Systems Analyst Tier 1

Timothy Shegrud

MCSA, MCSE (NT*), MCP+I (NT*), A+, Server+, HP-APS

Warden, WA ************@***.***, Cell: 360-***-**** Senior Windows Systems Analyst Utilizing over 25 years of experience in virtual and physical server support.

Key Qualifications

• High Availability and Uptime Expert: Supported enterprise users with Azure, MS DHCP, MS DNS, and IP Management in environments with over 30,000 backend servers, ensuring 99.999% uptime through deep root cause analysis and proactive solutions.

• Automation and Scripting Proficiency: Authored and edited over 50 PowerShell scripts to automate deployment and management tasks, reducing manual efforts by 40% and improving efficiency with collaborative resources.

• Imaging and Deployment Proficiency: Imaged over 3,000 Windows-based servers using WDS, Configuration Manager (CM/SCCM), MDT, Altiris, and Ghost, gaining extensive experience to support and mentor others in complex imaging processes.

• Infrastructure Build and Management: Provided tier 2 support for SCOM 2007/2012, WSUS, and SCCM in production environments; built, monitored, and managed over 300 systems to ensure high availability and optimal performance.

• Leadership and Mentoring: Led and supervised small teams of tier 1 and tier 2 technicians, mentoring and guiding them to ensure 99.999% uptime and effectively reduce incident ticket queues across several projects, resulting in improved project outcomes. Security and Compliance: Held Public Trust Federal Security Clearance and completed federal background checks and fingerprinting for specific roles, ensuring strict compliance with all regulatory requirements in sensitive environments. Professional Experience

Windows Deployment Engineer By Light Professional IT Services, Remote Dec 2023 - Feb 2025

• Created a Configuration Manager test environment, enhancing imaging efficiency.

• Authored instructional documents to improve system imaging proficiency.

• Implemented an automation tool for data entry, reducing errors.

• Verified successful completion of device builds and configurations.

• Required Public Trust Federal Clearance.

Lead Administrator II WiPro, Remote Aug 2021 - Sept 2023

• Reviewed and triaged over 100 assigned bugs, ensuring timely resolution.

• Troubleshot Skype server deployment issues, enhancing reliability.

• Documented processes to resolve issues, facilitating knowledge transfer.

• Created scripts for data transfer from offline Data Centers to new ones. Exchange Build Support Engineer II AtoS, Redmond, WA Aug. 2020 - July 2021

• Reviewed and triaged assigned bugs, improving resolution rate.

• Troubleshot deployment issues for Exchange servers, enhancing performance.

• Documented resolution processes, contributing to team knowledge base. Technical Specialist Mindtree LTD, Redmond, WA Mar 2020 - Aug 2020

• Reviewed system requirements and documented them.

• Created Test Plans and Test Cases, ensuring thorough testing.

• Performed tests and documented results, improving system reliability. Windows Network Administrator Frontier Door and Cabinet, Tacoma, WA Sept 2019 - Jan 2020

• Planned and performed server updates and maintenance.

• Implemented standardized Teams configuration.

• Researched and changed Tenant name for Office 365 subscription.

• Built and configured a new testing environment.

Migration Project QA Lead TEKsystems Inc., Bellevue, WA Sept 2018 - Jul 2019

• Prepared and presented Migration Testing Strategy and Plan.

• Created and verified scripts to automate tasks.

• Participated in migration planning and preparation meetings. Senior Azure Support Engineer Mindtree LTD, Redmond, WA May 2017 - Sept 2018

• Provided SME-level support for MS Azure IaaS Platform and VMA.

• Supported Azure customers at all skill and clearance levels.

• Authored and edited PowerShell scripts for Azure VM installs and management.

• Mentored new support engineers.

• Required federal background check.

Senior Systems Analyst HCL America, Redmond, WA Dec 2011 - Feb 2017

• Provided SME/Tier 3 level support for MS DHCP and DNS Services.

• Modified PowerShell scripts for new requirements and automation.

• Configured and troubleshot SCOM and SCSM Agents on servers.

• Alternated On-Call duty for restricted access domains, requiring federal security clearance with fingerprinting.

Additional Experience: Prior employer information available upon request. Education and Training

• Professional Certification, NT 4.0 MCSE - 2000 New Horizons Computer Learning Center, Bellevue, WA

• Engineering, Minor: Computer Programming - 1989 Edmonds Community College, Edmond, WA

• Engineering, Minor: Computer Programming - 1989 Highline Community College, Des Moines, WA

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