Customer Service Team Members

LS

LUISA SANTIAGO

**********@*****.*** 856-***-**** Woodbury, NJ 37190

Enhanced team productivity by implementing efficient project management strategies and setting goals. Mentioned associates resulting in accelerated professional growth and higher performance levels. Managed multiple projects ensuring timely completion and client satisfaction. Developed strong rapport with clients leading to increase trust and repeat business opportunities.resolved complex problems by employing critical thinking skills and collaboration with team members,for effective solutions. Proficiency in programming languages software applications, data analysis tools or management software amp.

Customer service excellence

[Product or Service] support

Payment processing

Quality Assurance

Microsoft Office expertise

Adaptive team player

Problem-solving abilities

Call Center Operations

Courteous demeanor

Business development understanding

Retail sales customer service

Customer relations

High-energy attitude

Store maintenance

Sales expertise

HRBLOCK Woodbury, NJ

Associate Team Leader

01/2021 - 04/2023

Provided guidance and support to team members on daily tasks. Developed and implemented strategies to improve team productivity. Monitored performance of individual team members and provided feedback.

Identified training needs for the team and arranged appropriate sessions. Developed weekly, monthly, quarterly reports on team performance. Assisted in resolving customer issues, complaints, or queries promptly. Created processes to ensure efficient workflow within the department. Ensured compliance with company policies and procedures by all staff members.

Assigned tasks to individual team members based on their strengths and abilities.

Collaborated with other departments to coordinate activities related to projects.

Implemented changes in processes or systems as required for improving efficiency.

Interacted regularly with customers via phone or email regarding product information.

Analyzed data from customer surveys and feedback forms to identify areas of improvement.

Handled escalated customer service inquiries from other departments when necessary.

Summary

Skills

Experience

Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Fostered positive employee relationships through communication, training and development coaching.

Assigned projects and distributed tasks to team members as per area of expertise.

Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Summit Retail Solutions Ohio, OH

Actress Brand Ambassador

09/2019 - 10/2021

Promoted positive company image through superior customer service experiences.

Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales. Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.

Organized and carried out promotional events, set up and tore down event sites and interacted with customers.

Promoted products using social media outlets Facebook and Instagram. Took high-quality photographs of products to support social media campaigns.

Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.

Reinforced branding initiatives by coordinating presentations and creating marketing campaigns to maximize outreach.

Increased sales [Number]% through training and professional presentations.

Learned lines quickly and accurately for auditions and performances. Developed characters through research, improvisation, and practice with the director.

Attended rehearsals to hone skills in preparation for performance. Memorized blocking movements to ensure accuracy on stage. Received positive feedback from audiences regarding performances. Provided quality entertainment that was enjoyed by viewers. Maintained focus on performance throughout duration of show. HR Block Woodbury, NJ

CSP Receptionist

01/2019 - 02/2020

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers regarding needs and addressed concerns. Maximized customer satisfaction by handling customer email and telephone interactions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Answered [Number]+ inbound calls per day and directed to individuals or departments.

Upheld privacy and security requirements established by [Type] regulatory agencies.

Greeted visitors and provided them with assistance. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Scheduled appointments for clients, customers, and other visitors. Maintained a neat reception area by organizing materials and tidying up furniture.

Verified visitors' identification cards before allowing access to the building. Performed data entry tasks into various computer systems accurately and promptly.

Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Woodbury meadows Woodbury, NJ

Dietary Aide

04/2018 - 12/2019

Stocked supplies in dining areas as needed.

Assisted with preparation of snacks and other light meals. Delivered meals to residents and patients in their rooms when requested. Prepared and served meals according to dietary guidelines. Cleaned and sanitized kitchen equipment and surfaces. Ensured that all food was prepared according to established health standards.

Monitored expiration dates on products and disposed of any spoiled or expired foods.

New Point Behavioral Healthcare

Woodbury, NJ

Medical Records Receptionist

02/2014 - 09/2015

Greeted and welcomed patients in person or on the telephone; answered inquiries and provided information.

Scheduled patient appointments, verified insurance coverage, collected co-pays, and completed all necessary paperwork.

Verified patient information by interviewing patient; recorded medical history, vital statistics, and other pertinent data into electronic medical records system.

Maintained accurate medical records by filing documents in designated areas according to established procedures.

Reviewed existing records for completeness and accuracy of data; updated as needed with current information from physicians' offices. Retrieved patient charts upon request from physician's offices or other authorized personnel.

Scanned paper documents into an electronic health record system; maintained digital files securely in accordance with HIPAA regulations. Performed clerical duties such as photocopying, faxing, mailing, and filing documents as requested.

