Administrative Assistant Specialist Ii

Krystal Wirth

Administrative Professional

720-***-**** *************@*****.***

Invoicing

Database management

MS Suite

Legal experience

Skills

Analytical Skills

Technology skills

Strategic thinking

Conceptual skills

Data Management

Outlook/Google Suite

Sales Force

Record analytics

Professional Experience

Eligibility Specialist II May 2024 - Current

Denver Human Services (DHS) Family and Adult Assistance Division

• Assisted clients in the application for public assistance programs such as Medicaid and SNAP in the Sales Force (CBMS)

• Determined appropriate services/programs to meet the needs of clients by conducting eligibility interviews, researching & evaluating all necessary information such as family members and relationships, financial status and income resources.

• Verifies pertinent eligibility information such as employment, income, residence, property ownership, rent, household expenses, and other banking and financial resources, assists applicants to obtain additional information and resolve discrepancies, and answers applicant questions regarding eligibility Rideshare Driver September 2023-April 2024

Lyft

• Ensured the customer arrived safely and timely to their destination while creating customer satisfaction.

• Provided passengers with assistance entering and exiting vehicles and helped them with any luggage.

• Related to and empathized with a range of people. Administrative Assistant (contract only) July 2023 September -2023 Kiewit Meridiam Partners

• Assist with the preparation of reports, presentations, and briefs.

• Processed all travel expense reports in Excel. Scanned all receipts/combined them in Adobe.

• Reviewed payroll stubs for the subcontractor’s following the Davis-Bacon act.

• Logged all lane closures on I-70 into Lane Aware. Member Services Coordinator (laid off) March 2023-June 2023 Colorado Auto Dealers Association CADA

• Process and ship form orders daily through FedEx. Process an invoice in Net Forum.

• Check-In all incoming mail and packages. Answer phones, greet all visitors.

• Administer the Mastery Exam License test to individuals, used Adobe Pro to submit a signed affidavit.

• Process walk-in bonds. Maintain office, building and kitchen supply orders. Health Care Tech III - Patient Access Representative March 2022-March 2023 University of Colorado Denver l Anschutz Medical Campus

• Managed the front desk with patient registrations, check-ins, refill of Rx & scheduling in EPIC.

• Ensured accurate up-to-date demographic and insurance information. Scanning patient forms.

• Responded to patient inquiries in person & on the phone addressing concerns and resolving issues promptly and professionally. Compliance Specialist

June 2020-February 2022

State of Oregon: Oregon Liquor Control Commission (OLCC)

• Supported 5 Attorneys with all liquor/marijuana violation cases.

• Processed all violation notices, final order by default and cancellations using MS Word/Excel, by certified mail.

• Communicated to the public the laws, rules, policies, and procedures. Took appropriate action for a licensee to be suspended & cancelled.

• Kept track of all violations where money was due through an Excel spreadsheet and Outlook calendar. Hearings Request Specialist November 2018-June 2020 State of Oregon: Consumer & Business Services - Workers Compensation Board

• Efficiently processed between 25-40 workers compensation requests in the WCB Tracking System daily for the Administrative Law Judge.

• Pulled requests through multiple sources the WCB system, fax and mail.

• Communicate and coordinate with the Paralegals and external parties to schedule and facilitate hearings in a timely manner.

• Screen and organize all requests through mail, fax and portal. Activities Assistant March 2018-October 2018

Bonaventure at Keizer Station

• Assisted in planning and implementing activity programs for residents in a senior living community.

• Covered the Reception desk, sorted mail and answered the phone. Created Flyers for Events in MS Word.

• Provided one-on-one support to residents during activities, ensuring their safety and enjoyment.

• Safley transported residents for shopping & doctor’s appointments. Collections Tech June 2017 –December 2017

The American Red Cross

• Performed phlebotomy while collecting whole blood donations. Quality checks on equipment.

• Completed the health history exam through checking blood pressure, hemoglobin, pulse.

• Evaluated the health exam questions/answers.

• Accurately registered new donors in the system and handheld devices. Records Technician I October 2015-May 2016

Colorado Department Environment Public Health & Environment

• Maintained and organized all APEN’s through the electronic records database. ensuring accurate and up-to-date information.

• Collaborated with other departments to provide timely access to records for legal, administrative, and research purposes.

• Adobe Pro to redact personal identifiable information for all CORA requests. Administrative Assistant –– (9-month temp-contract) January 2015 -October 2015 Colorado Department of Health Care Policy & Financing

• Assisted the Information Security Unit with the processing of requests for Medicaid system access. Granted Access wo Medicaid website and revoked access to internal employees.

• Answered phone, email and service desk issued requests for new system access, changes in access, and password changes. Administrative Assistant – (9-month temp-contract) January 2014-October 2014 Colorado Department of Revenue Marijuana Enforcement Division

• Verified applications were completed, signed/dated and had the appropriate documentation. Collected cash payment.

• Explained the rules, policies and procedures to applicants in person.

• Processed background checks on various websites such as, Colorado Bureau Investigation, Dept. of Revenue for taxes, child support.

• Processed fingerprints took pictures for applicant’s badge. Addressed any issues with the correct documentation was not received.

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