Project Manager, IT Project Manager, Change Management

Oluwademilade Opaleke

Baltimore, MD https://www.linkedin.com/in/oluwademilade-opaleke-a86040239/ 443-***-**** *************.*******@*****.***

SUMMARY

A highly dynamic and results-oriented IT project manager with over 6 years of experience leading cross-functional teams through all stages of the Software Development Lifecycle (SDLC). Demonstrates expertise in managing complex software engineering projects utilizing Agile, waterfall, and hybrid methodologies. Possess a proven track record of delivering high-impact projects within scope, on schedule, and under budget, consistently ensuring that technical solutions align with overarching business objectives. Proficient in project planning, risk management, stakeholder communication, and team leadership, ensuring successful project outcomes and effective team collaboration.

WORK EXPERIENCE

ABODE AND BEYOND, LLC Baltimore MD

IT Project Manager Nov 2023 – Present

●Spearhead the management of enterprise-level software development projects, leading teams of 12+ engineers, QA testers, and UX designers using Agile and Scrum methodologies.

●Oversee a large-scale cloud migration project for a global e-commerce company, reducing operational costs by 20% and improving system scalability by 35%.

●Manage cross-functional teams to implement custom CRM solutions for fintech clients, integrating real-time data analytics tools, enhancing customer segmentation, and personalizing marketing campaigns by 40%.

●Utilize tools such as Jira, Confluence, and Microsoft Project to manage schedules, track progress, and report metrics.

●Conduct detailed risk assessments and establish risk mitigation strategies, resulting in a 95% project completion rate with no major delays.

●Coordinate end-to-end system testing after hardware troubleshooting to ensure proper integration with software and network systems, verifying that the overall IT infrastructure was functioning as expected.

●Lead Salesforce CRM implementations, including Sales Cloud, Service Cloud, and Marketing Cloud.

●Manage workflows, automation, and UI customizations using declarative tools (e.g., Process Builder, Flow, Validation Rules).

●Collaborate with business stakeholders to define Salesforce roadmap, prioritize feature enhancements, and ensure alignment with organizational objectives.

●Lead ServiceNow ITSM (IT Service Management) implementations, overseeing Incident, Problem, Change, and Asset Management modules.

●Oversee and collaborate with the internal team to manage asset-related activities, including preparing cost estimates, cataloging inventory, and conducting assessments of defective hardware to determine appropriate corrective actions, as needed

●Lead Root Cause Analysis (RCA) sessions using Fishbone Diagrams (Ishikawa) and the 5 Whys methodology to identify underlying hardware issues, whether related to component failures, configuration errors, or environmental factors.

●Develop key performance indicators (KPIs) and dashboards within ServiceNow to track SLA compliance, IT service performance, and incident resolution efficiency.

●Implement inventory tracking protocols to ensure accurate monitoring of both hardware and software assets using ERP systems like SAP or Oracle, streamlining the troubleshooting process by ensuring quick access to spare parts and licenses.

●Oversee asset lifecycle management, using RFID tracking or barcode scanning systems to ensure that defective hardware was logged, tracked, and replaced promptly, minimizing downtime during troubleshooting efforts.

●Ensure all troubleshooting processes adhered to regulatory standards like ISO 27001 for information security and RoHS for hardware, maintaining compliance across the board.

●Mentor team members on best practices for SDLC, cybersecurity standards (ISO 27001, NIST), and QA processes.

●Implement workflow automation and process optimizations in Salesforce using declarative tools such as Flow, Process Builder, and Apex triggers.

●Coordinate with software vendors to troubleshoot licensing issues or perform software patches and updates in alignment with hardware repairs.

●Oversee ServiceNow integrations with enterprise applications such as Active Directory, AWS, Azure, and monitoring tools using REST/SOAP APIs.

●Schedule and document senior reviews, conduct quality control of data, and oversee editing processes to ensure high-quality deliverables.

●Enforce safety protocols during hardware repair and troubleshooting activities to mitigate risks such as electrical hazards, adhering to Occupational Safety and Health Administration (OSHA) guidelines.

Tools Utilized: MS Project, MS Excel, SharePoint, Salesforce, ServiceNow,

TRX Systems, Inc Greenbelt MD

Technical Project Manager May 2023 – Oct 2023

●Facilitated seamless collaboration among cross-functional team members, fostering synergy and maximizing productivity.

