Business Operations Public Relations

Jennifer Mills

Professional Summary

Resourceful Professional offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hard working mentality to maintain quality of services and products. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Loving Elderly Care - Owner/Operator

Americus, GA

05/2018 - 11/2024

●Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

●Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

●Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

●Offers support for client mental and emotional needs to enhance physical outcomes and overall happiness.

●Maintained a clean, safe and well-organized patient environment.

●Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

●Assisted patients with handling daily chores and errands by transportation to appointments, cleaning personal spaces and purchasing supplies.

●Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

●Responded to employee questions and requests for information in a timely and knowledgeable fashion.

●Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.

●Updated employee files with new details such as changes in address or salary levels.

●Maintained accurate, current and compliant financial records by monitoring and addressing variances.

●Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Murphy's Express - Assistant Manager

Americus, GA

02/2017 - 01/2019

●Established and optimized schedules to keep coverage and service in line with forecasted demands.

●Supported staff development and goal attainment by focusing on skill development and job satisfaction.

●Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

●Monitored employee performance and developed improvement plans.

●Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

●Trained team members in successful strategies to meet operational and sales targets.

●Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

●Mentored new sales associates to contribute to the store's positive culture.

●Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

●Created work schedules according to sales volume and number of employees.

●Managed vendor selection and relations to guarantee best pricing and on-time deliveries.

Citi Trends - Assistant Manager

Americus, GA

07/2016 - 03/2017

●Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.

●Managed all aspects of store operations, including organization, maintenance and purchasing functions.

●Trained new employees on proper protocols and customer service standards.

●Established and optimized schedules to keep coverage and service in line with forecasted demands.

●Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

●Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

●Submitted orders for new inventory.

●Kept orderly and accurate accounting records by monitoring sales documentation.

●Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

●Optimized store displays and appearance via strategic merchandising.

●Drafted invoices for completed work.

●Trained team members in successful strategies to meet operational and sales targets.

US Army - Unit Supply Sergeant

Fort Stewart, GA

11/2005 - 12/2009

●Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

●Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

●Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

●Reviewed order slips, picked products and staged merchandise to be shipped.

●Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.

●Alternated goods in inventory by observing a first-in/first-out approach to keep shelves organized and properly stocked.

Us Navy - Operations Specialist

Norfolk, VA

10/2001 - 11/2005

●Navigation maintains Combat Information Center (CIC)/Combat Direction Center (CDC) displays and provides strategic plotting for warfare areas, weapons control and navigation; operates surveillance radars, identification equipment, communications ...

●Tracked and analyzed reports to determine needed improvements.

●Generated reports of findings to help management with making key decisions.

●Assisted various departments with change by communicating new improvement plans and expectations.

●Assisted with tactical planning by compiling and evaluating important operations and intelligence data.

●Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.

●Set up special stations to effectively relay information during periods of unavailable or compromised infrastructure.

●Produced detailed and knowledgeable technical reports on command and field activities.

●Conveyed communication between military personnel at home and war zone bases.

***************@*****.***

H: 229-***-****

Cordele, GA 31015

Skills

●Business administration

●Business planning

●Process optimization

●Office administration

●Human resource laws

●Scheduling

●Experience with Zoom

●Remote skills

●Advanced MS Office Suite Knowledge

●Quality assurance

●Policy and procedure modification

●Documentation and reporting

●Month-end closing procedures

●Audit Procedures

●Billing Systems and Software

●Billing

●Sales expertise

●Complaint resolution

●Credit card processing

●Report preparation

●Inbound and Outbound Calling

●Good listening skills

Education

High School Diploma

South Georgia Technical College

Cordele, GA

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