Customer Service, Accountant, Call center, Multi-task, Sales

Lehmani L. Belton

**** ***** ***

Sacramento, CA 95864

Cell: 916-***-****

Email: *******.********@*****.***

Objective: Obtain a rewarding customer service position that provides growth and career advancement opportunities.

Professional Skills

Dynamic customer service professional experienced in both call-center and retail store settings

Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer

Build and maintain enduring customer relationships to boost sales and generate repeat business

Detail-oriented and efficient in providing customer service in adverse situation

Assertive but polite when it comes to product or service

Self-presentation and positive attitude

Exceptional organizational skills and adaptability

Savvy with modern technologies

Flexibility to work in an ever-changing environment

Exceptional ability to stay attentive when dealing with customers

Clear communication skills aimed at understanding customers’ needs and providing corresponding services

Work Experience

Mariner Finance / Accountant Representative 10/2021-present

Take incoming and outgoing calls

Greet customers that come in the office

Collect payments by check, cash or mailed in payments, over the phone with debit card or ACH

Help customers get approved for loans for financial reasons

Use car as collateral on the loan, Take over title of vehicle, call customer insurance and have them put us as “loss of payee”

Scan and submit paperwork into customers file to have for records

Cash/Check Deposits at the end of the day

Process paid documents to be mailed out

Schedule appointments for customers to come in the office to close loan

Close loans over the phone

Send links to customers to upload any documents or links to close over the phone

Balance stores numbers and file paperwork for the month for upcoming audits

Complete any file services, collection calls and tag recording calls

Instead of keeping files on each and every customer in the branch, we scan it in and electronically save the documents to they’re account so that way when they call to make a payment, we can see everything we need to see in the account.

We do Personal loans, Home Loans and Car Loans

Establish and develop relationships with customers throughout their lifecycle

May perform additional duties and responsibilities depending on market demand and branch staffing in order to provide consistent quality customer service

Offer insurances to customers before processing the loan (Life Credit, Unemployment, Auto plus and Home)

ACE Check Cashing, Teller/Sales Associate, May 2021-Present

Organized processed and maintained client files in compliance with company protocol

Executed foreign and domestic customer transactions, including deposits, withdrawals, money orders and checks

Prepared and submitted daily financial ledger of all transactions

Maintained environment to ensure customer satisfaction and confidentiality. Maintained balancing record with 100% rate of accuracy

Created strategies to expand services resulting in increased revenue. Processed cashier's checks, travelers checks and money orders

Executed wire transfers, stop payments and account transfers

Submitted all required transaction information to regulatory establishments. Maintained compliance with Federal Trade Commission

Worked with legal and law enforcement agencies to protect client and company assets. Assisted with the development of customer retention programs

Developed and implemented electronic record keeping system resulting in increased revenue and efficiency

Developed inventory program utilizing weighted coefficient to forecast company reserve

CA Check Cashing, Financial Service Representative, November 2019-April 2021

Performed daily cash counting to ensure all accounts, drawers and vault were accounted correctly

Met sales goals and ensuring customer loyalty

Maintained clean work area with respect

Adhered to rules concerning uniform and cash register handling

Provide customer service by greeting customers entering, answering questions about different services

Solidified a loyal customer base through superior customer service by providing each customer with personal attention

Answer phone calls, providing training and assistance to new hires

Respond to customer complaints and resolve their issues

Provide receipts along with correct change to customers

Process credit card and check payments

Counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct

Received payment by cash, check, credit cards and automatic debits

Learned how to interact with customers that come from many different backgrounds

Proven ability to multi-task and prioritize demands and satisfy customer needs

Develop and maintain a working relationship effectively with clients and team mates

Encourage a positive morale between coworkers and clients

Analyzed financial status and credit to determine granting a loan

Educated customers on the variety of loan products and services

Adhered to all federal and state compliance guidelines relative to personal loans

Executed the loan origination process, including ordering credit reports

Collected copies of financial statements, credit histories and other financial information of loan

Analyze the loan agreements and make sure that they are complete and accurate according to the policy

Negotiate payment arrangements with customers

Amazon, Warehouse Associate, July 2018- June 2019

Examine incoming shipments and reject damaged items and create correlating rejection reports

Establish operating standards of the warehouse and ensure that each warehouse worker follows them

Ascertain proper categorization and organization of the warehouse to ensure smooth operations

Maintain expected levels of stock and ensure that storage procedures are optimized

Control inventory by implementing cost reduction strategies

Ascertain that work environment is safe and healthy so that workforce can thrive

Receive materials coming into the warehouse by vendors, customers or other warehouses

Check merchandise to ensure that it conforms to order sheets

Verify the quantity and quality of each item by checking them individually

Prepare receiving reports and ensure that appropriate receipts are signed by the designated authority

Dos Coyotes/Jack’s Urban Eats (SMF), Cashier/Customer Service, October 2017-June 2018

Cash handling, refunds, credit card payment,

Problem solve and multi-task at register

Balance drawer and get signed off on correct balance

Help prep and prepare food for customers, clean organize and follow safety procedures

Help assign job duties for the day

Fast learner and quick to do any task

Kitchen duties

John’s Incredible Pizza, Customer Service, January 2017-September 2017

Cash handling, restock, food prep, clean and organized all work areas

Trained new employees to provide excellent and efficient service

Host/Set up birthday parties, special events and company gatherings

Solve complex issues with customers and guide children that weren’t accompanied by their parents

Maintained professional appearance, attitude and work ethic to provide quality service

Assisted other employees to complete all duties and tasks prior to opening or closing

Education

American Legion High School

Women’s Shelter-Volunteer

Food Safe Certified

Contact this candidate