●Led cross-functional teams in implementing AI-powered solutions, reducing manual data processing by 30% and improving decision-making efficiency.

●Conducted user acceptance testing (UAT) to ensure deliverables met functional and security requirements.

●Managed SQL database migration from on-premises to Amazon RDS and Microsoft Azure SQL, reducing operational costs by 20%.

●Facilitated change management using due process management of logging and collaborating with SMEs to determine the necessary modifications and adjustments to be made regarding our client’s change proposal.

●Created Engineering Change Requests (ECR) and collaborated with SMEs to get approval of proposed changes which led to successful completion of our project based on client’s new Engineering Change Proposal (ECP).

●Collaborated with federal and contractor cybersecurity engineering and operations teams to ensure timely completion of projects within scope and budget.

●Utilized IUID (Item Unique Identification) for logging and tracking parts and components necessary for electronic device assembly.

●Led efforts to implement and maintain compliance with NIST 800-171 requirements, ensuring proper protection of Controlled Unclassified Information (CUI).

●Managed the documentation of technical procedures such as Counterfeit Prevention Plans, Parts Management Plan, Disposition of Obsolescence Parts and Travel plans for staff members required per the project’s request.

●Managed and maintained weekly logs of repair orders and utilized a Return Merchandise Authorization (RMA) form to track the team member’s progress to ensure quality control of clients’ requirements and specifications.

●Supported Subcontracting manufacturing office ACDi (Federick MD) with facilitating multi-functional syncs on a weekly basis to ensure project success within scope, budget and timeline.

●Oversaw integration of Salesforce with third-party applications such as ERP systems, marketing automation platforms, and cloud-based IT solutions using APIs and middleware like MuleSoft.

●Planned and orchestrated the development of various technical documentation, including a counterfeit prevention program, demilitarization and disposition methods documents, and a risk assessment plan.

●Led the development of a step-by-step fault isolation process for hardware and software, enabling quick identification and resolution of issues through systematic testing and isolation techniques.

●Managed meticulous documentation of inspection processes, encompassing troubleshooting procedures, requisition forms, and quality assurance documents.

●Used ITIL (Information Technology Infrastructure Library) framework to log incidents, ensuring that all hardware issues are tracked systematically for timely resolution.

●Facilitated effective collaboration between internal and external stakeholders, including members of the US Army and defense engineering companies' representatives.

●Collaborated closely with operations and quality assurance coordinators to drive process improvement initiatives.

●Monitored and documented storage of Electro-Static Discharge parts and components at subcontracting manufacturing facility, American Computer Development Incorporated (ACDi) Federick MD.

●Provided regular status updates to direct supervisors, including the program manager and VP of Product Management.

●Directed the implementation of an AI data pipeline using Apache Kafka and Apache Spark, streamlining data flow and reducing latency in real-time decision systems by 40%.

●Oversaw the development of AI models in a DevOps environment using Jenkins and Docker, facilitating continuous integration and deployment (CI/CD) for machine learning projects.

●Led the implementation of database backup strategies using Amazon S3 and Azure Backup, ensuring data redundancy and disaster recovery across enterprise-level systems.

●Prepared comprehensive travel itineraries for engineers attending seminars and providing training for military technicians (94F) at various military bases.

●Managed the integration of inventory management systems with troubleshooting workflows, ensuring that all software licenses and hardware components were tracked, cataloged, and maintained for continuous project success.

●Led ServiceNow Governance, Risk, and Compliance (GRC) implementations, ensuring IT policies and risk mitigation strategies align with industry standards.

●Participated in walk tests for the DAPS (Dismounted Assured Positioning and Time System) device, coordinating efforts among software engineers, electrical engineers, mechanical engineers, and radio frequency engineers.

●Utilized SharePoint as a central collaboration tool to facilitate seamless communication and information sharing among internal project team members and external stakeholders.

●Maintained a well-organized repository of project documentation, ensuring compliance with audit and ATO renewal requirements.

Tools Utilized: MS Project, JIRA, MS Excel, Power Bi, MS Outlook, Power BI, Tableau, SharePoint, PIEE (Procurement Integrated Enterprise Environment).

Greene Resources Raleigh, NC

IT Project Manager Oct 2022 – May 2023

●Managed non-technical aspects of health preference projects for pharmaceutical clients, ensuring alignment with business objectives and client requirements.

