Customer Service Warehouse Team
Resume:
ADJOUA BOGNON
Indianapolis, IN
***************@*****.***
Work Experience
MQJ5 Plainfield Amazon
October 2024 – February 2025
we process all the item people return and send back to the vendor all the news items, destroy the bad one
Process customer orders, ensuring accuracy and timeliness in shipment preparation.
Collaborate with the warehouse team to receive, store, and manage inventory.
Utilize power tools to cut wood and steel materials according to project specifications.
Assemble kits for mechanical perimeter guarding projects, ensuring all components are accurately included.
Load transport trucks
Lift and handle items weighing up to 49 pounds using appropriate equipment.
Adhere to strict safety protocols when handling products weighing over 50 pounds.
Maintain a clean and organized work area.
Use provided technology, such as smartphones, scanners, and computers, to complete tasks efficiently.
Work effectively in varying temperatures and noise level
FEDEX from August 2024 to November 2024
Safely operate a company-provided delivery vehicle to deliver packages to designated locations.
· Load and unload packages.
· Plan and follow the most efficient route for timely deliveries while adhering to traffic laws and safety regulations.
· Verify the accuracy of packages and ensure proper documentation for each delivery.
· Provide exceptional customer service by being polite, professional, and accommodating during deliveries.
· Collaborate with the dispatch team to optimize delivery schedules and communicate any delays or issues promptly.
· Maintain the cleanliness of the delivery vehicle.
· Report any vehicle malfunctions, accidents, or traffic violations to the supervisor immediately.
· Adhere to company policies and procedures regarding delivery operations and safety protocols.
· Represent the organization in a positive manner at all times, maintaining a professional image.
Warehouse ( Amazon Indy 8)
November 2019 to July 24 .
we process all the item people return and send back to the vendor all the news items, destroy the bad one
Process customer orders, ensuring accuracy and timeliness in shipment preparation.
Collaborate with the warehouse team to receive, store, and manage inventory.
Utilize power tools to cut wood and steel materials according to project specifications.
Assemble kits for mechanical perimeter guarding projects, ensuring all components are accurately included.
Load transport trucks
Lift and handle items weighing up to 49 pounds using appropriate equipment.
Adhere to strict safety protocols when handling products weighing over 50 pounds.
Maintain a clean and organized work area.
Use provided technology, such as smartphones, scanners, and computers, to complete tasks efficiently.
Work effectively in varying temperatures and noise level
Front Desk Customer Service Representative
CAR WEST - Bluffton, SC
February 2019 to July 2022
CAR WEST LLC Bluffton SC
Front desk / Customer Service Representative
The Production Coordinator/Logistics Dispatcher reports to the General Manager and handles all scheduling and coordinates distribution. This position focuses on scheduling meetings and jobs, keeping customers informed, and providing world class service. This position is also responsible for implementing and following a best practice customer service model before, during, and after jobs are completed through our field manager and production team.
Walmart Bluffton
Associates Deli
From March 2018 to December 2018
Credit Department Assistant
BOA BANK - Cotonou
August 2018 to January 2019
Registration / Admission Servive
HNAUB UNIVERSITY - Cotonou
December 2015 to July 2018
Responded to service calls for electronic equipment/devices and appliances
Identified causes of equipment malfunction, performed diagnostics, planned resolutions, and performed repairs
Assisted guest with technical problems
Configured WIFI Hotspot
Troubleshot electrical problems
Analyzed and corrected home network malfunction
Performed issues troubleshooting in a high-pressure environnement
Help Desk Technician
Service du Millénaire, Cotonou, Benin - Cotonou
May 2013 to November 2015
Provided hardware and software assistance to users via phone
Provided support to Windows OS laptops and desktops
Troubleshot workstation connectivity
Configured new computers in-house/office, and remotely when possible
Associate's degree
Associatte Industrial Computing University CERCO - Cotonou
September 2006 to April 2008
World & microscoft
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Help Desk
Software Troubleshooting
Computer Networking
Desktop Support
Languages
French and English,
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Expert
Certifications / Licenses
Add your certifications
Additional Information
Qualifications
IT hardware and software support
Excellent problem analysis of network systems
Experience with Wired/Wireless networking hardware and wiring topologies
Work well both independently land as a team
Strong computer skills, including proficiency in Microsoft Office, database support, and all social media markets
Ability to be creative and think quickly when troubleshooting in a fast-paced environment
Strong organizational skills and attention to detail
Multicultural and multilingual: Fluent in English and French
Contact this candidate