Customer Service Data Entry

MW

MELISSA M. WESTERLUND

*******************@*****.*** 562-***-**** Norwalk, CA 90650

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Lost Shipment Tracing

Cargo Shipment Inspections

Freight Bills Preparation

Documentation Preparation

Active Listening

Delta Hawthorne, Ca

Cargo Agent

06/2022 - Current

Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods. Retrieved stored items and traced lost shipments, when necessary. Determined shipping methods and prepared bills of lading, invoices and other shipping documents.

Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.

Implemented strategic shipping policies to achieve long and short-term sales targets.

Provided customer service in accordance with company policies and procedures.

Assisted customers with cargo handling, loading, and unloading activities. Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork. Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.

Ensured accurate data entry into computer systems related to cargo tracking information.

Communicated effectively with truck drivers regarding pickup and delivery schedules.

Organized freight according to destination requirements and established timelines for deliveries.

Costco Norwalk, CA

Cashier/ Refunds Cashier

11/2020 - 07/2022

Interacted with guests to entertain and create fun atmosphere. Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information. Delivered high level of customer service to patrons using active listening and engagement skills.

Summary

Skills

Experience

Helped customers find specific products, answered questions and offered product advice.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer services.

Processed sales transactions to prevent long customer wait times. Answered product questions with up-to-date knowledge of sales and store promotions.

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Learned roles of other departments to provide coverage and keep store operational.

Scanned merchandise using point-of-sale system for accurate purchase totals.

Helped with purchases and signed customers up for rewards program. Disneyland, California Adventure

Anaheim, CA

Cast member

11/2018 - 08/2019

At Boudins cafe in the pacific wharf

Cashier

Helped assist guest

Served and help bake the bread

Sold breads and other goods at our bread carts

Expedited foods and online food orders

Restocked

Help close and open shifts Server at the Hawaiian Gardens Casino Greet and take each and every customer that calls for service Take orders and put them in through our computer systems Set up individual tables and place near the customer Run food from kitchen to customer

Restock necessary items needed

Keep poker floor and server kitchen clean

Must be quick to take orders, help out customers, and get food out in a timely order

Work well with other servers as a team to make service the best as possible Clarks Bostonian Commerce, CA

Sales Associate

05/2017 - 06/2018

Shoe store in Citadel Outlets, CA from From, Check and help guest find shoes or whatever they may be looking for

Make sales and upsell as much as possible

Make sure that all the shoes are in their place and make sure that the store is welcoming and clean

Greet and welcome guest

Open/Close the store

Work on shipment and change labels or prices

Use register and ring up customer

Create display and organize shelves for new display Helped customers find specific products, answered questions and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Gap clothing store in Citadel Outlet CA

Sales associate

07/2017 - 11/2017

Organize clothes

Mainly work on recovering the store

Stay in zone and recover the area by cleaning up trash left behind, clothes thrown everywhere, and organize clothes from sizes and color Help customers look for their sizes or certain style Answer any questions / price checks

Work on throwbacks

Open/Midshift/ Close the store

Sell as much as possible and meet everyday goal

Friendly to each and every customer

Pieology Pizzeria Commerce, CA

Cook

11/2016 - 08/2017

Serve food in a timely manner

Keep workplace clean and constantly in stock

Prep food

Close/ Open the store

Work fast paced

Give guest a great experience and always welcome them with a smile Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Followed established procedures and requirements for safe food handling, storage and service.

Wrapped, dated and labeled food items in storage for safety and freshness. Chopped, diced and sliced vegetables and fruit ahead of rush periods. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Enforced proper sanitation practices to prevent spoiling or contamination of foods.

Smashburger Buena Park, CA

Cook/ Waitress

06/2016 - 02/2017

Cook quality food in a timely manner

Keep workplace clean and sanitized at all times

Show up to work on time and ready in uniform

Communicated with kitchen staff to stay updated on item availability and customer wait times.

Maintained accuracy while handling payments, giving change and printing receipts for customers.

Greeted customers and provided menus.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Presented food and beverages to guests at tables.

Santa Fe High School Santa Fe Springs, CA

High School Diploma

01/2015

Cerritos Community College Cerritos, CA

Some College (No Degree) in Xray Technician

Education and Training

Vanessa, Assistant Store Manager for Clarks Bostonian, 323-***-**** Esperanza Figueroa, Store Assistant for Pieology, 562-***-**** Julio, Supervisor from Hawaiian Gardens Casino, 562-***-**** References

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