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Customer Service Continuous Improvement

Location:
Miami, FL
Posted:
March 31, 2025

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Resume:

Laura Precourt

*** ******** *** #***

Miami Beach, FL 33139

Phone: 678-***-****

E-mail: *************@*****.***

QUALIFICATIONS:

Experienced in areas such as: AS400, DBSS, Oracle, APS, WCS, GenPro, SAP, Microsoft Word, Microsoft Excel, Power Point, Outlook, Leadership, Customer Service, Organizational Skills, Problem Solving and Communication. Excellent multi-tasking skills, works well under pressure. EXPERIENCE:

John Deere RDC-Miami, Miami, FL

Facilities Coordinator

July 2017-Present

● Manage the facilities and grounds, including budget responsibilities and supervision of maintenance and grounds care employees.

● Facilitate and administer maintenance agreements, supplier contracts, and license requirements to ensure upkeep of the property with the appropriate legal compliances.

● Coordinate safety and environmental programs in order to ensure a safe working environment, ensure compliance with government and company regulations, and promote continuous improvement with training and awareness.

● Negotiate pricing with suppliers to keep within budget. Analyze price quotes and compare with other suppliers.

● Assists Facility Manager in the planning, organizing and analyzing of the budget activities in order to meet unit business goals and objectives.

● Accounting clerk for bill payments, create purchase orders to assure the accuracy and timeliness of supplier payments.

John Deere RDC-Atlanta, McDonough, GA

Warehouse Operations Administrator

February 2010-July 2017

● Manage the facilities and grounds, including budget responsibilities and supervision of maintenance and grounds care employees.

● Performs miscellaneous Human Resources (HR) functions.

● Manage and facilitate the hiring process for supplemental and permanent wage employees. New employee recruitment and all pre-employment screenings.

● Process payroll (Genesis Pro) for wage and supplemental employees. Verify and correct time clock transactions for accuracy.

● Coordinate safety and environmental programs in order to ensure a safe working environment, ensure compliance with government and company regulations, and promote continuous improvement with training and awareness.

● Facilitate and administer maintenance agreements, supplier contracts, and license requirements to ensure upkeep of the property with the appropriate legal compliances.

● Negotiate pricing with suppliers to keep within budget. Analyze price quotes and compare with other suppliers.

● Assists Facility Manager in the planning, organizing and analyzing of the budget activities in order to meet unit business goals and objectives.

● Accounting clerk for bill payments, create purchase orders to assure the accuracy and timeliness of supplier payments.

● Act as a liaison in community involvement programs, and represent John Deere. Coordinate fundraising event for annual United Way Campaign.

● Member of SHRM and Henry County Chamber of Commerce. John Deere Parts Distribution Warehouse, Syracuse, NY Warehouse/Distribution – Scheduler, Hazardous Materials Contact/Coordinator June 1991-February 2010

● Schedule and expedite the movement of parts by means of move orders, stock transfers and customer direct shipping orders.

● Prepare and coordinate orders prior to submitting to warehouse, customer service and direct customer contact.

● Hazardous Materials Coordinator; responsible for training all employees according to CFR 49. Ensure all parts are packaged, labeled and marked correctly prior to shipment.

● Experienced in transportation, parts and preparing loads for distribution.

● Completing orders in a timely manner, helping customers and overseeing numerous departments, often requiring multi-tasking.

● Increased knowledge of John Deere parts, equipment, and machinery for industrial, residential and commercial use. Advanced use of DTAC, PMPro, and ReCon to check parts for accuracy.

● Responsible for creating Purchase Orders and various reports pertaining to inventory.

● Ability to work under stress and time limiting conditions. EDUCATION:

● University of Phoenix, Phoenix, AZ - A.A.S. Business

● John C. Birdlebough H.S. Phoenix, NY - High School Diploma



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