Practice Manager

**********@*****.***

Newark, Delaware

Phone: 609-***-****

Ebony A. Wood

Summary

Seeking a position using 7 years’ experience in managing multiple outpatient clinics and offices to insure outstanding patient and family care. Experienced in management tasks, bringing expertise in staff cohesion and stability training, personnel management, record keeping and technical clerical work to ensure smooth clinic functions. Excellent interpersonal skills with children, families and staff. Basic knowledge of helping and assisting the families and patients. Seeking a position within an organization that will continue to promote professional and personal growth as well as expand my knowledge of the

community around me.

Software Skills

Internet Applications, Microsoft Word, Microsoft Excel, Mediformedics, Epic Systems

Education

Penn Foster College

Bachelor’s Degree- in Progress/Business Management

December 2022

Penn Foster College

Associate of Science Degree/ Health Care Management

January 2014-2016

Delaware Technical & Community College

Stanton Campus Registered Nursing Program

January 2010-2014

The Lincoln Technical Institute Mount Laurel, NJ

Registered Medical Assistant Program

July 2004

Certifications

Healthcare Certifications-RMA, Phlebotomy, CPR Certified

Family Readiness Certifications

Professional Experience

St Francis Family Medicine Wilmington DE 2021-Present

Practice Manager II

Establishes work procedures and standards to improve efficiency and effectiveness in the office.

Ensures proper orientation and ongoing training of new and existing staff members.

Manages office operations to maximize patient access, patient satisfaction and timely collection of co-payments. Ensures consistency in process among practices.

Leads the implementation of process improvement initiatives in assigned practices.

Ensures compliance with all policies, procedures, and best practices.

Actively participates in practice and other organizational meetings.

Ensures practices are adhering to all compliance, risk management and HIPPA requirements.

Bayhealth Family Medicine of Smyrna, Dover & Harrington DE 2017- 2021

Physician Practice Manager

Managed and assigned work, staff scheduled, and organization of staff as needed.

Provided coverage in all clinical and nonclinical areas to included billing, registration, and other clerical duties as well as clinical duties required.

Maintained all office operating procedures and office files; informs physicians of business matters involving personnel and financial items of importance on a regular basis.

Provided training needs of employees or trains support staff as required; ensured courteous and thorough communications with patients, providers, and all other staff members.

Participated in the budgeting process, providing recommendations for purchase, and monitor compliance with budget as needed. Provides analysis and report of activities.

Maintained inventory of all office supplies and coordinates inventory control of medical supplies, orders supply based on financial assessment, insured that ordering and delivery of supplies meet operational needs. Arranged for maintenance of facility and equipment used.

Completed and delivered performance evaluations, lead daily office huddles and monthly staff meetings, counsel’s staff on attendance and punctuality.

Managed payroll and all other duties as assigned.

Nemours/A.I DuPont Children’s Hospital Wilmington, DE 2013-2017

Ambulatory Care Coordinator

Managed and assisted with multiple duties such as providing daily oversight of the department’s five outpatient clinics.

Created weekly schedules for all 25 staff members within the department.

Attended and lead daily readiness huddles. Ensured that there is appropriate coverage in all care center areas daily while monitoring vacation, sick leave, and overtime.

Coordinated all direct reports mandatory CE and course scheduling required by organization.

Participated in interview and hiring processes along with training, orientation, and evaluations.

Performed duties as a medical assistant and or patient service representative as needed.

Monitored supply orders and demands requested from outpatient clinics.

Monitored daily work que created by the patient service representative.

Provided excellent customer service and satisfaction to patients and families. Reported directly to the department director.

Volunteer Experience

Bayhealth- Coordinator and office planner of staff birthday clubs, life changing events and team building exercise

Delaware National Youth Foundation

FRG Leader 198th

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