Customer Service General Manager

Justin Carter

801-***-**** *********************@*****.*** Provo, UT

SKILLS PROFILE

● ersonnel leadership

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● ctive listening

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● Staff management ● Positive and friendly attitude

● Quick learner ● Natural leader

● Sells and Marketing ● Customer service

● Skilled problem solver ● Adaptability

EMPLOYMENT HISTORY

Insider - Pizza Hut 11/2024 - Current

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aintained operations in every area of the store, including; supervising, training, driver

dispatching, order fulfillment, cash register, inventory management, store sanitation,

customer service, dispute resolution, and building security.

04/2021 - 08/2022

● Prepped cook stations, managed supplies, operated fryers and dishwashers.

Assistant Manager/customer service - Dominos Pizza 04/2024 - Current

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perated as general manager in training, which included; supervising, training, driver

dispatching, order fulfillment, cash register, inventory management, store sanitation,

customer service, dispute resolution, and building security.

Assistant General Manager - Chipotle 07/2023 - 09/2023

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upervised and trained staff, order fulfillment, cash register, inventory management,

store sanitation, customer service, dispute resolution, and building security.

Server - IHOP 08/2022 - 08/2023

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● ore multiple hats as busser, dishwasher, server, cook, and temp general manager.

● Ensured customer satisfaction by taking/serving orders with authenticity.

Fiesta line Cook - Tucanos 11/2021 - 01/2022

● Prepared and cooked a variety of food requested by customers.

● Responsible for inventory management and order fulfillment.

Team Lead - Wingfoot Janitorial Services 08/2019 - 02/2020

● S upervised a team of 15 for daily operations in commercial and residential facilities

and trained the current supervisor.

● Improved and implemented training programs for maintenance employees.

● Coordinated with building managers to assess ongoing needs and plan preventive

maintenance and cleaning schedules.

● Promoted building security by locking doors and checking electrical appliances

for safety hazards.

● Drove continuous commitment to product quality and safety, reducing downtime

and overtime with effective budgeting and personnel resource evaluation and

management.

Commercial and Residential Remodeler - Self Employed 10/2011 - 07/2018

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● rovided competitive bids for jobs and ordered materials for projects.

● Performed a variety of services, including: residential painting, flooring installation, lawn

maintenance, roofing and light bathroom remodeling (without contractor license).

CEO - Vaughn Shaw LLC 10/2011 - 07/2018

● Ran all office and personal operations for the company owner, in a real estate

based business. Managed construction crews to evaluate and renovate acquired

properties.

● Lead efforts to fund homeless shelters for needed resources resulting in reduced

recidivism, as well as offered job training and placement opportunities.

● Implemented a program to provide produce, meats, groceries, etc. to maintain

stocks in a food pantry.

Office Manager - Carter Computer Concepts 08/2000 - 09/2019

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● et potential clients for computer hardware and software product development.

● Created and finalized service contracts for customers.

● Produced professional documents, spreadsheets and presentations for internal

and customer facing needs using Microsoft programs.

● Provided complete meeting support, including materials preparation and notes.

● Integrated logistics systems into company processes to improve operations and

manage work orders and price changes.

● Arranged corporate and office conferences for company employees and guests.

EDUCATION

Draper Academy High School Diploma

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