Software Testing Support Specialist

Bhagya Puttheti

Phone: 571-***-****

Email: **************@*****.***

OBJECTIVE

To seek a Software Quality Tester position and work as a part of a successful team that utilizes my skills in innovating and implementing new ideas.

Summary

I have Five years of experience as a Software Tester, analyzing the requirements, developing test plans, and Software testing

I have one and half years of experience in Payroll processing System developing test plans, and Software testing

I have two years of experience in Department of Transportation (DOT) Order Management System developing test plans, and Software testing

I have two years of experience as a Healthcare Customer Support Specialist

Experience in Health Care Insurance understanding client needs and delivering effective solutions to problems.

Knowledge of Microsoft SQL Server 2008 R2.

Strong Analytical and problem-solving skills with an understanding of system development techniques and tools.

Efficient and skillful in professional documentation.

Highly motivated and quick learner and eager to learn new things.

Always willing for innovation to the new things that can improve the existing technology.

Good Knowledge of Software development lifecycle (SDLC)

Excellent team player, positive thinker, deadline deadline-flexible personality. Strong communication skills and work ethic.

TECHNICAL SKILLS

Testing Tool : ALM Bug Tracking System, JIRA

Testing : Software Testing Life Cycle

Operating Systems : WINDOWS 10/7/2003/2000/XP/NT

Scripting Languages : SQL

Database : Oracle 19C, SQL Server 2008 R2

Reporting Tool : Splash BI (Business Intelligence)

Microsoft Office Tools : Microsoft Word, Excel, PowerPoint, Visio

Ticket Tools: : Remedy, Service Now

Paycom ART application : ART – Automation tool

Professional Experience:

Paycom

Quality Assurances Analyst Sep 2023 – Feb 2025

Paycom, is an American online Payroll System and Human resource software provider based in Oklahoma City, Oklahoma with offices throughout the United States.

Available in the U.S., Mexico, Canada, the United Kingdom, and Ireland, Beti employees do their payroll on any device.

Paycom’s self-service tools allow employees to effortlessly onboard, train, enroll in benefits, verify payroll, and track their development anytime, anywhere without HR’s direct involvement. Best of all, this data flows seamlessly across Paycom’s entire system, simplifying employees’ HR experience through just one login. In turn, this translates to lower compliance risk, strategies backed by real-time data, and, ultimately, a more engaged and confident workforce.

Paycom’s HR and payroll software, employees are empowered to take ownership of their payroll. After all, with our single software, they also can manage their timecards, benefits, expenses, vacation requests … basically, every important HR task that makes up payroll.

Each pay period, Paycom automatically starts payroll without manual data entry. When employees submit expenses, for example, our software automatically notifies managers and even auto-approves submissions based on criteria you set. Then it guides your workforce to fix any issues before payroll submission. Instead of waiting for employees to tell you their check is wrong, they’ll ensure it’s right.

Worked on Expense Management software exists in a truly single software, it automatically connects with our other tools.

After an employee upload or snaps a photo of a receipt, Paycom auto-populates the necessary fields. From there, our tech notifies managers or auto-approves expenses based on the criteria you set.

Worked on time and attendance software helps accurately record when and where employees work. It helps track attendance, manage overtime and generate detailed reports, as well as prevent time-related payroll errors.

Paycom Handles different modules such as Payrolls, Security Logins, User Management and Position Management, Advance Filters and Benefits, Employee Management, Time Labor Management, Permission Profile, etc.

Functionality testing on different modules such as the Security Logins and Paycom dashboard services and Advance Filters to make employee changes and advance filter setup menu, permission profile, and user management modules.

Participated In all software development phases analyzing the requirements, developing the test cases testing the software, and supporting the software implementation.

Participating in Weekly Regression testing on 3 modules

Testing payroll applications on Android or iOS with login processing making sure functionality works as expected.

Verify the release issues on the Down server every week.

Attending and planning meetings weekly

Handling position management software helps you manage and standardize the entire employee life cycle, scale your workforce, plan for the future, and unlock automation systemwide.

Cresting Bugs on the JIRA application while we test applications on the functionality process.

Creating ART testing automatically when it comes to weekly tests.

Works on critical issues along with Dev Collaboration, like the client was not able to see the permission on profiles and data fixes issues and also clients got lockout due to some permissions was not given, etc.

Analyzing requirements to find defects and eliminate issues.

