Regulatory Affairs Public Health

Chernor A Diallo

*** * **** ******, *********, NY 10022 **************@*****.*** 646-***-****

LinkedIn: https://www.linkedin.com/in/chernoradiallo/ EDUCATION

Harvard Graduate School of Education Cambridge, MA Masters (Ed.M) in Education Policy and Analysis Jun 2023 – May 2024 University of Rochester Rochester, NY

Dual Degree: International Relations and Public Health Sept 2018 – May 2022 African Leadership Academy Johannesburg, SA

Diploma: Entrepreneurial Leadership and African Studies Sept 2016 – May 2018 Summary: Chernor is a dynamic leader with 4+ years of experience in education, public policy, and regulatory affairs across both corporate and nonprofit sectors. With strong analytical skills, keen attention to detail, and a deep commitment to teamwork, Chernor excels in navigating complex policy, compliance and regulatory landscapes. His exceptional socioemotional intelligence allows him to build meaningful relationships, collaborate effectively, lead, and drive impactful solutions in a diverse fast-paced environment. EXPERIENCE

Guinee Insurance Services Harlem, NY

Assistant Manager, Claims and Administration Jun 2024 – Present

• Supervise a team of 6 claim Specialists including auditing the processing of an average of 10+ claims per week across auto, property and general liability policies while managing internal policies and procedures to reflect state and federal regulations

• Oversee diligence research, risk analysis and manage audits and compliance protocols that achieved 100% adherence of industry standard and reduced regulatory penalty to zero; collaborated with the in-house lawyers on dozens of litigations

• Cultivate trust-based relationship with clients by conducting onboarding and communication in English and French while managing relationship, performing weekly data evaluations and leveraging advanced Microsoft Office tools to analyze large volumes of data

• Trained and mentored over 10 claims specialists resulting in a 37% improvement in team productivity and implemented client engagement strategies that reduced escalated complaints by 64% while coordinating communication with lead brokers and agents Harvard University Cambridge, MA

Policy Analyst Intern (Education Policy Analysis and Research under Prof. Fernando Reimers) Sept 2023 – Dec 2023

• Co-authored a 45-page research paper, published findings on out-of-school children in Oyo State, using the Bardach Eightfold Path Policy Framework to develop 3 comprehensive policy recommendations to the Ministry of Education in Oyo State – Nigeria

• Consulted with the Education Ministry of Oyo State, conducting literature reviews and policy scans on K-12 education, identifying 5 key vulnerabilities affecting over 674,324 out-of-school children in Nigeria

• Collaborated with 3 experts to evaluate the effectiveness of global education policies, analyzing 10+ frameworks across the US, Africa, and Scandinavia focusing on curriculum, compliance, students at risk and institutional reforms to support structural reforms

• Co-developed 3 actionable policy alternatives (including Eliminating Hidden Cost of School, A School in Every Community and School Feeding Program) after analyzing dozens of education regulations, aimed at improving access and reducing dropout rates Amazon Inc. Lacey, WA

Health and Safety Specialist Jun 2022 – Jun 2023

• Designed 4 training programs and led 14+ workshops, educating over 1400 employees, including new hires, on health and safety risks while collaborating with 4 Units to integrate safety policies into daily operations that ensured continuous compliance

• Coordinated 9 health and safety initiatives, including meeting coordination and event management, training sessions, and incident investigations that ensured alignment with Amazon’s internal policies, state regulations and OSHA standards

• Developed & managed 3 injury prevention programs, created templates for root cause analysis, reporting near misses, and prepared 45+ comprehensive reports using Austin - Amazon internal software - which contributed to a 60% reduction in workplace injuries Coordinated Care Services Inc. Rochester, NY

Compliance Analyst Jan 2021 – Dec 2021

• Led cross-functional teams in compliance audits, monitoring 800+ landlord activities related to fraudulent claims, identified over 200 fraud cases and regulatory gaps, and implemented corrective actions that increased compliance adherence by 75%

• Co-led regulatory audits, research, and investigations to ensure adherence to state and federal compliance standards, mitigated risks, and monthly presented data-driven findings at senior leadership meetings that drove informed risk management decisions

• Enhanced compliance oversight by collaborating with the Data Analyst and Quality Improvement Team to conduct in-depth data mining, generating 37+ detailed reports and developing dashboards that improved operational efficiency by 30%

• Co-managed a compliance risk management database that improved tracking accuracy by 25% and enabled real-time analysis and reporting of risks and compliance-related data for over 300+ regulatory cases LEADERSHIP AND SOCIAL ENTREPRENEURSHIP

Guinean Young Leaders Initiative, GYLY – Co – founded an educational nonprofit in home Country Guinea, Conakry Co-founder and Chief Academic Officer Jan 2019 – Dec 2020

• Founded GYLI, a nonprofit fostering ethical and entrepreneurial education for Guinea's most promising young leaders (ages 15- 25)

• Developed compliance frameworks enabling GYLI to fundraise legally and launched 3 social entrepreneurship initiatives for youths

• Secured $10,000 Projects for Peace grant, and led a Team of 12 volunteers to design the flagship Emerging Leaders Summer Camp and Ubuntu Mentorship Program training 800+ youths in peacebuilding, college application and entrepreneurship since 2019

• Hosted "64 Years Later: What Future for Guinea?" peace conference, with 90+ guests, including 2 former Ministers of Security, and Ms Hawa Beavogui, former Minister of Women’s Rights and Empowerment of Guinea OTHER SKILLS AND INTERESTS

• Skills: Stata, Microsoft Office, Canva, Policy Memo Writing, R, Project Management, Communication, Problem Solving, Research

• Leadership: Founder, Peer Career Advisor, Residential Assistant, Mentor, Board Member, Teaching Assistant

• Languages: French (Fluent), Fulani (Native)

• Interests: Writing, Education, Entrepreneurship, Public Policy, Finance, Compliance, Soccer

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