Customer Service Quality Control
Resume:
Kayla Robles
Bronx, NY *****
**************@*****.***
Professional Summary
Motivated team player who will use problem solving skills and quality control experience to improve customer service, satisfaction and loyalty.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Live-in Nanny
Home Instead-Allentown, PA
October 2013 to Present
Since the age of 13, I have been caring for infants, children, and toddlers. My sister has two children, and at that age, I was responsible for bathing, changing, feeding, dressing, and administering medication to my nephew, in addition to assisting my mother. Now at 23 years old, I continue to utilize those skills and experiences as I care for my 53-year-old mother, my 2-year-old niece, and my 10-year-old nephew. Wal-Mart Associate
Walmart-New Jersey
November 2024 to March 2025
Greet customers and provide assistance with their shopping needs. Answer customer questions about products, store policies, and services. Resolve customer complaints and issues in a timely and professional manner. Assist customers in finding items and provide product information. Process customer payments and refunds.
Store Operations:
Maintain a clean and organized sales floor, including restocking shelves and arranging displays. Assist with inventory management, including receiving and stocking merchandise. Ensure products are properly displayed and that the store meets merchandising standards. Assist with store opening and closing procedures.
Perform routine inventory counts and submit reports. Sales and Promotions:
Understand and promote current sales, promotions, and loyalty programs. Identify customer needs and suggest appropriate products or services. Assist in achieving sales targets and meeting store goals. Crew member
Chipotle Mexican Grill-NY
August 2024 to December 2024
• preparing food according to recipes, maintaining food safety standards, providing excellent customer service, assembling orders quickly and accurately, cleaning workstations, and ensuring a positive guest experience
• Chopping vegetables, grilling meats, marinating ingredients
• Following recipes and maintaining portion control
• Cooking rice, beans, and other staple ingredients
• Taking orders and interacting with customers in a friendly manner
• Addressing customer concerns and ensuring satisfaction
• Maintaining a clean kitchen and dining area
• Washing dishes and utensils
• Properly storing food items
Security Guard
Allied Universal-Allentown, PA
June 2024 to July 2024
• Managed check in and check out processes for distribution trucks to maintain quality control
• Scanned truck tags to record logistic information
• Prepared and maintained logistic and distributor paperwork Packaging Technician
Thermo Fisher Scientific-Allentown, PA
February 2024 to May 2024
• Hand labeled medication
• Verified product and packaging
• Maintained proper use of PPE
Line Associate
Sharp Packaging Solutions-Breinigsville, PA
June 2023 to November 2023
• Verifies medical products
• Packaged and loaded products for distribution
Package Handler
FedEx-Allentown, PA
October 2022 to April 2023
• Loaded and unloaded packages from up to five delivery vehicles each day
• Maintained detailed notes of damaged products during the sorting and inspection process QC Operator
Ingram Content Group-Allentown, PA
February 2022 to August 2022
• Monitored operation output and associated production standards
• Accepted and rejected product samples after full quality inspection
• Removed and documented all rejected product samples
• Packaged product samples for shipping
Picker/Packer
QVC Warehouse-Allentown, PA
September 2021 to December 2021
• Organized and maintained order sheets
• Utilized RF scanners to select and record product from inventory
• Prepared and packaged items for shipping
Dispatcher
Ladybug logistics-Allentown, PA
September 2019 to June 2021
• Scheduling of waste and scrap removal with cooperate commodity manager on a weekly basis
• Over saw loading procedures to ensure trailers are loaded in a timely manner
• On call 24/7 for all driver issues
Customer Service Representative
Walmart-Allentown, PA
February 2018 to July 2018
• Addressed any and all customer complaints and concerns
• Collected pertinent information to resolve consumer issues and maintain quality control Hostess
Chuck E. Cheese-Allentown, PA
October 2017 to February 2018
• Greeted costumers
• Took orders
• Schedule birthday parties
• Maintained a clean wording environment before and after closing Education
High school diploma
William Allen High School - Allentown, PA
September 2017 to June 2021
Skills
• Childcare (5 years)
• Warehouse Experience
• Computer Skills
• Transportation Management
• Cash Handling
• Experience with Children (10+ years)
• Order Picking
• Microsoft Powerpoint
• Organizational Skills
• Quality Inspection
• Cashiering
• RF Scanner
• Merchandising
• Store Management Experience
• Inventory control
• Quality Assurance
• English
• Order Picker
• Microsoft Excel
• Pharmacy technician experience
• Materials handling
• Retail Sales
• Leadership
• Quality Control
• Inventory Control
• Packaging
• Cleaning Experience
• Microsoft Word
• Order fulfillment
• Load & Unload
• Nursing (1 year)
• Communication Skills
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