Patient Care Customer Service / excellent Customer Service skills
Resume:
Deziree’ Bryant
Riverdale, GA *****
****************@*****.***
Professional Summary
Outgoing and a people person, bringing six-eight years of experience in cashier roles, two years of Ophthalmology experience. Excellent math skills. Quickly calculates and processes transactions. Excellent patient care, loved by all.
Strong product knowledge and understanding of target customers. Minimizing product loss and enhancing customer service.
Punctual and honest with a solid background in all environments. Satisfies customers or patients with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste! Work Experience
Opthalmic Technician
EYE CONSULTANTS OF ATLANTA-Atlanta, GA
Present
• Patient Care
• Eye Exams
• Administrating eye drops
• Checking patient eye pressure
• Visual Field/OCT trained
• Facilitate patient for Doctors
• Obtaining and documenting patient history
• Determining visual acuity
• Performing automated and manual refraction for diagnostic purposes
• Performing basic lensometry
• Pupillary assessment
• Visual field testing
• PAM
• Basic ocular motility assessment
• Automated keratometry
• Osmolarity testing
• Administering eye drops, ointments, and irrigating solutions to the eye as ordered by physician
• Performing office duties and clinical tasks - entering data into EMR, providing patient services
• Measurement of intraocular pressure (tonometry)
• Pre-operative preparation of patient
• Maintaining equipment and instruments
• Topography
• Post-operative education
Ophthalmologist Technician
Cincinnati Eye Institute-Cincinnati, OH
July 2023 to March 2025
• Patient Care
• Eye Exams
• Administrating eye drops
• Checking patient eye pressure
• Visual Field/OCT trained
• Facilitate patient for Doctors
• Obtaining and documenting patient history
• Determining visual acuity
• Performing automated and manual refraction for diagnostic purposes
• Performing basic lensometry
• Pupillary assessment
• Visual field testing
• PAM
• Basic ocular motility assessment
• Automated keratometry
• Osmolarity testing
• Administering eye drops, ointments, and irrigating solutions to the eye as ordered by physician
• Performing office duties and clinical tasks - entering data into EMR, providing patient services
• Measurement of intraocular pressure (tonometry)
• Pre-operative preparation of patient
• Maintaining equipment and instruments
• Topography
• Post-operative education
Sales Manager/Shoe Coordinator
Rainbow Shops-Cincinnati, OH
May 2020 to March 2025
· Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
· Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
· Operated register system to process new purchases, item returns and merchandise exchanges.
· Handled monies and both credit, debit and or cash, balanced and completed reports for registers.
· Provided positive first impressions to welcome existing, new and potential customers.
· Helped customers locate products and checked store system for merchandise at other sites.
· Answered customer questions regarding sizing, accessories and proper care for merchandise.
· Prepared merchandise for sales floor by pricing or tagging.
· Trained and developed new hires in company
· Worked alongside retail representatives to enhance product presentations and advertising collateral. Pro Desk Cashier
The Home Depot Inc-Fayetteville, GA
April 2020 to July 2023
· Trained new hires, filled in for Head Cashier when short staffed on sever occasions
· Operated register system to process new purchases, item returns and merchandise exchanges.
· Greeted customers and responded to requests for information.
· Processed credit card, and gift certificate payments with electronic computer system.
· Helped customers complete purchases, locate items and join reward programs.
· Maintained organized and orderly front end and removed carts, baskets and debris.
· Worked in lawn and Garden department
· Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
· Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Cashier & Customer Sales Associate
Ollie's Bargain Outlet-Fayetteville, GA
January 2019 to May 2019
· Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
· Worked flexible schedule and extra shifts to meet business needs.
· Helped customers complete purchases, locate items and join reward programs.
· Restocked and organized merchandise in front lanes.
· Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
· Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Education
High School Diploma
Lovejoy High School - Hampton, GA
May 2019
Skills
• Cooperative Attitude
• Computer Skills
• Analysis skills
• Product Location
• Cash Counting
• Cash register
• Till Counting
• Sales
• Cash handling
• Merchandise Packaging
• Surveillance
• Communication skills
• Time management
• Cash Register Operation
• Inventory Restocking
• Pricing
• Customer Complaint Resolution
• Ophthalmology
• Computer literacy
• ID Verification
• Efficient Service
• Heavy lifting
• Customer Relations
• Merchandising
• Driving
• PeopleSoft
• Presentation skills
• English
• Customer service
Certifications and Licenses
BLS Certification
Present
Guard Card
Contact this candidate