Customer Service Delivery
Resume:
Tony Smith
Baltimore, MD *****
***************@*****.***
SUMMARY
Highly organized and detail-oriented professional with extensive experience in administrative coordination, customer service, scheduling, and logistical support. Adept at managing complex calendars, coordinating meetings, handling vendor relationships, and ensuring smooth operations across various departments. Proven ability to manage multiple priorities, maintain clear communication with stakeholders, and streamline processes to improve service delivery and operational efficiency. Strong background in project management, documentation, and record-keeping, with a track record of delivering results in fast-paced environments. EXPERIENCE
Rental Coordinator,Alliance Material Handling, Inc,Jessup, MD September 2024 - January 2025
● Answered rental calls and assisted customers with their specific needs, closing deals, scheduling, and assigning hauling equipment if requested.
● Meeting Scheduling and Coordination: Scheduled andcoordinated logistics for deliveries and pickups, ensuring clear communication with customers regarding time slots and requirements.
● Served as the point of contact for vendors and internal personnel, ensuring seamless scheduling and availability of equipment.
● Communication and Notifications: Distributed timelyupdates and notifications to clients, ensuring all parties were informed of status changes or required actions.
● Performed “best in class” customer service to ensure needs were met. Service Coordinator,Securitas Technology, Elkridge,MD August 2022 - September 2024
● Managed schedules and service delivery timelines for both internal teams and external vendors, ensuring the timely completion of tasks and project accuracy.
● Meeting Scheduling and Coordination: Organized andmanaged internal meetings with vendors, ensuring all participants had the necessary information and that meeting times were coordinated.
● Handled multiple communications, including scheduling service appointments, vendor coordination, and follow-up inquiries.
● Calendar Management: Assisted team members in maintainingand prioritizing their calendars to align with service goals and critical deadlines.
● Documentation and Record-Keeping: Maintained accuraterecords of all service tickets, project documentation, and client interactions. Collection Specialist,Fair Collections and OutsourcingCollections, Beltsville, MD June 2020 - May 2021
● Contacted customers to resolve overdue accounts and negotiate payment terms, ensuring all interactions were documented.
● Documentation and Record-Keeping: Logged payment updatesand negotiated terms while maintaining accurate records of all client communications.
● Managed follow-up communications, sending reminders and confirmation notices to ensure payment schedules were adhered to.
Inter Library Loan & CLS Coordinator,Howard UniversityFounders Library, Washington, DC
Date Unspecified
● Coordinated the borrowing and lending of materials from other libraries, managing detailed documentation of each request and the progress of delivery.
● Meeting Scheduling and Coordination: Scheduled meetingsand follow-up interactions with external libraries to ensure timely delivery and resolution of requests.
● Communication and Notifications: Acted as the primarycontact for faculty and staff regarding borrowing statuses and delays, ensuring all parties were updated promptly.
● Maintained detailed records of requests, ensuring that materials were available when needed and tracking the progress of urgent requests. Property Manager / Leasing Agent,Yes, We Buy Houses,Catonsville, MD April 2011 - December 2014
● Managed property-related schedules, including showings, lease signings, and move-in/move-out appointments.
● Meeting Scheduling and Coordination: Coordinated meetingswith tenants and contractors, ensuring all were available and prepared for scheduled appointments.
● Communicated with tenants regarding property issues, scheduled inspections, and handled maintenance requests in a timely manner.
Local Circuit Provisioning Engineer,Verizon, Baltimore,MD March 1997 - December 2012
● Coordinated network installation schedules, ensuring that all necessary resources and equipment were available for service setups.
● Logistical Support: Supported the setup of network services and maintained communication with vendors and internal teams to ensure all required installations were completed on time.
Central Office Engineer & Vendor Manager Field Engineer,Verizon, Baltimore, MD February 1997 - December 2012
● Coordinated with internal and external teams to schedule installations and network upgrades, ensuring that necessary equipment was in place.
● Meeting Scheduling and Coordination: Managed internalmeetings to align with project goals and kept stakeholders informed.
● Ensured that project documentation was up to date and accessible for quick reference. Real Estate Agent,Century21 MarMac Properties, Manassas,VA June 1992 - March 1997
● Generated leads for property sales, counseling clients on market conditions and mortgages.
● Showed properties, negotiated contracts, and facilitated property sales and rentals. Sales Engineer,LCI Telecommunications, Tysons Corner,VA July 1996 - February 1997
● Conducted market and competitive analysis for new business acquisition.
● Worked with clients to develop tailored solutions for their telecommunications needs. Network Security Monitor and Analyst Specialist,Cable& Wireless Communications, Tysons Corner, VA
June 1989 - May 1994
● Monitored computer networks for security threats and unauthorized users.
● Analyzed risks and developed security response procedures. EDUCATION
High School Diploma,Fauquier High School, Warrenton,VA 1986
Strayer University, Washington, DC
Date Unspecified
Northern Virginia Community College, Manassas, VA
Date Unspecified
SKILLS
● Meeting Scheduling and Coordination: Experienced inorganizing and scheduling meetings across various teams and vendors.
● Calendar Management: Proficient in managing and prioritizingcalendars for both individuals and teams.
● Communication and Notifications: Skilled at sendingmeeting reminders, distributing agendas, and following up with stakeholders.
● Logistical Support: Experienced in coordinating logistics,including technology setups for meetings and maintaining meeting spaces.
● Documentation and Record-Keeping: Strong backgroundin maintaining accurate records, meeting minutes, and follow-up action items.
● Customer Service & Conflict Resolution
● Project Management & Strategic Planning
● Microsoft Windows, Excel, Word
● Inventory Management & Reporting
● E-Automate Digital Process Development
CERTIFICATIONS AND LICENSES
● Fundamentals of Engineering Certification
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