Social Media Data Entry

Ann Kisalagi Serenge

Customer Service and Communications Specialist

+254-***-***-*** **********@*****.***

LinkedIn - www.linkedin.com/in/ann-kisalagi-serenge Professional Summary

Dedicated and adaptable professional with exceptional customer service, communications, and public relations. Highly skilled in client relationship management, data entry, and social media strategy, with a track record of enhancing customer engagement and improving service delivery. Proficient in virtual assistance, content creation, and social media management, with hands-on experience in the microfinance and retail sectors. A fast learner with excellent interpersonal skills, capable of working under pressure and handling sensitive information with confidentiality. Committed to continuous learning and professional growth, currently pursuing a degree in Journalism and Media Studies.

Skills

Customer Relationship Management (CRM)

Client Account Management & Data Entry

Social Media Strategy & Content Creation

Virtual Assistance & Task Organization

Problem-Solving & Conflict Resolution

Google Workspace & Microsoft Office Suite

Confidentiality & Discretion Management

Time Management & Multitasking

Adaptability & Active Listening

Sales & Client Follow-up Techniques

Professional Experience

Customer Service Intern/Receptionist Clique Limited Full-time (November 2024 - December 2024)

Welcomed clients warmly and professionally as the first point of contact for the organization.

Assisted with administrative tasks, including data entry and filing, ensuring accuracy and organization.

Supported customer inquiries by phone and in person, fostering excellent client relationships.

Maintained a well-organized reception area and scheduled meetings to enhance workplace efficiency.

Call Center Agent OYA Micro-credit Kenya Full-time (July 2023 - June 2024)

Delivered exceptional customer service by addressing inquiries and resolving issues promptly, contributing to high client satisfaction.

Handled incoming and outgoing calls to explain company products and services, resulting in improved customer awareness.

Created and maintained client accounts, ensuring the accuracy of data entry and adherence to company procedures.

Followed up with existing and dormant clients, fostering relationships and driving an increase in client retention.

Sales Representative/Receptionist Human Hair Centre Part-time (December 2022 - June 2023)

Managed appointments and schedules to streamline service operations, enhancing customer experience.

Acted as the first point of contact for clients, providing a warm and professional welcome that contributed to repeat clients.

Conducted sales transactions and ensured compliance with company protocols, maintaining accurate records.

Social Media Strategist Powered Voice Podcast Part-time (June 2022 - May 2023)

Developed and implemented social media strategies, resulting in growth in audience engagement.

Managed content creation and posting schedules, ensuring consistency with brand messaging.

Facilitated guest interviews and responded to audience feedback, fostering community engagement and increasing brand loyalty.

Education

Bachelor of Arts Journalism and Media Studies University of Nairobi Ongoing (October 2020 - Present)

Diploma Public Relations University of Nairobi (February 2018 - September 2020) Certification Virtual Assistant ALX - African Leadership Program (May 2022 - August 2022) Certifications

Public Relations

Virtual Assistant

Languages

English: Proficient

Swahili: Proficient

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