Client Services Coordinator, Great customer service skills

Suany Herrera

Cell phone: 804-***-****

Email:************.***@*****.***

Career Profile Summary

Exceptionally dedicated and hardworking individual skilled in providing excellent services and assistance. Proficiency is key in being fluent in two languages. Spanish is my first language, I am able to read, write and fully understand what is being said. Fluent in Spanish, with strong verbal and written communication skills, I excel at translating and interpreting complex information for students, staff. I provide one on one and group assistance to help them understand academic content and instructions. I bring cultural competence and patience to foster an inclusive learning environment and bridge communication gaps. With experience in classroom support, organization and educational technology, I ensure seamless coordination between teachers, students and families, enhancing overall everyone’s experience. Education

High School Diploma - Lloyd C Byrd Highschool

John Tyler Community College - Associate in Physiology (not completed) Completed 2 years

Universidad Nacional de Honduras- Foreign language diploma, Qualified to teach.

Training and Certifications

Notary Public for the County of Chesterfield, State of Virginia Marriage officiant for the County of Chesterfield, State of Virginia Certified Interpreter for Lawyers and Immigration

Summary of Skills and Abilities

Fluent in English and Spanish, with expertise in interpretation and English as a Second Language (ESL) instruction. Skilled in simultaneous and consecutive interpretation across diverse settings, as well as designing and delivering tailored ESL lessons for various age groups and proficiency levels. Adept at bridging communication gaps, fostering cultural understanding and creating inclusive learning environments. Proficient in curriculum development, student support, and integrating technology to enhance language instruction. Committed to professionalism, confidentiality and helping individuals achieve their communication and educational goals. Team-Oriented, Trustworthy, Reliable,Goal-Oriented

Professional Work Experience

2009-2012 YMCA YOUTH INSTRUCTOR Richmond, Va

● Provide crisis intervention services to adolescents

● Monitor and document student behaviors and progress

● Instruct students according to customized lesson plans

● Train new employees

2012- 2014 Colegio (school) Centro Escolar Antares - Teacher Assistant - Tegucigalpa, Honduras

● Assist in the organization and control of a kindergarten and basic elementary

● Find alternatives for teaching methods to achieve students academic success

● Facilitated in academic instruction to early age students in the Spanish language structure

● Promote team work and develop social skills

● Develop and support school programs according to the policies of the ministry of Education

● Promote ethical and professional behavior

2015-2023 Capital One Bank N.A. Glen Allen, Va

● Fraud operations

● Developing and implementing policies & procedures in preventing, detecting and investigating fraudulent activity

● In charge of a group of 15-18 individuals to make sure all task were completed and also trained for new hires.

● Deadlines had to be met, numbers and metrics had to be in a certain range

2015-Present Multi-Services Latinos Self-Employed Richmond, Va

● Translation and Interpretation Services

● Language Support and Education

● Business and Legal Assistance

● Immigration Support

● Community Resources and Referrals

● Financial and Tax Services

● Family and Education Support

● Notary Public Services

● Technology and Digital Assistance

2024-2025 Client Services Coordinator Colonial Heights, VA

● Act as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely manner.

● Build and maintain strong client relationships to ensure satisfaction and retention.

● Communicate updates, project timelines, and service offerings effectively to clients.

● Administrative and Coordination Tasks

● Schedule and coordinate client appointments, meetings, and service follow-ups.

● Maintain accurate records of client interactions, transactions, and service details in the company database or CRM system.

● Prepare and distribute client reports, proposals, and relevant documentation.

REFERENCES- PROVIDES REQUEST UPON REQUEST

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