Customer Service M A
Resume:
BBa
U M M A S A D E K A S A M A D
* * * * * r s + E x p e r i e n c e d i n B a n k i n g
C O N T A C T
*** *********** ***, *** **, Elizabeth,
NJ 07208
**********@*****.***
S K I L L S
•Leadership: Hold skill to operate the
full branch with the full team.
•Communication: Hold skills in both
public presentations, one-to-one
communication
Customer service skills: Able to
handle escalated customer situations
by focusing on customer needs and
problem solving mechanisms
•Team work: Ability to act as a team
player to solve critical problems.
•Organization, management and
scheduling: Administrative skills
including tabulation, filling, database
management
•IT: Advance proficiency in MS OFFICE
Applications.
E D U C A T I O N
Master’s in Business
Administration
Jan 2006 to Dec 2006
South East University, Banani, Dhaka
Major: Marketing, CGPA: 3.10/4.00
Bachelor of Business Administration
1999 - 2003
Dhaka University, Dhaka
Major: Finance and Banking, CGPA
2.75/4.00
1. Customer Service Excellence:
o Lead by example in delivering exceptional customer service and resolving any customer concerns or complaints
promptly and professionally.
o Maintain a customer-focused mindset, continuously seeking ways to enhance the dining experience and build customer loyalty.
2. Cash Handling:
o Accurately processed and recorded daily cash transactions, ensuring all cash handling procedures were followed meticulously to maintain financial security.
3. Transaction Reconciliation:
o Performed end-of-day reconciliations, comparing cash on hand to transaction records to identify and resolve any discrepancies promptly.
4. Deposit Preparation:
o Prepared bank deposits, ensuring all cash and checks were accounted for and securely transported in accordance with company policies.
5. Financial Reporting:
o Assisted in the preparation of financial reports related to cash operations, providing insights into cash flow, discrepancies, and areas for efficiency improvement. 6. Sales and Financial Management:
o Drive sales growth through effective marketing strategies, promotional activities, and outstanding service.
o Analyze financial reports and key performance indicators to identify opportunities for improvement and implement action plans accordingly.
o Manage budgets, control expenses, and optimize
profitability while achieving revenue targets.
o
7. Quality Assurance and Brand Standards:
o Ensure compliance with Popeyes' standards for food quality, safety, and cleanliness.
o Conduct regular inspections and audits to uphold brand standards and consistency across all areas of operation. o Implement corrective actions as needed to address any deficiencies and maintain the highest level of quality O B J E C T I V E
Seeking to develop experience in a work environment where I would be able to exhibit my skills and utilize my experience and education to contribute to the workplace and grow with it, through sheer hard work, commitment, and loyalty.
E X P E R I E N C E S
Manager Jun 2024 – till now
Popeyes, Rahway, New Jersey
BBa
U M M A S A D E K A S A M A D
1 5 y e a r s + E x p e r i e n c e d i n B a n k i n g
Rectification of internal control issues.
Timely submission of daily/weekly/monthly/quarterly reports/returns.
Act as the custodian of the Prime Keys as authorized in Key Register
Maintenance and subsequent destruction of security items e.g. undelivered Debit Card, etc.
Resolving investigations and inquiries initiated by customer inquiry to the specified standard.
Help and organize promotions (campaigns) in co-ordination with Branch Manager.
• Skills Developed:
• Developed a keen eye for
detail and accuracy, essential
in handling financial
transactions and
reconciliations.
• Enhanced analytical skills,
enabling effective
troubleshooting and problem-
solving in financial
discrepancies and operational
challenges.
• Strengthened abilities in
financial reporting and
documentation, contributing to
improved financial
management and
accountability.
• Advanced customer service
skills, ensuring positive
interactions and resolution of
any cash-related customer
inquiries or issues.
• Promoted to Level 8 (Equivalent
to Assistant Manager) effective
from April 2010 for efficient and
extra ordinary performance.
T R A I N I N G S K I L L S
•“CB” PRODUCT KNOWLEDGE
•MONEY LAUNDERING PREVENTION
TRAINING.
•SECURITY AWARENESS FOR
EVERYONE (SAFE) TRAINING
•NON NEGOTIABLE SERVICE
QUALITY TRAINING
•PRODUCT REFRESHER
•CASH MANAGEMENT OPERATIONS
•ANTI-BRIBERY-MITIGATING
BRIBERY RISK
•ANTI MONEY LAUNDERING AND
TERRORIST FINANCING
•OPERATIONAL RISK MANAGEMENT
AND ASSURANCE FRAMEWORK
E X P E R I E N C E C O N T I N U E S
CUSTOMER SERVICE OFFICER SEP 2005 – Nov 2022
STANDARD CHARTERED BANK, UNDP Branch, AGARGAON,
DHAKA, Bangladesh.
Coordinate (Business letter/ emails and self) with others concerns of other branches.
Attending meetings and follow up issues; according liaise with concern departments to come to resolution.
Coordinate UNDP/The World bank/ADB/WFP/UNFPA/ILO customers’ emails and resolve problems within SCB scope after discussing with specific concerns.
BUSINESS
COMMUNICATION
Processing of Daily Cash & Transfer Transactions.
Processing transactions for Remittances and other products
(Cashiers Orders, Foreign Currency Exchange etc.).
Processing Stop Payment instructions.
Managing and store keeping transaction related vouchers.
Maintain Custodianship of Cash Register, Keys &
Combination register.
Management and reconciliation of all Suspense & Sundry Accounts.
Carry out contingent responsibility of receiving, delivering, safe keeping and reconciliation of
Cheque Books,
ATM Captured Cards,
CASH OPERATIONS
SERVICE QUALITY
BBa
U M M A S A D E K A S A M A D
1 5 y e a r s + E x p e r i e n c e d i n B a n k i n g OFFICER ASSOCIATE BRANCH OPERATIONS OCT 2004 – SEP 2005 AMERICAN EXPRESS BANK LTD, IDB Bhaban, Agargaon, Dhaka-1207, Bangladesh
Processing of Daily Cash & Transfer Transactions. Transactions for Remittances and other products (Travelers Cheques, Cashiers Orders, Foreign Currency Exchange etc)
Processing Stop Payment instructions.
Maintain Custodianship of Cash Register, Keys & Combination register.
Management and reconciliation of all Suspense & Sundry Accounts
Keep Cash Difference file, Courier Controls, and ATM cards & its register.
Resolving investigations and inquiries initiated by customer inquiry to the specified standard.
Contact this candidate