Human Resource Service Desk

STEPHEN. O.OGBODO

Ogbe Layout Off Uti Road, Off P.T.I Road Effurun Delta State Nigeria

Phone: +234********** Email: ******.****@*****.***

PROFILE OF SKILLS

Knowledge of TCP/IP, LAN/WAN, VPN, DNS, DHCP, firewalls, and routers

Familiarity with cloud services like AWS, Microsoft Azure, Google Cloud,

Understanding of SQL and database administration tools.

Ability to quickly identify and troubleshoot complex issues.

Clear communication skills for interacting with users and other IT professionals

Ability to manage multiple projects and tasks efficiently.

Strong diagnostic skills for resolving system and network problems.

Familiarity with helpdesk tools like Zendesk, Jira Service Desk, or ServiceNow.

Basic networking knowledge, including connecting devices to the network, diagnosing network issues, and ensuring proper configurations.

Expertise in supporting common operating systems like Windows, macOS, and Linux.

EDUCATION AND QUALIFICATIONS

Bachelor of Science Degree in Information and Communication Technology 2013

University of Ghana

ITC Systems Global Nig. Ltd 2009

Diploma in Computer

Institute of Safety Professional 0f Nigeria 2014

NIIT -Certified PC Technician and Support 2016

NIIT -Advance Diploma in Server Infrastructure Management 2017

WORK EXPERIENCE

Crown School, Delta State Nigeria 2023- Till date

Computer Science Teacher

Developing lesson plans, ensuring they align with the curriculum and meet the educational needs of students

Teaching various computer-related subjects, such as computer programming, software applications, databases, networking, digital literacy, and computer hardware.

Using a mix of traditional and modern teaching methods like demonstrations, practical sessions, and online learning platforms.

Organizing practical lessons in computer labs to give students hands-on experience

Ensuring students are comfortable using common software applications (e.g., Microsoft Office) and understanding the basic functioning of computer hardware

Designing assignments, quizzes, and exams to assess students’ knowledge and skills in computers.

Offering constructive feedback to students on their performance, pointing out areas for improvement

Using interactive activities, discussions, and group work to keep students engaged and excited about technology.

Continuously upgrading personal knowledge of the latest technological advancements and software tools

Collaborating with other teachers to integrate technology into different subjects.

Addressing any technical issues in the computer labs and ensuring that all hardware and software are functional

Communicating with school administrators about the progress of students and any required resources for teaching

Offering advice to students interested in pursuing a career in IT or computer science, including knowledge about certifications, internships, and further studies

Stephen-spot Computer, Delta State, Nigeria 2016 - 2023

Computer Associate

Identifying and troubleshooting technical problems with computers, software, and systems to ensure smooth operations.

Assisting with the setup, maintenance, and repair of computer equipment, including desktops, laptops, printers, and peripheral devices.

Installing, updating, and configuring operating systems and software applications on computers.

Installing and configuring software applications, including business-specific tools or software like Microsoft Office, enterprise systems, or custom applications

Assisting with data backup procedures and ensuring that data is safely stored, as well as helping with data recovery Keeping accurate records of hardware and software inventories, repairs, installations, and support tickets when needed

Helping resolves network connectivity issues, including local area networks (LANs) and wireless networks.

Providing remote assistance to users experiencing problems with their computers or networks, when applicable.

Providing support for mobile devices like smartphones and tablets used within the organization.

College Of Education, Delta State, Nigeria 2014-2015

Computer Instructor

Keeping the computer systems and software up-to-date, recommending new tools or devices to improve the learning experience.

Communicating with school administrators about the progress of students and any required resources for teaching

Supporting students in creative projects like coding competitions, website development, or app design.

Teaching students about emerging technologies such as artificial intelligence, machine learning, virtual reality, and cloud computing.

Using interactive activities, discussions, and group work to keep students engaged and excited about technology

Continuously upgrading personal knowledge of the latest technological advancements and software tools.

Offering constructive feedback to students on their performance, pointing out areas for improvement

Regularly updating course content to reflect the latest developments in the field of computer science, such as new programming languages, methodologies, and technologies.

Developing detailed course syllabi, objectives, and assessments that align with university standards and department guidelines.

Encouraging student engagement through discussions, problem-solving exercises, case studies, and demonstrations.

Petroleum Training Institute, Delta State, Nigeria 2012

Computer Instructor

Keeping the computer systems and software up to date, recommending new tools or devices to improve the learning experience.

Communicating with school administrators about the progress of students and any required resources for teaching

Supporting students in creative projects like coding competitions, website development, or app design.

Teaching students about emerging technologies such as artificial intelligence, machine learning, virtual reality, and cloud computing.

Using interactive activities, discussions, and group work to keep students engaged and excited about technology

Continuously upgrading personal knowledge of the latest technological advancements and software tools.

Offering constructive feedback to students on their performance, pointing out areas for improvement

Regularly updating course content to reflect the latest developments in the field of computer science, such as new programming languages, methodologies, and technologies.

Developing detailed course syllabi, objectives, and assessments that align with university standards and department guidelines.

Encouraging student engagement through discussions, problem-solving exercises, case studies, and demonstrations.

Contact this candidate