Customer Service Specialist
Resume:
Ashley Boyd
Fair Oaks, CA ***********@*****.***
Skills & Competencies
● Customer Service & Support
● Conflict Resolution & Problem-Solving
● Communication & Interpersonal Skills
● Team Management & Leadership
● Organization & Time Management
● Multitasking & Adaptability
● Fast Learner & Tech-Savvy
Professional Experience
Shift Manager
CVS Pharmacy Fair Oaks, CA July 2022 – May 2023
● Assigned and supervised team tasks to ensure smooth daily operations.
● Resolved customer issues efficiently and independently, maintaining a positive experience.
● Managed multiple projects while providing clear communication for workplace success. Shift Manager
Cheesesteak Shop Aug 2018 – Sep 2019
● Oversaw restaurant operations, employee performance, and inventory management.
● Ensured food safety compliance through HACCP procedures and team training.
● Provided friendly customer service while handling complaints and problem-solving. Bank Teller
Wells Fargo Dec 2016 – Sep 2017
● Processed transactions, including check cashing, deposits, and account inquiries.
● Managed large volumes of cash while ensuring accuracy and security.
● Delivered personalized customer service and recommended financial solutions. Associate Trainer
Panera Bread Sep 2015 – Sep 2016
● Trained new employees on procedures, customer interactions, and food safety.
● Assisted customers with concerns, maintained cleanliness, and prepared food orders.
● Encouraged upselling and shared in-depth product knowledge. Shift Manager
Jack in the Box Sep 2012 – Sep 2014
● Supervised team performance, managed cash handling, and resolved customer complaints.
● Maintained HACCP food safety standards and operational efficiency.
● Ensured a fast, friendly, and accurate customer experience. Education
High School Diploma Vallejo High School, Graduated 2009
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