Customer Service Sales Representative
Resume:
JD
JEVONDIAS DAVIS
*************@*****.*** 404-***-**** Atlanta, GA, GA 30305
As a Sales Representative, I play a key role in driving revenue by promoting and selling products or services to potential customers. I focus on lead generation, prospecting, relationship-building, negotiating, and closing deals. With strong skills in communication, persuasion, and product knowledge, I am able to effectively identify customer needs and tailor solutions that align with their goals. My ability to conduct market research ensures that I stay informed about customer trends and opportunities.
In addition to my sales expertise, I also emphasize the importance of customer service. I am dedicated to ensuring customer satisfaction by providing support, resolving issues, and addressing inquiries in a timely manner. By utilizing active listening and problem-solving techniques, I maintain a positive, empathetic approach with customers. I understand that customer service plays a crucial role in retention and in fostering long-term relationships. Together, my skills in both sales and customer service allow me to not only drive customer acquisition, but also ensure ongoing satisfaction and loyalty. I am committed to delivering an exceptional customer experience, and contributing to overall business growth.
Excellent time management
Typing speed is 40 WPM
Resolution-oriented
Upselling
MS Office proficiency
Dedicated team player
Customer service
Verbal communication
Written communication
Microsoft Office
Data entry
Cash handling
Client relationship management
Problem solving
Time management
Conflict resolution
Multitasking
Refunds processing
Team collaboration
Attention to detail
Customer satisfaction measurement
Critical thinking
APPLE
Customer Service Representative
12/2024 - Current
Company Overview: Work from home
Provide excellent verbal and written communication and customer service skills, organize and prioritize assignments
Proficient with computers, including Microsoft Office Suite and other computer programs
Exercising strong, multitasking skills while navigating through multiple websites and making themselves available for incoming calls Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs
Work from home
Midtown Athletic Club Atlanta, GA
Front Desk Associate
06/2022 - 12/2024
Welcome all individuals who enter the club
Promoted any monthly specials and upscale to all clients Perform basic bookkeeping, cashiering, filing, and clerical duties Summary
Skills
Experience
Gathered information about markets and competition Answering queries regarding club services and facilities Demonstrate strong customer service skills and enjoy serving others The Throne of Thoughts Boutique
Atlanta, GA
Sales Associate/Lead
06/2017 - 01/2022
Company Overview: Owner of an online upscale department store Owner of an online upscale department store
Stylist to individual clients of the company
Delivered exceptional customer service at all times via online or telephone Up-sale any items that was the company monthly special Created strategies to develop and expand existing customer sales, which resulted in 20% increase in monthly sales
Demonstrated that customers come first by serving them with a sense of urgency
Processed checks, credit cards and other methods of payments during the checkout process
Maintained friendly and professional customer interactions Owner of an online upscale department store
Georgia Perimeter College Alpharetta, GA
Georgia Perimeter College in Marketing Courses
01/2012
Georgia State University Atlanta, GA
Georgia State University in Business Management
01/2010
Coursework in Business, Business Development training Westlake High School Atlanta, GA
High School
01/2009
Fulfilled all supervisory duties due to store manager being on vacation. Named 'Associate of the Quarter' for exceeding all customer service goals. References available upon request.
Education
Accomplishments
References
Contact this candidate