Senior Director Process Improvement

Nicole J. Frey

**** ********* **

Garnet Valley Pa, 19060

Cell 347-***-****

https://www.linkedin.com/in/nicole-frey-msche-6674117

*******@*****.***

Highly effective leader with global business experience who continually meets ambitious goals and targets, improving business results through the successful motivation and development of cross-functional teams. A strategic thinker with a focus on people development and systems implementation to improve processes and sustain benefits long term.

Sets Performance Standards Inspirational Leadership

Innovative Problem Solver Process Improvement Driver

Cross functional leadership People Driven

Kellogg

Senior Director Manufacturing Lancaster Site June 2024 -= Present

I lead the Lancaster, Pa site for Kellogg. This site has over 450 people, 30% of the company volume and is in a state of turn around. In this short period of time, I have established the KIWS methodology, problem solving, and sanitation work streams. We have established Safety committees, FixIt Sessions and over $15MM in capital projects for improvements. Culture turn around is what is center focus for the site as we will need to deliver 40% of the network this year with a projection up to 50% for 2026.

Wal-Mart

Senior Director Ecommerce– Multi Site - Pedricktown, NJ April 2021 – June 2024

I launched two new ECOMM FC(s) with diverse business models for Wal-Mart. In this new Fulfillment business model the goal was to deliver 145k new skus and $500MM in incremental sales. To date the site has delivered target quality and service metrics while beating AOP cost metrics by over 25%. The second FC was launched to mirror skus across the USA. This site will decrease delivery time by 60% to customers across the US as well as reduce transportation costs by $520MM the first year. The campus headcount is 1500+ associates and over $85MM operating budget annually.

Current engineering redesign of new FC created a $3MM OPEX savings as well as 20% productivity improvements for a collective $12MM in savings in 2023.

Launched a new business initiative of over $67MM in capital to decrease service delivery times by 40%. In addition, I led initiatives campus wide to decrease turnover by 152%

Pioneered and launched a new company business model driving and increasing e-commerce sales for the company in August 2023. This concept will diversify the product allocation across different fulfillment centers with the US division.

Launched two E-Commerce Fulfillment Facility with +700k s.q.f.t. and more than 3.6 million units in May 2021.

Built and executed the site strategy leading to the accomplishment of all yearly performance goals in FY2023: Service (OTD), Quality (Gross DPM), People (Turnover) and Cost (UPH).

Led AOP planning in FY2022 and weekly labor planning while guiding the team through multiple iterations of process improvement resulting in 19.2% performance improvement.

Partnered with the Transportation team to increase and diversify cut times and lanes while targeting On-Time Delivery optimization resulting in improving the OTD metric from 85% to 92% YoY.

Developed the single building VTO strategy and cross training plan to effectively deal with costs resulting from overstaffing. This strategy was instrumental in reducing labor costs and increasing site productivity by 19%.

Improved the Outbound department productivity (UPH) in FY23 by 26% YoY by means of innovation, engagement and implementation of continuous improvement mind set across the team.

Improved the Inbound department performance by 22% during FY22 after implementing flow design initiatives and structural action plans.

Director Grocery - Washington Courthouse, OH Nov 2020 - April 2021

Led Washington Court House Grocery DC as a DGM responsible for over $2.4B in sales, 255MM cases, an operating budget of $76MM and 1001 associates.

Since November of 2020, we have increased productivity 15.5% with disciplined lean processes surrounding stabilizing staffing and profile/racking initiatives.

Director Grocery - Bedford, Pa Aug 2019 - Nov 2020

Led Bedford Grocery DC as an DGM responsible for over $2B in sales, 230MM cases, an operating budget of $67MM and 840 associates. In the first year via DMS processes we have on-boarded over 200 associates.

Decreased turnover by 14%,

Decreased OIR by 37%

Decreased our OT rate by 52%.

L’Oreal USA

Vice President, Florence KY Oct 2016- June 2019

Led L‘Oreal USA Haircare Manufacturing: 280MM units a year split in 2 manufacturing locations, 24 production lines, 2 distribution centers, inclusive of Packaging Innovation, Purchasing, Logistics, and Development for Hair Care. Responsible for $2B worth of sales.

Delivered benchmark plant production, cost, service, safety and quality.

Reduced $5MM in added value costs via LSS projects and automation/layout optimization.

Increased productivity 12% between 2016 and 2018 while maintaining high standards of quality and flawless safety.

Implemented a TPM processes and Operational Excellence journey

Decreased operational assets by 20%.

Doubled flexibility of both locations enabling a $3MM reduction in “Out of Date” product in 1 year.

Implemented a digital model of the South Facility which allowed us to remodel the south factory to increase reliability by 3%.

Average packaging innovations of 10 per quarter based on marketing needs.

AVP Manufacturing Excellence March 2016-Oct 2016

Achieved carbon Scope 2 neutrality for the Florence KY Plant by

installing the largest solar project in Kentucky and utilizing hydroelectricity.

Developed a strategic plan to achieve Scope 1 carbon neutrality for

North America by 2018 by creating a biogas solution in partnership with a local landfill site. This solution is considered a breakthrough project in the industry and received several external awards as well as an Innovation Award from L’Oreal. This project not only delivered Scope 1 Carbon neutrality but also delivered $4MM in profitability for L’Oreal annually.

Established a plan to reduce water usage for North America by 60% by

2020.

Developed 5yr Schema plans for all North American sites while partnering with European locals to ensure consistency in vision.

Pepsico Oct 2001- Mar 2016

Plant Director, Jacksonville, Fl 2013-2016

Responsible for 500 associates and over $150MM worth of sales.

Delivered the plant production, cost, service, safety and quality KPIs

Championed Lean 6 Sigma projects of over $500k/yr : (Water Usage)

Reduction, Yield Efficiencies, Yard Flow, Pallet Repair, Dunnage Returns

and Recycling Credits)

Introduced TPM to the facility.

Leveraged TPM and LSS processes to deliver Can Line running efficiencies of

105 Index to prior year (86.5%) and Bottle line efficiencies indexing at 108 to prior year (85%).

Plant Director, Harrisburg, PA 2010- 2013

Responsible for 300 associates and over $100MM worth of sales.

Managed the Aquafina manufacturing plant with a dedicated Krones blowfill line and the largest distribution center in the Business Unit at 17MM cases .

Implemented a Pay for Skill program with the mechanics to stabilize turnover.

Wrote and Implemented an attendance policy as none existed at the time.

Pepsico

Business Unit Manufacturing Manager – 8 sites (2500 associates) 2007-2010

Business Unit Warehouse Operations Manager 72 sites (3800 assoc) 2005-2007

Plant Logistics Manager – Piscataway, NJ, 2003-2005

Plant Quality Manager – Piscataway, NJ, 2001-2003

Procter & Gamble, Folgers Coffee Company – New Orleans 1995-2001

Education

Tulane University, New Orleans, LA, Masters of Chemical Engineering 1995

Tulane University, New Orleans LA, Bachelors of Chemical Engineering 1993

Awards

Best Launch 2022 – Walmart

Best Innovation Design (Redesign of our 2nd FC launch created 60% more volume)- Walmart

Innovation of the Year (Biogas Initiative) – L’Oreal

Innovation Plant of the Year - Pepsico

President Circle (For Writing Warehouse University and upskilling 144 warehouses) – Pepsico

Best Maintenance Turn Around - Pepsico

Caleb Bradham Award for Quality (3) – Pepsico

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