Retail Sales Customer Service
Resume:
JOHN HATTEN
Spanish Fort, Al, *6527, United
251-***-**** (cell
************@*****.***
CAREER SUMMARY
Have great success in creating and maintaining high customer relations. Experienced in creating a highly trained team in stores managed that increased sales and great employee satisfaction. I have the ability to read others and work well with other people. High inventory controls. Looking to advance my career with AT&T. PROFESSIONAL EXPERIENCE
AT&T, MOBILE, AL RSC:
• Retail Sales Consultant
• Professional Customer Service
• Retail sales to grow the business
Accomplishments:
• Been in the AT&T family have learned how to win with the team.
• Team player and have developed a large following.
•
BEST BUY, Mobile, Al Director of Counter Intelligence (DIC) November 2013 – Present
• Over see the daily operations in Geek Squad from front counter, Advance Repair Agent and Install Bay
• Insure all employees are fully trained and have excellent customer skills to insure each customer has a very positive experience with their interactions with the Geek Squad Accomplishments:
• Took Precinct from the company ranking of 650 up to 425
• Net promoter score (NPS) from 53 to 91.31% to bring the Geek squad up to 9th in the Company in NPS.
• Recruited new employees to bring in sales minded people to increase the revenue. RADIO SHACK, Mobile, Al Store Manager/District Training Sales Manager February 2003 – November 2013
• Daily management of a Radio shack store also assist district manager with our district`. Help train new managers and employees and recruit top people for our stores.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Review inventory and sales records to prepare reports for management and budget departments.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Accomplishments:
Took one store from an $875,000 store to a 1.5 Million Dollar store in 2 years which was done after taking another store from $490,000 to $800,000 in 2 years. During the same period of time had tight controls on the inventory of each store which resulted in a very minor loss for the company as compare to other stores. Hired and trained employees of stores that I was manager of and for other stores in the area. Also was the go to person for the district for training of employees and managers in training. ATLANTIC MARINE, Mobile, Al
Medical Tech May 2000 - February 2003
• Administer first aid treatment or life support care to sick or injured persons in prehospital settings.
• Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance ride.
• Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device.
• Operate equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments. AMERICAN MEDICAL RESPONSE Gulf Port, MS Paramedic August 1998 - May 2002
• Administer first aid treatment or life support care to sick or injured persons in prehospital settings.
• Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance ride.
• Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment.
• Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device.
• Comfort and reassure patients.
• Operate equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments.
• Coordinate with treatment center personnel to obtain patients' vital statistics and medical history, to determine the circumstances of the emergency, and to administer emergency treatment. PROMED AMBULANCE Searcy AR Paramedic Supervisor April 1983 - August 1998
• Develop and implement training procedures and strategies for radiological protection, detection, and decontamination.
• Collaborate with other officials to prepare and analyze damage assessments following disasters or emergencies.
• Train local groups in the preparation of long-term plans that are compatible with federal and state plans.
• Propose alteration of emergency response procedures based on regulatory changes, technological changes, or knowledge gained from outcomes of previous emergency situations.
• Review emergency plans of individual organizations, such as medical facilities, to ensure their adequacy.
• Coordinate disaster response or crisis management activities, such as ordering evacuations, opening public shelters, and implementing special needs plans and programs.
• Prepare emergency situation status reports that describe response and recovery efforts, needs, and preliminary damage assessments.
• Maintain and update all resource materials associated with emergency preparedness plans.
• Develop and maintain liaisons with municipalities, county departments, and similar entities to facilitate plan development, response effort coordination, and exchanges of personnel and equipment.
• Supervisor of 30 full time employees and 15 part time employees. EDUCATION
East Arkansas Community Collage Forrest City, AR
• Paramedic programs to future my career in the medical field. Training in advance emergency medicine. ADDITIONAL SKILLS
• I have the ability to read others and work well with other people. I able to build a strong team and get
• people to work together and win.
• Leaders Club -2005
• 1st Quarter of 2012 lowest hit rate in the region
• Trained 8 Assistant Store Manager’s with one of them making Leaders Club and President Council.
• Manage inventory control with a shrink percentage of 5% within a 1 million dollar store.
• Maintained store staff with senior associate working with me since 2004 with very little turnover while assisting the District Manager in district growth. Average tenure of the sales staff is 2.66 years.
• Also assisting District Manager and other Store Managers with recruiting for their store both sale associates and Assistant Store Managers.
• Over the past year in the District Training Sales Manager role my best accomplishment was building a close working relationship with my District Manager to motivate the store managers to achieving the 43rd ranking within the company.
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