Social Media Product Manager

Cheryl Polevoy

Plainview, NY ***** • 516-***-**** • ************@*****.***

SUMMARY

Highly motivated professional with extensive experience in the retail industry. Track record of driving increased sales, improving customer experience, and elevating company profile with target market. Effectively work with vendors, personnel, and customers, including handling customer service issues. Enthusiastic and self-motivated.

WORK EXPERIENCE

Sam Ash Music, 1981-2024

Print Music Buyer and Product Manager, 2010-July 2024 (Corporate Headquarters, Hicksville, NY)

·Responsible for entire music book library and music related gifts for 45 stores and company website.

·Implemented ordering procedures resulting in higher sales and turn.

·Managed inventory, sales forecasting, and budgeting.

·Negotiated all vendor terms, including discounts, rebates, and freight; fostered and maintained vendor relationships to further optimal profits and operation.

·Scouted and qualified new vendor products for schools, musicians, and students.

·Analyzed sales data and pricing for all products.

·Drafted purchase orders to ensure proper levels of thousands of items.

·Oversaw purchasing staff associates.

·Fulfilled print music requirements for teachers and schools for music programs across the country.

Purchasing Agent for Print Music and Music Related Gifts, 1990-2010 (Corporate Headquarters, Hicksville, NY)

·Responded to inquiries from sales personnel at 45 stores, including customer requests and maintaining company-wide customer special orders for individuals and schools.

·Supervised general office operations.

·Acted as liaison between sales staff/store management and buyer/product managers.

·Managed vendor ordering process to maintain required inventory levels at stores.

·Member of new-store opening team responsible for setting up print music departments, training new personnel in print music and computer sales, and overseeing grand openings.

Assistant Manager, 1981-1990 (Sam Ash Music Store, Forest Hills, NY)

·Oversaw day-to-day operations of Forest Hills store.

·Supervised department heads for merchandising, inventory, sales, and customer relations.

·Personally addressed customer issues and concerns with resolutions that maintained customer loyalty and satisfaction.

·Trained and on-boarded new employees, handled scheduling, and oversaw in-store employment matters.

·Maintained and improved product merchandising throughout store.

·Reconciled daily receipts.

SPECIAL SKILLS AND EXPERTISE

·Computer proficient, including Excel, Word, Internet research, and social media platforms.

·Professional, diplomatic, and personable demeanor; adept problem solving and customer services skills.

EDUCATION

Queens College of the City of New York

Bachelor of Arts

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