Customer service Representative
Resume:
Constance C.shephard
Glen Ellyn, IL *****
*****************@*****.***
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
EXPERIENCE
COMPUSYSTEMS - Lisle, IL
Customer Service Representative
September 2010 - March 2025
Effectively manage phone calls, emails and live chats from registrants who are inquiring about their registration status or who need general information about their event
Support 60 + calls, emails, and live chats per day
Guide and assist registrants through the registration process over the phone, make outbound phone calls to registrants as needed
Receive calls through the company switchboard and direct them to the proper destination, poof read all work prior to submission
Inform appropriate co-workers and team members of potential registration related issues and provided examples, accountable for specific shows assigned by department manager
Update and maintain assigned show information in customer service application, assist with projects assigned by management
Follow department processes, procedures and escalations hierarchy, formally notify your supervisor if an event experiences excessive issues, these shows may be put on high-alert and remain there until removed by director of operations.
Actegy Inc. - Rosemont, IL
Customer Service Representative
November 2020 - February 2022
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Alcuin Montessori School - Oak Park, IL
Office/Classroom Assistant
September 2010 - June 2013
Assisted with the comprehensive outcomes management system procedure and reports by entering, organizing and maintaining data
Provided direct support for the Director of School Operations, such as correspondence, scheduling, ordering and clerical duties
Established, organized, and maintained files, records and reports
Created memos, reports, spreadsheets, exhibits for presentations and applied basic administrative skills to perform standardized duties
Intermediate ATS, Microsoft Office Word, Excel, PowerPoint, etc. skills; Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more issues that are complex
Accepted, screened, and routed telephone calls. Resolved routine and non-routine administrative problems
Organized and arranged meeting, workshops, travel for students
Multitask and greeted visitors, maintained a welcomed, respected and pleasant community
Used office equipment and have a willingness to learn new programs/functions as they become available
Performed other duties as required to maintain the school program, support director, teachers and provide services for students
Brandt Technologies - Bensenville, IL
Customer Service Representative
August 2007 - June 2008
Effectively manage phone calls, emails and live chats from registrants who are inquiring about their registration status or who need general information about their event
Support 60 + calls, emails, and live chats per day
Guide and assist registrants through the registration process over the phone, make outbound phone calls to registrants as needed
Receive calls through the company switchboard and direct them to the proper destination, poof read all work prior to submission
Inform appropriate co-workers and team members of potential registration related issues and provided examples, accountable for specific shows assigned by department manager
Update and maintain assigned show information in customer service application, assist with projects assigned by management
Follow department processes, procedures and escalations hierarchy, formally notify your supervisor if an event experiences excessive issues, these shows may be put on high-alert and remain there until removed by director of operations.
education
ROBERT MORRIS COLLEGE Chicago, IL
Associate of Applied Science ANIMATION/DIGITAL EFFECTS
PROVISO EAST HIGH SCHOOL Maywood, IL
High School Diploma
June 1994
Skills and additonal information
Typing 65 wpm, Google Chrome, Zoho Email System, OnlyOffice, Excel, Gmail, Gmail Chat, BBD Phone System, Snag-It, Global VPN, Thunderbird Email system, Microsoft Office
Contact this candidate