Customer Service Front Desk

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

Doha, Qatar

*******@*****.***

ESTHER NYAMBURA +974-****-****

Receptionist Customer Service Professional

Detail-oriented and customer-focused receptionist with over three years of experience managing front desk operations and delivering exceptional customer service. Skilled in handling high call volumes, scheduling appointments, and performing administrative tasks to enhance operational efficiency. Proven ability to create a professional and welcoming environment while maintaining confidentiality and upholding organizational standards.

Alzaman Exchange Doha, Qatar October 2022 - Present Process financial transactions including deposits, withdrawals, and transfers with accuracy.

Respond to customer inquiries, providing information about products and services.

Conduct customer feedback calls to ensure satisfaction and foster long-term relationships.

Maintain compliance with banking operations and

confidentiality protocols.

Reconcile cash drawers and generate daily financial reports. Ukoo Energy Saving Briquettes, Nairobi, Kenya 2021 - 2022 Oversaw business operations, aligning them with the organizational mission to achieve growth.

Conducted market research to identify trends and competitive opportunities.

Prepared and managed annual budgets to ensure financial sustainability.

Collaborated with production teams to meet quality and performance standards.

Patabay Limited, Nairobi, Kenya 2020 - 2021

Delivered personalized assistance to customers, addressing inquiries and resolving concerns.

Managed sales transactions efficiently and accurately, achieving revenue targets.

Updated and maintained detailed client records to support effective customer relationship management.

Provided product recommendations tailored to customer needs and preferences.

Certificate in Computer Studies

2017

Front Desk Operations

Customer Relationship Management

(CRM)

Appointment Scheduling and Calendar

Management

Multi-line Phone System Management

Data Entry and Record Maintenance

Conflict Resolution and Complaint

Handling

Microsoft Office Suite (Word, Excel,

PowerPoint, Outlook)

Office Administration and Supplies

Management

Team Collaboration and Communication

Sales Support and Customer Service

Teller

Co-Founder

Sales and Customer Service Officer

HI-Tech Hope College

Shunem Girls High School

Kenya Certificate of Secondary Education

2015

Milimani Primary School

Kenya Certificate of Primary Education

2011

CERTIFICATIONS

LANGUAGES

Favima Limited, Nairobi, Kenya 2018

Handled incoming and outgoing calls using a multi-line phone system.

Scheduled client appointments and maintained updated records for efficient service delivery.

Contributed to sales strategy development by analyzing customer data.

Enhanced customer satisfaction by resolving issues promptly and professionally.

Nairobi Aviation College, Nairobi, Kenya 2017 - 2018 Welcomed visitors and directed them to the appropriate departments.

Managed schedules, coordinated appointments, and maintained accurate records.

Responded to inquiries in-person and via phone, ensuring prompt and professional service.

Supported administrative tasks such as data entry, filing, and office inventory management.

Microsoft Office Suite Proficiency

Certification

Customer Service Excellence

Certification

English: Fluent

Swahili: Fluent

Receptionist

Receptionist

REFERENCES

George Njoroge

Email: **************@*******.***

Phone: +254-***-***-***

Mr. Yusuf Juma

Favima Limited

Email: *************@*****.***

Contact this candidate