upgrade

oGTEForms implementation

PeopleSoft Systems Administrator Jun 2013 to May 2014

Delivered end-to-end technical support and project leadership for the PeopleSoft internet architecture on Windows, involving installation, configuration, monitoring, troubleshooting, and change management of PeopleSoft's batch, database, application, file, and web servers.

Configured and supported application server and web server domains for production and non-production environments, in addition to maintaining PeopleSoft components such as WebLogic, Tuxedo, Process Scheduler, Integration Broker, and Application Messaging.

Partnered with database administrators, security administrators, developers, and functional specialists to configure and maintain PeopleSoft environments, including designing security procedures to ensure the security of the PeopleSoft implementation.

Planned and executed major and minor release upgrades (including application patches, bundles, and maintenance packs) using PeopleSoft’s Change Assistant, data mover, and SQL.

Key Projects & Achievements:

oPeopleTools installation and upgrades (8.48 to 8.50, 8.50 to 8.52, 8.52 to 8.54)

oApplication installation and upgrades (9.0 to 9.1, 9.1 to 9.2)

oBartender implementation

oAtPar implementation

oTimelink implementation

Capella Education Company, Minneapolis, MN

Systems Administrator Lead Jun 2009 to Jun 2013

Spearheaded the implementation, management, and maintenance of the PeopleSoft system, including troubleshooting and resolving issues relating to the Unix-based operating system, PeopleSoft applications, and batch/file/network/database servers.

Built and administered PeopleSoft environments for demo, development, quality assurance, staging, training, and production database instances, including CRM, CS, HR, FIN, ELM, STAT, and Phire.

Key Projects & Achievements:

oPeopleTools installation and upgrades (8.46 to 8.48, 8.48 to 8.52)

oApplication installations and upgrades (8.8 to 9.0, 9.0 to 9.1)

oPhire and STAT change management applications implementation

Project Manager Change Manager Apr 2008 to Jun 2013

Served in a multi-faceted leadership role with responsibility for IT project management and change management activities (including process design and improvement, systems upgrades, and training) across business-critical academic, corporate, and sales and marketing systems.

Developed and implemented comprehensive project plans (inclusive of strategy, goals and KPIs, staffing, scheduling, budgeting, risk management, and communications) while reporting regularly on project progress, risks, and scope/resource changes to management.

Established a change management advisory committee comprising technical and business SMEs to audit the company’s business processes and standards and drive process design/modeling efforts that informed targeted process improvements.

Created a structured change management framework based on the 5 change management levers (communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan) to facilitate seamless execution of strategic change initiatives.

Managed the entire IT change management lifecycle for solutions design and delivery while ensuring alignment with all functional, technical, performance, security, and scalability policies and guidelines as well as accurate scheduling and documentation of changes.

Key Projects & Achievements:

oReview of change management application and launch of a new PeopleSoft migration tool (generating $400K in IT savings)

oQA fast track initiative to develop 30 initial testing scripts, reducing annual QA testing time by 38% and eliminating 4 potential QA positions

Project management document/tool digitization and creation of a centralized report repository for document sharing

Systems Developer Feb 2007 to Jun 2009

Directed a 6-member team in implementing multiple maintenance packs, bundles, and tax updates for PeopleSoft Finance, CRM, ELM, HCM, CS, and Portal modules using the PeopleSoft Change assistant.

ADDITIONAL EXPERIENCE

Computer Programmer Lead • United Hardware Distributing Co., Plymouth, MN

Computer Programmer & Analyst • Farmers’ Home Group, Inc., Bloomington, MN

EDUCATION

Dual Master MBA in IT Management & Finance BS in IT Project Management • Capella University, Minneapolis, MN

Associate of Applied Science (AAS) in Systems Architecture • Brown College, Minneapolis, MN

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