●Identified changes in project plans and scope, proposing and implementing effective solutions for managing these changes.

● Created and managed project timelines, establishing key milestones, deliverables, and dependencies.

●Created and maintained project budgets, ensuring efficient allocation of resources.

●Developed and enforced Salesforce data governance policies, ensuring data integrity, security, and compliance with regulatory requirements like GDPR and HIPAA.

●Managed Salesforce user training and adoption strategies, creating documentation, training sessions, and support processes to enhance user experience and engagement.

●Assisted in proposal development and bidding, including staffing, timelines, budgeting, developing work breakdown structures, and identifying subcontractors as needed.

●Developed and refined tools and approaches for project management, continuously improving processes and methodologies.

●Developed and maintained strong working relationships with various stakeholders, including editorial and graphic design leads, the quality office, the legal and procurement office, the proposal office, technical research staff, executive leadership, and clients.

●Liaised with third-party vendors and clinical sites for outsourced work, ensuring seamless collaboration and efficient contract execution.

●Obtained quotes, executed contracts, and managed ongoing communications with external partners to maintain project efficiency.

●Continuously refined project management methodologies to enhance efficiency, accountability, and communication across teams.

Tools Utilized: MS Excel, JIRA, Trello, MS PowerPoint, MS Outlook, SharePoint

Larsen and Tuorbo Infotech - LTI Tampa, FL

Project Coordinator Sep 2021 – Oct 2022

●Led the development and implementation of multiple web and mobile applications for diverse industry clients, including healthcare, logistics, and financial services.

●Managed a high-visibility cybersecurity project to upgrade the company's network infrastructure, reducing security vulnerabilities by 50% and achieving full compliance with industry regulations.

●Collaborated closely with software engineers, business analysts, and product managers to ensure seamless project execution and alignment with business goals.

●Implemented a hybrid Agile-Waterfall approach to manage large-scale enterprise software rollouts, balancing the need for flexibility with the stability required for milestone-driven projects.

●Oversaw resource allocation and budget management, optimizing team performance while keeping projects within a 10% variance from the budget.

●Conducted thorough reviews of project scope and technical requirements documentation.

●Planned and scoped audits, gathered information, and conducted interviews.

●Prepared audit reports and followed up on corrective actions.

LEADERSHIP EXPERIENCE

Kwara State North Association of America (KSANG) Columbia, MD

Youth Coordinator II May 2020 – Present

●Collaborated with community partners to secure funding and resources for IT volunteer projects.

●Recruited, trained, and supervised IT volunteers to provide technical support for community events.

●Collaborated with community partners to secure funding and resources for IT volunteer projects.

Helping Up Mission Baltimore, MD

Volunteer Lead Nov 2019 – March 2020

●Coordinated two events with team members regarding food rescue charities at local businesses, generating 50 tons of vegetables and fruits to donate to 500+ homeless shelters across the Baltimore area.

●Developed and executed IT training program for volunteers at homeless shelters.

●Implemented and maintained IT infrastructure for community health clinic utilizing volunteers with IT backgrounds.

EDUCATION

University of Maryland College Park, MD

BSc in Information Science Graduation Date: May 2021

● Organizations/Awards: Dean’s List, marketing committee of African Student Association, Club Soccer team member.

Minor in Law and Society

Community College of Baltimore County Essex, MD

AA in General Studies Graduation Date: June 2017

● Organizations/Awards: Honors Program, Phi- Teta-Kappa (PTK), Dean’s List, Representative of Student Government Association.

SKILLS & CERTIFICATIONS

PMI (PROJECT MANANGEMENT INSTITUTE): Certified Project Management Professional (PMP)

Project Management Tools: Jira Trello Asana Microsoft Project Monday.com ITIL Certification Foundation ServiceNow Salesforce

Methodologies: Agile Scrum Waterfall Kanban Lean Hybrid methodologies

Software Engineering Tools: Git AWS Azure Terraform

Other Skills: Power Bi VS Code RMA Microsoft Office Outlook SharePoint Confluence Tableau Microsoft Excel Smartsheet PIEE (IUID)

Programming Languages: Java Python SQL JavaScript HTML CSS JSON Java Bootstrap Linux

Certifications: AWS Certified Cloud Practitioner Project Management Professional (PMP) AWS Certified

Solutions Architect Associate Oracle Certified Foundations Associate Google Project Management

Contact this candidate