Processed requests for release of confidential medical information in accordance with HIPAA guidelines.

Ensured that all required forms were completed correctly prior to submission of claims to insurance companies.

Monitored incoming mail for new orders and requests for information regarding patient accounts.

Prepared reports summarizing statistical data related to patients' medical records.

Utilized organizational skills to maintain orderly filing systems both electronically and manually.

Universe workplace solutions New

Bedford, NJ

Translated documents from English to Spanish and vice versa for various clients.

Translator and Interpreter

12/2013 - 12/2013

Interpreted conversations between Spanish-speaking clients and English- speaking staff members.

Provided written translations of legal, medical, and technical documents. Assisted with the development of language training programs for staff members who needed to learn a foreign language for business purposes. Reviewed audio recordings or video files requiring translation services. Researched cultural differences related to language usage in order to provide accurate translations.

Proofread translated documents before submitting them to the client for review.

Communicated regularly with clients regarding changes or updates needed in translated materials.

Performed quality assurance checks on completed translations prior to delivery to customers.

Translated client documents between languages.

Delivered translation services to clients.

Translated important departmental materials.

Elaborated on concepts and ideas expressed between languages. Generated video subtitles and developed translations in target language. Worked with clients to establish translation requirements and scope. Board Of Elections Toms River, NJ

Poll Clerk

05/2007 - 09/2009

Provided guidance to individuals on the voting process. Assisted in setting up the polling station prior to opening. Greeted voters and verified identification documents. Verified voter registration and issued ballots.

Explained instructions for completing ballot forms accurately. Monitored election activities at assigned polling stations. Educated voters on proper completion of provisional ballots. Maintained order within the polling area during voting hours. Collected completed ballots from voters and placed them in secure boxes. Submitted all relevant paperwork to appropriate election officials. Complied with all applicable laws related to conducting elections. Assisted disabled or elderly voters in casting their ballot. Provided customer service support to answer questions about voting procedures.

Red Bank Veterinary hospital Red Bank,

NJ

Housekeeping Aide

10/2003 - 12/2005

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Demonstrated leadership by making improvements to work processes and helping to train others.

Identified needs of customers promptly and efficiently. Recognized by management for providing exceptional customer service. Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.

Swept, mopped and vacuumed floors.

Dusted furniture, fixtures and other surfaces.

Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.

Replenished bathroom amenities such as soap, shampoo and conditioner. Removed trash from all guest rooms on a daily basis. Transported soiled linens from guest rooms to laundry area for cleaning. Inspected all guestrooms for safety hazards or maintenance needs. Replenished consumable items such as coffee packets in the lobby area. Assisted guests with any special requests related to housekeeping services. Maintained an inventory of all cleaning supplies used in the housekeeping department.

Reported maintenance issues to the supervisor immediately. Followed specific cleaning instructions provided by supervisors. Checked all assigned areas thoroughly for cleanliness prior to leaving them.

Ensured that all equipment was in proper working order before use. Restocked room amenities when necessary such as tissues, paper cups. Kept work areas neat and organized at all times while adhering to safety regulations.

Complied with safety rules set forth by management during daily operations.

Planned parenthood family planning

Lakewood, NJ

Receptionist

02/2001 - 01/2002

Greeted visitors and provided them with assistance. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Scheduled appointments for clients, customers, and other visitors. Maintained a neat reception area by organizing materials and tidying up furniture.

Performed data entry tasks into various computer systems accurately and promptly.

Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance. Monitored security cameras in the lobby area to ensure safety of employees and guests.

Updated daily log book with information about visitors entering the premises.

Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.

Assisted with special projects assigned by management when required. Prepared welcome packages for new hires containing relevant paperwork and other important details.

Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Maintained an organized filing system of confidential client information in accordance with company policy.

Provided excellent customer service at all times while interacting with both internal and external customers.

Universe workplace solution 2884 Road

Menlo Park, CA

Bilingual Translator

Provided translation services for a variety of documents, including legal and medical texts, from English to Spanish and vice versa. Prepared accurate translations of verbal and written communications in both languages.

Interpreted during business negotiations and meetings between clients who spoke different languages.

Reviewed translated materials for accuracy and completeness. Edited existing translations to ensure the highest quality standards were met.

Proofread documents in both English and Spanish to ensure accuracy of translations.

Worked closely with clients to understand their needs when translating documents or interpreting conversations.

Adlai Stevenson High School Sterling Heights, NY High School Diploma

06/1986

Education and Training

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