Data Analyst Analysis
Resume:
Anjusha Pavithran
Data Analyst
Bowmanville,ON
************@*****.***
Professional Summary
Detail-oriented Data Analyst skilled in data wrangling, statistical analysis, and visualization. Proficient in Python, SQL, Tableau and IBM Cognos Analytics with a passion for identifying trends that drive business decisions.
Key Projects
Emerging Skills Trend Analysis for IT Consultants
August 2024
Technologies: Python, Pandas, IBM Cognos Analytics, BeautifulSoup
● Collected and analyzed data from 200+ job postings to identify emerging programming languages and database technologies.
● Built an interactive dashboard to visualize skill demand trends, providing actionable insights for the firm's hiring strategy.
● Results led to a revised training program, targeting the top skills identified as most in-demand by employers.
E-commerce Sales Data Analysis
September 2024
Technologies: Python, Excel, Tableau
● Cleaned and analyzed 100,000+ sales data points to uncover customer purchasing patterns and seasonal trends.
● Developed customer segments and provided recommendations that optimized inventory management, leading to a 15% increase in sales the following quarter.
● Created an interactive Tableau dashboard to visualize sales performance and trends.
SKILLS
Data Visualization
(Tableau, Cognos)
Performance
Optimization
Data Analysis and
Management
SQL,MySql,Redshift
Data Verification and
Processing
Compliance
Adherence
Communication &
Collaboration
Market Research &
Competitive Analysis
Attention to Detail
Analytical Thinking
Time Management
Adaptability
Ms Office tools
Merchant Onboarding Analyst - Concentrix
Client: American Express
2021-2022
Processed and analyzed new account setups and terminal enablement requests with varying levels of complexity, ensuring accurate and timely service delivery.
Managed incoming customer documents via post and email, performing data capture for merchant transactions to maintain up-to-date records.
Verified data and processed new applications promptly, following up on missing information to optimize turnaround times for account setups and terminal enablements.
Coordinated with stakeholders through outbound calls and emails to ensure efficient resolution of merchant cases.
Collaborated with partner banks and terminal deployment vendors to ensure timely action on service requests.
Maintained a daily inventory of cases, tracking and resolving each to closure to effectively service merchants and reduce cycle time. Consistently met performance metrics, including quality, efficiency, occupancy, case time resolution, compliance, attendance, and schedule adherence.
Adhered to internal policies to ensure compliance with legal parameters and company procedures.
Customer Support Specialist- Prudential Life Insurance 2018-2020
Customer Inquiry Management: Handled a high volume of customer inquiries via phone, email, and chat, providing accurate information on life insurance policies, claims, and account management.
Issue Resolution: Conducted thorough investigations into customer complaints and escalations, collaborating with internal departments to ensure timely and satisfactory resolutions.
Process Improvement: Analyzed customer feedback to identify trends and root causes of service issues, recommending and implementing process enhancements to improve customer satisfaction.
Compliance Adherence: Ensured all customer interactions complied with company policies and regulatory requirements, maintaining confidentiality and data protection standards.
Documentation and Reporting: Maintained detailed records of customer interactions and transactions, generating reports to inform management of recurring issues and areas for improvement. Training and Mentorship: Assisted in training new team members on customer service protocols and company procedures, fostering a collaborative and knowledgeable team environment.
Customer Support - AT&T
2014-2015
Customer Interaction: Managed a high volume of inbound and outbound calls, emails, and chat interactions, addressing customer inquiries and providing information about AT&T products and services.
Issue Resolution: Resolved customer complaints and technical issues efficiently, ensuring customer satisfaction and adherence to company policies.
Product Knowledge: Maintained up-to-date knowledge of AT&T's offerings, enabling effective communication of features, benefits, and promotions to customers.
Sales Support: Assisted customers with product selection and service upgrades, contributing to sales targets and customer retention initiatives.
Documentation: Accurately documented customer interactions and transactions in the company's CRM system, ensuring data integrity and facilitating follow-up actions.
Performance Metrics: Consistently met or exceeded key performance indicators, including call handling time, customer satisfaction scores, and first-call resolution rates. Team Collaboration: Collaborated with team members and other departments to resolve complex issues and improve overall service quality.
Diya Systems pvt. Ltd-Technical support
2011-2012
Technical Expertise: Utilized knowledge of databases (MySQL, MSSQL), and content management systems (WordPress, Joomla) to assist customers with website-related concerns.
Process Adherence: Followed established protocols to escalate complex issues to higher-level support teams when necessary, ensuring efficient problem resolution.
Performance Metrics: Consistently met performance goals set by supervisors and managers, including quality, efficiency, and customer satisfaction targets.
Continuous Learning: Stayed updated with the latest developments in web hosting technologies and best practices to provide accurate and relevant support to customers.
Issue Resolution: Diagnosed and resolved a variety of technical and non-technical issues, ensuring timely and effective solutions to enhance customer satisfaction
EDUCATION
Avinashilingam University, India
Bachelor’s Degree in Civil Engineering
PROJECTS
IBM Capstone project
CERTIFICATION
IBM Data analyst specialization
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