Customer Service Representative

BRITTANY ANDERSON

*.************@*****.*** 407-***-**** Pine Hills, FL 32818 WWW: Bold Profile

Summary

Dynamic Client Service Representative with a proven track record at DEO, excelling in customer service and personalized

client experiences. Skilled in medication dispensing and patient communication, I enhanced service goals and led support

teams across time zones, ensuring client needs were met with precision and care.

Skills

Medication dispensing

Inventory management

Patient communication

Experience

DEO Orlando, Florida

Client Service Representative

08/2023 - Current

Record keeping

Customer service

Holiday Inn Club Vacations at Orange Lake

Resort Orlando, Florida

Collections Agent

11/2020 - 08/2023

Optum Orlando, Florida

Licensed Insurance Agent

06/2013 - 11/2020

Exceeded established service goals while leveraging customer service, sales

and employee management best practices.

Led on- and off-site customer support teams across multiple time zones.

Personalized client experience, identifying unique needs and providing

information and services to match.

Recorded information about status of collection efforts.

Initiated legal action against delinquent customers when necessary.

Answered customer questions regarding account discrepancies or

problems.

Greatly improved office operations by reducing backtracking of work

through creation of material movement process.

Explained coverage options to potential policyholders, answering

questions or concerns.

Conducted customer needs assessments to identify appropriate coverage

levels and options.

Education and Training

Penn Foster College Scottsdale, AZ

Graduate Certificate in Pharmacy Technician

06/2024

References

References available upon reques

Contact this candidate