Customer Service Representative
Resume:
Madyson Hawthorne
Carrollton, TX *****
*******************@*****.***
Professional Summary
I am very dedicated and enthusiastic professional with experience in various roles such as being Crew Member, Supervisor, and Customer Service Representative, and stocker & unloader. I am eager to bring my strong work ethic and passion for teamwork to your esteemed organization. My commitment to delivering exceptional service and maintaining high standards in stocking, unloading, and housekeeping makes me an ideal candidate. I am excited about the opportunity to contribute positively to your team and help create memorable experiences for customers. Work Experience
Crew Member
Raising Cane's-Lewisville, TX
January 2023 to Present
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
Waitress
IHOP-Carrollton, TX
August 2024 to December 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Contributed ideas for improving overall efficiency in the restaurant operations such as streamlining order-taking process or optimizing table turnover time Customer Service Representative
Amazon.com-Remote
January 2023 to May 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Housekeeper
Baylor Scott & White Health-Irving, TX
September 2022 to December 2022
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
• Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
Stocking Associate
Walmart-Carrollton, TX
January 2021 to August 2022
• Efficiently stocked shelves, enhancing product visibility and sales.
• Executed unloading tasks swiftly, reducing downtime and increasing productivity.
• Maintained inventory accuracy, ensuring optimal stock levels at all times.
• Collaborated with team members to streamline stocking processes and workflows.
• Implemented best practices for safety during unloading and stocking operations.
• Trained new staff on effective stocking techniques, boosting team performance
• Enhanced customer satisfaction by ensuring shelves were always well-stocked.
• Contributed to a clean and organized store environment, promoting a positive shopping experience. Barista
Starbucks-Carrollton, TX
November 2021 to July 2022
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
• Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
• Handled cash transactions accurately while following company policies regarding cash handling procedures
Supervisor
Dairy Queen-Carrollton, TX
May 2018 to December 2020
• Led a high-performing team, boosting productivity by 30%.
• Implemented training programs, enhancing employee skills and morale.
• Utilized data analytics to improve decision-making and performance.
• Developed innovative solutions, enhancing workflow efficiency.
• Cultivated strong client relationships, resulting in repeat business growth. Whataburger Team Member
Whataburger-Carrollton, TX
January 2018 to May 2018
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
• Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
• Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
• Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
• Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
• Collaborated with kitchen staff to communicate special requests or dietary restrictions from guests accurately
• Demonstrated strong teamwork skills by effectively communicating with fellow crew members during busy shifts to ensure smooth operations
• Handled guest complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction levels
• Participated in regular team meetings to discuss performance goals, provide feedback on areas of improvement for the restaurant's overall success
• Collaborated with the kitchen team to ensure timely delivery of food orders while maintaining quality standards
• Maintained a clean and organized work station, adhering to safety guidelines and minimizing accidents or injuries
Education
Online course in Medical Assisting
The College of Health Care Professions-Dallas - Dallas, TX January 2025 to Present
High school diploma
Hebron High School - Carrollton, TX
August 2016 to December 2019
1. I was Apart if the national honors society and student council Skills
• Food Preparation
• Detail-oriented with a focus on accuracy and efficiency
• Ability to manage multiple tasks simultaneously
• Barista Experience
• Microsoft Excel
• Organizational skills
• Food Service
• Shipping & Receiving
• Coffee experience
• Cash register
• Warehouse Experience
• Pallet jack
• Host/Hostess
• Strong problem-solving abilities
• Cleaning Experience
• Communication skills
• Microsoft Word
• Kitchen experience
• Order Picking
• Restaurant experience
• Load & unload
• Excellent communication and interpersonal skills
• Proficient in customer service software and Microsoft Office Suite
• Serving Experience
• Cooking
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