A Driver Department Manager

MOHAMMAD H. SYED

****.****.****@*****.*** 678-***-****

A highly motivated and result oriented individual with proven professional skills over 27 years of experience in the field of “Back Office Operations” with banking industry (The last designation was “Operations Officer”).

PROFESSIONAL STRENGTHS

Basic knowledge on double entry book keeping system, Journal, Ledger, Trial Balance, P&L account, Balance Sheet, Payable, Receivables, Asset Depreciation.

Good knowledge in preparing departmental budget in accordance with the guidelines provided by the department manager.

Excellent knowledge on preparation of staff training plan based on the identified gaps matrix, Annual vacation plan, Staff job-rotation plan in accordance with the guidelines provided by the department management.

Excellent knowledge in payments process (International & Local, Single customer & Interbank transfers).

Excellent knowledge in investigation process for the queries/complains received from the external and internal customer.

Excellent knowledge in management reporting (MIS, Productivity & efficiency reports)

Effective communication and negotiation skills.

Adaptable, reliable, well organized and able to deliver results under pressure.

Hard worker, disciplined and a good team leader.

Strong self-development drive

Knowledge in testing & implementation of customer payments modules.

Proactively looking for areas need improvement.

Good communication/coordination with business partners

EXPERIENCE

NATIONAL COMMERCIAL BANK – Jeddah, Saudi Arabia 1989 - 2016

Operations Manager (Retired)

Managed the payment related overdrawn accounts ensuring that these accounts are reconciled on daily basis.

Coordinated with the “Annual External Auditors” in connection with Audit and other internal audit requirements.

Assist the department manager in preparing and implementing of corrective action plan as per external and internal Audit findings.

Managed the International & Domestic (SARIE) payments maintaining the STP (Straight Through Processing) rate 99% and defect rate 0.0009%.

Managed the payment related queries with good results and within the cycle time received from the external and internal customers.

Prepared the monthly MIS (Productivity & efficiency reports) identifying the area of weakness with the development plan for management review and approval for implementation.

Managed the monthly operating expenses (Head count + Operating) within the approved budget limit, with a saving of overall 10%.

Implemented the staff training plan prepared based on the identified gaps matrix. Preparing and implementing of staff vacation plan with no overlapping.

Establish and implement control procedures to provide the services to the entire satisfaction of external and internal customers.

Maintained 99.9% accuracy in payment process.

Maintained 98.5% STP (Straight through process) standard

Managed ATM cash replenishments activity – Banknote Cash flow – Equivalent to US$130,000/- on daily basis.

TRAINING COURSES

Introduction to SWIFT – SAMA IOB, AML (Anti Money Laundering), Know your Customer (KYC), CRSA (Credit Risk Self-Assessment), Introduction to Impromptu (old aged data extracting tool from data warehouse)

TECHNICAL SKILLS

MS Office, BESS (Banking Electronic Support System), BEAM-10 (Banking Accounting System, HEAT (Help Desk Application Tool), COLD (Computer Output on Laser Desk) and DSS (retrieving of payment old aged historical data using cognos8 extracting tool)

JOB APPRECIATION

Received appreciation letter from the bank management for restoring of old aged payments data in data warehouse.

Maintained annual performance appraisal rating “Excellent” continuous for 19 years.

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