Customer Service Billing Specialist
Resume:
Olanda Marshall
Montgomery, AL *****
**************@*****.***
Professional Summary
Experienced Medical Operator and Billing Specialist with over 8 years of experience in healthcare and customer service. Proficient in medical coding, billing, and insurance verification with a strong ability to manage patient accounts and ensure smooth communication between healthcare providers and patients. Skilled in handling high-pressure environments, managing financial transactions, and delivering excellent customer service.
Authorized to work in the US for any employer
Work Experience
Medical Operator(Contractor)
C2 Alaska-Anchorage, AK
April 2024 to Present
• responsible for the efficient handling of incoming telephone calls
• accurate scheduling of patient visits that contributes to the maintenance of health providers' daily schedules.
• Email Doctors and Nurse
• Requests medication
Medical Operator(Contractor)
Vortex Industries-Atlanta, GA
May 2023 to April 2024
• responsible for the efficient handling of incoming telephone calls
• accurate scheduling of patient visits that contributes to the maintenance of health providers' daily schedules.
• Email Doctors and Nurse
• Requests medication
Billing Specialist
Jackson Hospital-Montgomery, AL
July 2022 to May 2023
• Covert patient charts and clinical data to medical claims, which are then submitted to payers for reimbursement.
• Convert patient treatment and diagnosis information into numerical codes that payers use to make reimbursement decisions.
• Communication Skills. ...
• Active Listening. ...
• Problem-Solving Skills. ...
• Conflict Management. ...
• Attention to Detail. ...
• Organization Skills. ...
• Time Management. ...
• Multitasking.
• Cash flow
Sr. Patient Account Representative
Health Services Inc-Montgomery, AL
July 2018 to July 2022
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level
• Communication
• Cash balance,receipts
• Provides input to the Patient Financial Services Manager for annual performance reviews for the team
• Post payments, rejections and adjustments from patient statements, managed care, commercial carriers and government payers
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed
• Timely follow-up on all accounts assigned, work accounts as established procedures until account is resolved, sent to legal, or disputed
• Organize and prioritize work to make sure projects are completed in a timely and efficient manner
• Identify issues or trending and provide suggestions for resolution. Accurately and thoroughly documents the pertinent collection activity performed
Education
Associate's degree in Sports Management
Southern New Hampshire University - Hooksett, NH
April 2025 to May 2027
High school diploma
Smart Horizon - Pompano Beach Highlands, FL
September 2024 to March 2025
Skills
• Financial services
• Typing
• Customer service
• Hospital experience
• Microsoft Excel (10+ years)
• Cocktail experience
• Bartending
• Serving
• Insurance Verification (6 years)
• Printing
• Medical Billing (5 years)
• Medical Coding (5 years)
• POS
• Fax
• Dentrix (5 years)
• Cash register
• Office management
• Medical coding
• Wine knowledge
• Data entry
• Medical Terminology (5 years)
• Scanning
• Quality assurance
• Computer skills (10+ years)
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