Human Resources Office Manager
Resume:
Jennifer N. Raghunauth
*** ******* ******, ********, ** 11207 973-***-****
******************@*****.***
Professional Summary
Visionary and results-driven leader with extensive experience overseeing operations, human resources, and administrative systems across healthcare, homecare, property management, and nonprofit sectors. Recognized for developing scalable infrastructure, optimizing processes, and fostering high-performance teams. Proven ability to lead organizational transformation and drive sustainable growth. Seeking an executive or operations management role that values innovation, efficiency, and impact.
Core Competencies
Strategic Operations Organizational Leadership Process Optimization Human Resources Management Cross-Functional Team Management Client & Stakeholder Relations Compliance & Credentialing Program Development Data Analysis Project Execution
Professional Experience
Office Manager / Operations Coordinator – Milestones Moments, Brooklyn, NY (July 2024 – Present)
Directed day-to-day administrative and operational functions, supporting rapid organizational scaling and readiness for new hires. Established streamlined office systems and infrastructure to drive workplace productivity and internal alignment.
Collaborated with senior leadership to strategize, implement, and optimize operational frameworks for long-term success.
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Plan Development Specialist – Attentive Homecare Agency, Brooklyn, NY (Aug 2022 – Jun 2023)
Led intake, planning, and enrollment processes for Medicaid beneficiaries in NHTD waiver program.
Designed individualized service plans and established community partnerships to support long-term participant success. Monitored compliance, ensured proper documentation, and led program coordination efforts across care teams.
Human Resources Recruiter – Wellbound Homecare Agency, Brooklyn, NY (Aug 2020 – Jul 2022)
Managed full-cycle recruiting process, including job postings, candidate screening, interviews, onboarding, and credentialing. Advised hiring managers and optimized staffing solutions to meet agency needs in a high-growth environment.
Oversaw compliance-related HR documentation and maintained legally sound, audit-ready hiring records.
Property Manager – Metropol Holdings LLC, Brooklyn, NY (Jan 2023 – Present)
Oversaw residential property operations, tenant relations, billing, maintenance coordination, and vendor management.
Used Rent Manager and QuickBooks to manage financial records, vendor payments, and account reconciliation.
Implemented systems to improve operational efficiency and enhance tenant experience.
Chargeback Processor – Fidelity Merchant Processing, Brooklyn, NY (Jan 2023 – Present)
Led chargeback resolution processes, collaborated with internal teams to enhance client satisfaction and reduce disputes. Managed client onboarding for credit card processing, ensuring compliance with industry standards.
Human Resources Manager – LabQ Diagnostics, Brooklyn, NY
(Sep 2020 – Apr 2022)
Built HR department infrastructure from the ground up, aligning operations with business growth strategies.
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Developed and implemented performance management systems, internal communication platforms, and culture initiatives. Partnered with leadership to shape talent strategy and optimize employee engagement across departments.
Authorization Specialist / Start of Care Coordinator – Eagle Eye Homecare FV, Brooklyn, NY (Aug 2019 – Aug 2020)
Directed insurance authorization and care coordination processes to ensure compliance and efficient onboarding of new clients. Built and maintained relationships with providers and insurers, supporting seamless service delivery.
Patient Coordinator – Desousa Chiropractic, Brooklyn, NY (Feb 2019 – May 2019)
Managed front-desk operations, patient onboarding, and medical documentation to support clinic workflow.
Business Associate – Mount Sinai Hospital, New York, NY (Aug 2004 – Dec 2017)
Supported clinical operations for Neurosurgical ICU, including patient relations, scheduling, data entry, and discharge coordination.
Collaborated cross-functionally with medical teams to maintain continuity of care and patient satisfaction.
Technical Skills
MS Office Suite EPIC Cerner AgileTrac HHA Exchange Rent Manager
QuickBooks Applicant Tracking Systems
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