Testing will be involved in 3 different testing servers – Container, Integration server, Regression server, final stage is Release

As an Analysts perform manual testing of software applications by executing test cases, documenting defects, and ensuring that the software meets specified requirements. They often follow test plans and test scripts to validate the software's functionality.

Provide proactive service and consultation to maximize client and employee usage and system utilization.

Set and achieved product quality objectives while meeting product specifications.

Maintained policy, products, work instructions, and projects for quality

SAIC / Federal Aviation Administration (FAA) January 2020 – July 2023

Software Tester

Participated in all software development phases analyzing the requirements, developing the test cases and testing the software, and supporting the software implementation.

Provide help desk support for ESC Delphi system issues.

Participated in release testing within the organization. Worked on validation, running test planning documents, and documenting the bugs for further evaluation.

Collaborate with the developer to improve a client’s business process of data integration and process improvement by leveraging the product’s standard software configuration and developing custom enhancements when needed.

Creating System Change Request based on help desk tickets and working on functional analysis on those SCRs and gathering the documents and testing in the sandbox.

Performing Month Ends and Year End Dry Run

Work closely with the client to provide guidance and functional experience and will incorporate knowledge of a DOT’s processes, to deliver scalable design specifications that will satisfy a DOT’s business requirement.

Develop the documented design and will test the solution to ensure software changes do not negatively impact the existing software environment.

Perform assignments of specific tasks for the work to be completed.

Meet objectives and schedules assigned and reviewed by management for completion.

Perform troubleshooting and research in Delphi and Prism to resolve requests.

Utilize SOA design standards to perform testing in test instances and check the connection between Prism & Delphi.

Provide vendor management assistance to correct inaccurate vendor/supplier information.

Register Service Requests for Oracle e-Business Suite core product technical assistance.

Perform testing for Service Change Requests for DEV, BUILD, and SIT releases.

Research and analysis to resolve interface errors between Prism and Delphi.

Collaborate with ESC Prism/Delphi Operation to resolve reported issues.

Participate in ESC Delphi Unison Weekly Production and Combined Team Meetings.

Provide help desk support for system issues logged by Delphi users.

Analyze, test, log, research & resolve troubleshooting tickets logged by Delphi users.

Support Oracle Delphi accounting system for all accounting/finance divisions

Import & export Sub-Ledger Accounting to update/create new SLA rules.

Test, analyze & maintain set up to resolve Sub Ledger Accounting (SLA) Configuration.

Participate in Migration User Acceptance Testing support.

Responsible for setting up of all Service Change Requests (SCR) in the migration release.

Run processes for Recurring Projects, Recurring Tasks, and reports after program migration.

Development & implementation of operating procedures of Delphi Accounting Systems.

Set up IBY payment as needed for business requirements and the Treasury Mandate.

Resolve Unprocessed Payments before Treasury Confirmation.

Perform research analysis to resolve errors in AP, Purchasing module.

Create Transfer Journal Entries to GL, Import, and Disbursements in Transit Voided Checks.

Ensure all year-end processes & financial reporting are completed and accurate.

Assist with 1099 Project MISC and INT for 2014.

Resolve conflicts & coordinate work with others, interpret policy & establish objective

NTT Data / Massachusetts Health Connector February 2019 – January 2020

Aerotek September 2017 – February 2019

Customer Support Specialist

Maintain Health Care Insurance.

Specialized in medical insurance plan sales, answered questions, and conducted presentations for renewals as well as potential new business.

Processed new enrollee and group renewal applications, handled cancellation forms.

Respond to questions and concerns about service and escalate calls appropriately.

Consult with clients to evaluate needs and determine the best options.

Explain the features services and also advantages of Health and Dental plans

Counsel customers on options for service and coverage.

Upgrade service and offer additional services.

Provides customers with details about health care plans.

Assist clients with the process of switching health care plans.

Consistently improve client satisfaction through expert resolution of conflicts, issues, and concerns.

Resolved service issues and shared benefits of additional services.

Developed highly empathetic client relationships and earned a reputation for delivering exceptional client service.

Set up online banking and explained bill-paying services to members.

Deer Creek Schools Substitute Teacher February 2016 - September 2017

Worked in Deer Creek District School as a Substitute Teacher from pre–k to 4th grade teaching Math and Reading. Consistently dedicated and closely follow the lesson plans, and best learning activities for kids and keep students focused on the school subjects. Established positive relationships with students and co-teachers, staff actively served on a variety of school committees and curriculum development.

Education

Master’s in Computer Applications

Bachelor of Science in Computer Science

References

Available upon request.

Contact this candidate