Customer Service Representative

Veronica Phillips

*******@***.*** 704-***-**** Spring Lake, NC

SUMMARY Seeking Remote Customer Service Representative role with 36 years of diverse experience. Proven track record in customer service, communication, and problem-solving, with prior experience as a Customer Service Representative at GE Consumer Finance. Skilled in managing high-volume inquiries, operating multiple software systems, and enhancing customer satisfaction through effective resolution and upselling. WORK EXPERIENCE PM Express Trucking Charlotte NC

Office Manager Feb 2006 - Nov 2024

• Completed daily administrative paperwork to maintain office organization and efficiency.

• Ensured compliance with DOT regulations, safeguarding the company's operational standards.

• Reviewed driver logs for accuracy, contributing to regulatory compliance and operational integrity.

• Operated multiple computer systems to streamline office tasks and data management.

• Managed driver schedules and coordinated dispatch truck routes to optimize delivery efficiency.

• Communicated with brokers to facilitate timely pick-up and delivery, enhancing customer satisfaction.

• Conducted daily driver meetings to clearly communicate assignments and address concerns.

• Processed weekly driver settlements to ensure accurate and timely compensation. GE Consumer Finance Charlotte NC

Customer Service Representative Feb 2004 - Feb 2006

• Delivered one-step resolution for customer inquiries, enhancing overall customer satisfaction.

• Managed a high volume of incoming customer inquiries related to account details and issues.

• Processed payments and applied credits efficiently, ensuring accurate financial transactions.

• Participated in monthly team meetings to discuss strategies for improving customer service.

• Successfully upsold products to customers, contributing to increased sales revenue.

• Operated multiple software applications simultaneously to provide comprehensive customer assistance.

Ms. Rhonis Childcare Spring Lake NC

Daycare Manager Jan 1995 - Jan 2004

• Managed daily operations of a childcare facility to maintain a safe and nurturing environment.

• Addressed and resolved staffing issues to ensure adequate coverage and effective team performance.

• Ensured full compliance with state regulations to meet all licensing requirements and standards.

• Conducted monthly staff meetings to communicate updates, set goals, and enhance team collaboration.

• Developed and maintained staff schedules to optimize resource allocation and efficiency.

• Utilized Microsoft software to streamline administrative tasks and improve operational workflows.

• Facilitated the enrollment process for new children, ensuring a smooth transition into the program.

• Planned and organized educational and recreational field trips to enhance children's learning experiences.

• Managed financial responsibilities, including completing weekly deposits to maintain accurate accounting records.

• Prepared and submitted monthly reports to track progress and inform decision-making processes.

Happy Stores Fayetteville NC

Assistant Manager Jan 1988 - Jan 1995

• Operated the cash register and ensured accurate transaction processing.

• Managed cash handling duties, including counting money and preparing daily deposits.

• Completed and reviewed daily store paperwork for accuracy and compliance.

• Created and maintained staff schedules to optimize store operations.

• Interviewed and trained new employees to integrate them effectively into the team.

• Conducted monthly staff meetings to communicate goals and updates.

• Ordered and maintained inventory for store grocery items.

• Enhanced team efficiency and productivity through effective staff management. SKILLS Skills: Communication Skills • Problem-Solving • Time Management • Conflict Resolution

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