E-Commerce Customer Service

Theodora Kokalakis Page*

Theodora Kokalakis

Athens, Greece, 14575 (willing to relocate)

ELIGIBLE TO WORK IN THE UNITED STATES AND EUROPE (dual citizenship) Mobile: +30-697*******, https://www.linkedin.com/in/dkokalaki, E-mail: *.********@*****.** PROFILE

Motivated, flexible business professional with 15 years of experience in operations and recruitment, mostly in the media industry. Proven ability to quickly master technology and to interact/communicate with professionals at all levels. With great adaptability, able to work independently as well as in a team environment to achieve a common goal. Competent, with demonstrated ability to easily transcend cultural differences, with domestic and international experience (Australia, France, USA). Good listener, with empathy, decisive leader with critical thinking and problem solving skills. Ability to thrive in a deadline-driven, dynamic and fluid environment, while remaining focused and trust-worthy. Enthusiastic, creative and pleasant to work with, even under stressful situations. SKILLS SUMMARY

Operations, Project Coordination, SAP, Office/Team Mgmt., Coordination of Events, PR, Talent Mgmt., Scouting/ Casting, Interviewing, Recruiting, Social Networking, E-Commerce, Customer Service, Resolving Conflicts, Handling Complaints, Staff Development, Training/ Leading Teams, Coaching, Teambuilding, Supervision, VIP/Celebrity Mgmt., Interpersonal Communication, Negotiating, Persuading, Contracts Mgmt., Public Speaking, Giving Presentations, Marketing, Time Mgmt., Guest Service Mgmt., Hosting, Inventory Mgmt., MS Office, Social Media (Facebook, Instagram,Twitter,Google Analytics), Online Research, Web Content Mgmt., Photo Editing, Database Administration. EMPLOYMENT HISTORY

KORRES - Personal Care Product Manufacturing (multinational) 2022-2024 Sales Pharmacy - Back Office/Customer Support

Supported all the retail and wholesale channels of the company, extensive data processing with SAP and Excel. HR - Office Administrator

Coordinated office activities and operations, supported top management, assisted the HR department with internal announcements/events, hiring, benefits, orientation and training new employees, created purchase requisitions in SAP system for the General Management/HR/Brand Stores/Marketing/Communication/Legal department and ensured PO was generated for invoicing, handled switchboard and correspondence, managed agendas/travel arrangements/appointments, scheduled meetings in Outlook and Teams, replied to client requests/complaints, welcomed and directed visitors, managed office supplies inventory. SELF EMPLOYED - Online Tutor 2020-2022

Supported bilingual students to develop their own independent study skills and learn the Greek language. BUSINESSPERSON - Confidentiality agreement 2019

Executive Assistant

Provided administrative support to a businessperson running for office, due to the general election in Greece. NOEL - Bar Restaurant 2016-2018

Hostess/Reservations Manager

Worked as Hostess and Reservations Manager, driving bookings into the Restaurant & Bar, maximizing revenue opportunities and achieving the highest level of customer satisfaction in the #1 bar-restaurant in Athens. ANTENNA MEDIA GROUP – International Media and Entertainment Organization 2004-2017 Project Coordinator/Operations - Guest Relations

Planned and organized various aspects of numerous TV projects, monitored and coordinated production team activities, such as script writing, audio/camera work, music, etc. Responsibilities also included overseeing the work of support staff, ensuring the program met the requirements and the strict deadlines set by the management. Theodora Kokalakis Page2

Acted as a liaison between team members and the Administration.

Reviewed the appearance of TV presenters, examined material for its accuracy, oriented guests.

Ensured the proper promotion of sponsored products within a show, contests and giveaways.

Managed celebrities/politicians participating in special TV projects, coordinated photo shoots, meetings, interviews, acting rehearsals, while working with agents, record labels, journalists and political parties. PA/Office Manager - Casting/Talent Recruiter

Provided administrative support to the Casting Director, maintained his calendar, planned and scheduled meetings and travel, shortly led to the management of the office of the Casting Department. Being promoted to Casting Manager, recruited, trained and supervised 20+team members, cast thousands of candidates for TV games and reality shows, managed daily activities of talented people participating in TV projects.

Organized auditions for TV programs in Greece, Turkey, France, U.S.A and Australia. Cast/ interviewed and recommended candidates for numerous TV projects, gave presentations on future TV programs.

Prepared the monthly budget for various TV series.

Coordinated 100+people in special TV programs, supervised the overall backstage.

Cultivated relationships with actors, singers, celebrities, producers, media and entertainment executives. TV PROJECTS(only a sample)

“YOUR FACE SOUNDS FAMILIAR”-Talent Show with Celebrities, “GREECE GOT TALENT”-Talent Show, “FAME STORY”-Singing Reality, “BIG BROTHER”-Reality, “DEAL OR NO DEAL”-TV Game, “BOTRINI’S PROJECT”-Cooking Reality, “X-FACTOR”-Singing Reality (casting also in Australia-U.S.A), “FORT BOYARD”-Adventure Game (in France), “GOOD MORNING GREECE”-Daily Morning Program, “REFERENDUM”/“ELECTIONS”-Political Programs, “NATIONAL BEAUTY PAGEANT CONTEST”-Beauty Contest KOUFETAKI - Online party supplies store 2009-2013

E-Commerce/Web Content Manager - Owner

Administered, organized, developed and executed marketing and financial plans for the company.

Managed the buying and merchandise assortment processes. Negotiated favorable terms and pricing agreements with vendors and other providers. Reviewed and evaluated customer demand and sales.

Responsible for online sales/marketing/web content. Edited photographic material. Prepared page layouts.

Built and increased brand awareness, community engagement and traffic to social media platforms.

Responded to customer inquiries regarding orders, billing inquiries, and technical problem notifications.

Handled a busy phone system, prepared, packaged and sent orders, ensured customer satisfaction.

Monitored and maintained the daily function of the website, implemented modifications on current pages. VODAFONE - Telecommunications Company (multinational) 2003-2004 Customer Service (HQ)

Provided phone/online support to the retail stores. Handled complaints, diagnosed and resolved connectivity issues. VOLUNTEER HISTORY

MEDIA ACCESS - PR Agency 2001

Guest Relations at the Opening Ceremony of the new airport, ELEFTHERIOS VENIZELOS, in Athens. EDUCATION

UCERT: “Specialized Professional User”, Certificate on Customer Service (Tourism Sector) 2022

M.I.T.: Online course on Business & Management, ID Verified Certificate, GPA: 82/100 2016 https://courses.edx.org/certificates/user/1280264/course/course-v1:MITx+uINOV8x_1+2T2016

HARVARD UNIVERSITY: Online course on Law and Contracts, ID Verified Certificate, GPA: 92/100 2015 https://s3.amazonaws.com/verify.edx.org/downloads/d99be2d940f141b992ef60e3209335c4/Certificate.pdf

THE AMERICAN COLLEGE OF GREECE, DEREE: BA in COMMUNICATIONS, with DISTINCTION, GPA: 3.45/4.0

THE AMERICAN COLLEGE OF GREECE, PIERCE: High School, with DISTINCTION,GPA:19.5/20 Excellent command of Greek and English.

Athens, Greece, 14575 Mob.: +30-697******* *.********@*****.**

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