Customer Service A

Frett Alan Kelvin

Email:**************@*****.***

Address:**** ****** *** ** /*****

Phone:806-***-****

Customer service

Dedicated customer service professional with 5+ years of experience delivering exceptional service in fast-paced environments. Seeking to apply my strong communication, problem-solving, and interpersonal skills to a customer service management position at Teladoc, with a focus on enhancing customer satisfaction and operational ecienc

Experience

Feb 2017 - Jan 2019customer service

Greeted and assisted customers in selecting products based on their needs and preferences, ensuring a personalized shopping experience. Maintained knowledge of current sales and promotions to inform customers and drive sales.

Processed transactions accurately using point-of-sale (POS) systems and handled returns and exchanges ecient

Stocked shelves, organized product displays, and ensured the store was clean and well maintained.

Provided feedback to management on customer preferences and inventory needs to improve sales strategies.

Collaborated with team members to meet and exceed monthly sales targets and provide excellent customer service.

Consistently exceeded monthly sales targets by an average of 15% through personalized customer service and upselling strategies.

Recognized as "Employee of the Month" for three consecutive months for exceptional customer satisfaction and sales performance.

Played a key role in helping the store achieve a 20% increase in overall sales during the holiday season through proactive product recommendations and eective promotion strategies.

Jun 2020 - May 2021 Customer Service

Teladoc

Responded to customer inquiries and resolved issues via phone, email, and in-person, providing timely and accurate information.

Assisted customers with product orders, returns, exchanges, and troubleshooting to ensure customer satisfaction.

Documented and tracked customer interactions in the company's CRM system, ensuring follow-up and resolution of any open issues.

Maintained a positive, empathetic, and professional attitude toward customers at all times. Processed billing and service requests, handling payment inquiries and disputes escient

Collaborated with other departments to ensure that customer concerns were addressed quickly and effectively

Achieved a customer satisfaction rating of 95% or higher through selective problem solving and attentive service

Resolved an average of 50+ customer inquiries daily, contributing to a 20% reduction in customer complaints.

Played a key role in a project that streamlined the complaint resolution process, resulting in a 30% faster response time.

Awarded "Customer Service Representative of the Year" for consistently exceeding performance goals and maintaining strong client relationships. Increased customer loyalty and retention by proactively addressing concerns and following up to ensure issues were fully resolved. Mar 2022 - Sep 2023 customer Service

AT&T

Responded to customer inquiries and resolved issues via phone, email, and in-person, providing timely and accurate information.

Assisted customers with product orders, returns, exchanges, and troubleshooting to ensure customer satisfaction.

Documented and tracked customer interactions in the company's CRM system, ensuring follow-up and resolution of any open issues.

Maintained a positive, empathetic, and professional attitude toward customers at all times. Processed billing and service requests, handling payment inquiries and disputes escient

Collaborated with other departments to ensure that customer concerns were addressed quickly and effectively

Dec 2023 - Oct 2024 sales associate

Select Quotes

Educated prospective clients about Medicare plans and coverage options, helping them select the best plans to meet their needs.

Assisted customers with navigating the enrollment process, including verifying eligibility and completing necessary documentation.

Provided ongoing support and guidance to current clients, answering questions about claims, benefits, and plan change

Stayed up-to-date with the latest Medicare regulations, plans, and pricing to ensure accurate information was provided to clients.

Managed client databases, ensuring all information was updated and compliant with industry standards.

Collaborated with team members to reach sales targets and promote Medicare services through marketing initiatives.

Consistently exceeded sales targets, increasing Medicare plan sign-ups by 25% within the first yea

Developed strong relationships with clients, leading to a 30% increase in customer retention and referrals for new plan enrollments.

Recognized as a top performer for exceptional customer service, receiving positive feedback from clients and supervisors alike.

Assisted in growing market share within the local community, resulting in a 20% increase in brand awareness for the Medicare service pere

Played a key role in achieving a 15% reduction in processing time for client enrollments through streamlined communication and documentation processes. customer service

Home Depot

Responded to customer inquiries and resolved issues via phone, email, and in-person, providing timely and accurate information.

Assisted customers with product orders, returns, exchanges, and troubleshooting to ensure customer satisfaction.

Documented and tracked customer interactions in the company's CRM system, ensuring follow-up and resolution of any open issues.

Maintained a positive, empathetic, and professional attitude toward customers at all times. Processed billing and service requests, handling payment inquiries and disputes escient

Collaborated with other departments to ensure that customer concerns were addressed quickly and effectively

Dec 2024 - Jan 2025 sales associate

SCC

Assisted customers in understanding warranty coverage, terms, and conditions for products, ensuring they made informed purchasing decisions. Processed warranty claims, guided customers through the claim submission process, and ensured timely resolution of issues.

Explained product protection plans and upsold extended warranties based on customer needs and preferences.

Provided detailed product demonstrations, highlighting the benefits of warranties and h they could oer peace of mind and value

Maintained accurate records of warranty claims and ensured compliance with company policies and industry regulations.

Collaborated with the sales team to integrate warranty oers into sales strategies a boost overall revenue.

Education

GED

Miami Senior High School - Miami, FL

Languages Skills

English / Haitian Creole

Customer Service Skills

Teamwork and

Collaboration

Critical Thinking Technical

Proficiency

Problem-solving Communication

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