Customer Service Continuous Improvement
Resume:
Laura Precourt
Miami Beach, FL 33139
Phone: 678-***-****
E-mail: *************@*****.***
QUALIFICATIONS:
Experienced in areas such as: AS400, DBSS, Oracle, APS, WCS, GenPro, SAP, Microsoft Word, Microsoft Excel, Power Point, Outlook, Leadership, Customer Service, Organizational Skills, Problem Solving and Communication. Excellent multi-tasking skills, works well under pressure. EXPERIENCE:
John Deere RDC-Miami, Miami, FL
Facilities Coordinator
July 2017-Present
● Manage the facilities and grounds, including budget responsibilities and supervision of maintenance and grounds care employees.
● Facilitate and administer maintenance agreements, supplier contracts, and license requirements to ensure upkeep of the property with the appropriate legal compliances.
● Coordinate safety and environmental programs in order to ensure a safe working environment, ensure compliance with government and company regulations, and promote continuous improvement with training and awareness.
● Negotiate pricing with suppliers to keep within budget. Analyze price quotes and compare with other suppliers.
● Assists Facility Manager in the planning, organizing and analyzing of the budget activities in order to meet unit business goals and objectives.
● Accounting clerk for bill payments, create purchase orders to assure the accuracy and timeliness of supplier payments.
John Deere RDC-Atlanta, McDonough, GA
Warehouse Operations Administrator
February 2010-July 2017
● Manage the facilities and grounds, including budget responsibilities and supervision of maintenance and grounds care employees.
● Performs miscellaneous Human Resources (HR) functions.
● Manage and facilitate the hiring process for supplemental and permanent wage employees. New employee recruitment and all pre-employment screenings.
● Process payroll (Genesis Pro) for wage and supplemental employees. Verify and correct time clock transactions for accuracy.
● Coordinate safety and environmental programs in order to ensure a safe working environment, ensure compliance with government and company regulations, and promote continuous improvement with training and awareness.
● Facilitate and administer maintenance agreements, supplier contracts, and license requirements to ensure upkeep of the property with the appropriate legal compliances.
● Negotiate pricing with suppliers to keep within budget. Analyze price quotes and compare with other suppliers.
● Assists Facility Manager in the planning, organizing and analyzing of the budget activities in order to meet unit business goals and objectives.
● Accounting clerk for bill payments, create purchase orders to assure the accuracy and timeliness of supplier payments.
● Act as a liaison in community involvement programs, and represent John Deere. Coordinate fundraising event for annual United Way Campaign.
● Member of SHRM and Henry County Chamber of Commerce. John Deere Parts Distribution Warehouse, Syracuse, NY Warehouse/Distribution – Scheduler, Hazardous Materials Contact/Coordinator June 1991-February 2010
● Schedule and expedite the movement of parts by means of move orders, stock transfers and customer direct shipping orders.
● Prepare and coordinate orders prior to submitting to warehouse, customer service and direct customer contact.
● Hazardous Materials Coordinator; responsible for training all employees according to CFR 49. Ensure all parts are packaged, labeled and marked correctly prior to shipment.
● Experienced in transportation, parts and preparing loads for distribution.
● Completing orders in a timely manner, helping customers and overseeing numerous departments, often requiring multi-tasking.
● Increased knowledge of John Deere parts, equipment, and machinery for industrial, residential and commercial use. Advanced use of DTAC, PMPro, and ReCon to check parts for accuracy.
● Responsible for creating Purchase Orders and various reports pertaining to inventory.
● Ability to work under stress and time limiting conditions. EDUCATION:
● University of Phoenix, Phoenix, AZ - A.A.S. Business
● John C. Birdlebough H.S. Phoenix, NY - High School Diploma
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