Customer Service Administrative Assistant

PATRICK LANHAM

**** ******** ****. #**** ******, TX 78758• 512-***-**** • ******************@*****.*** CAREER PROFILE

Highly motivated, results-driven professional with demonstrated customer service excellence, business acumen, and strategic planning abilities. Experienced HOA management background with an unwavering commitment to integrity, company policies, and being detail-oriented. Recognized for my eagerness and innovative ideas which have helped to enhance, strengthen, and advance previous organizations. Technically proficient in VMS, SmartWebs, and Home Wise but can also adapt quickly to any other similar programs required.

Core Competencies Include:

● Marketing, Advertising, and Promotions • Highly Organized and Strong Analytical Abilities

● Special Events Coordination • Superior Interpersonal Skills

● Outstanding Customer Relations • Able to Multitask in Fast-Paced Environments PROFESSIONAL EXPERIENCE

Management 360 Services - CEDAR PARK, TX 01/2019–08/2022 Administrative Assistant/Association Manager

● Responsibilities included managing the day-to-day needs of an HOA property management office with nearly 25 neighborhoods. Received and responded to all customer service inbound phone calls, emails, and support tickets for all HOA clients.

● Organized, entered, and reviewed all ARC applications, completed resale requests regularly, prepared association yearly tax needs, and updated resident portals as needed.

Accomplishments:

● Promoted to Association Manager in January 2020.

● Trained 21-days with senior association manager’s current portfolio and responsibilities.

● February 2020 took possession of an 8 HOA community portfolio. Portfolio-to-Date: 10 communities SERRANOS TEX-MEX BAR AND CANTINA - CEDAR PARK 11/2015-01/2019 Server/Trainer/To-Go Manager

● Utilized high levels of energy and superior multi-tasking abilities to quickly fill food and drink orders in an established restaurant franchise.

● Played a pivotal role in a complete overhaul of the company's To-Go service operation leading to a 30% growth in sales in a 6- month period.

Accomplishments:

● Promoted to Lead To-Go tasked with scheduling To-Go employees, ordering supplies, and training. An integral part of creating the official To-Go protocol handbook which later became official company policy. BASSHAM TRUST – Austin

GREYSTONE MANAGEMENT -Houston

RCA MANAGEMENT - Houston

TRINITY PROPERTY CONSULTANTS – Houston/Austin

Leasing Professional/Leasing Manager

09/1999-11/2014

● Took inbound leasing calls, provided prospective residents tours, and processed and prepared applicants from screening to lease signing for apartment communities throughout the Houston and Austin areas.

● As Leasing Manager for one community my responsibilities included team mentoring to develop momentum, enthusiasm, and pride within the organization along with promoting proven and new strategies for increased traffic and lease closings.

● Consistently placed as a community events organizer for regularly scheduled resident functions.

● Created marketing ideas to attract and retain new and current clients. Accomplishments:

● Ranked top 25 Leasing Superstars among over 70 peers within my organization in 2005 & 2006.

● Recognized by upper management for consistently superior performance and lease closing ratios. EDUCATION

University of Houston

Bachelor’s Degree in Theater (2003)

Contact this candidate