Customer Service Team Member

Tristan Krone

317-***-**** • ************@*****.*** • Indianapolis, IN

Summary

As an enthusiastic college student pursuing an Associate degree in Mortuary Science and Embalming, I bring a unique blend of service dedication and a love for creating memorable experiences. Leveraging my experience in fast-paced hospitality environments, I excel at event planning, guest engagement, and maintaining impeccable service standards under pressure. My background in diverse customer service roles, coupled with fluency in Spanish and a drive to exceed expectations, positions me as a compelling candidate for roles that value versatility, exceptional communication, and a proactive approach to customer satisfaction.

Professional Experience

Team Member

Chick-Fil-A

Apr 2024 – Present

Castleton, IN

● Catered weekly at Community North Hospital, managing inventory of all items ordered during the catering period and ensuring timely delivery

● Regularly delivered catering orders to customers at various locations, ensuring accurate tendering of all orders and maintaining customer satisfaction

● Correctly counted down cash drawers at the end of shifts, ensuring accurate financial reporting

● Safely handled raw meat, adhering to health and safety standards Hostess

Melting Pot

Apr 2022 – Dec 2023

Indianapolis, IN

● Greeted guests warmly upon arrival and efficiently seated them, enhancing guest satisfaction and workflow efficiency

● Supported serving staff by distributing food and beverages, maintaining a presentable dining room

● Monitored server availability and table turnover, optimizing seating arrangements to accommodate guests swiftly

● Managed reservation inquiries and seating arrangements via telephone, maintaining accurate customer information and reservation history

● Assisted service staff in bussing tables during peak periods, ensuring prompt table readiness Service and Food Champion

Taco Bell

Mar 2020 – Feb 2022

Fishers, IN

● Processed cash and credit card transactions efficiently, ensuring accurate receipts and customer satisfaction

● Executed opening and closing duties, including workstation setup, supply restocking, and equipment cleaning

● Communicated effectively with kitchen staff about shortages or special orders, minimizing wait times

● Trained new employees on safety procedures and restaurant operations, enhancing team performance

● Cross-trained in kitchen prep work and dishwashing, contributing to operational flexibility Education

Ivy Tech Community College of Indiana

Associate of Applied Science: Mortuary Science And Embalming Indianapolis, IN

Expected 06/2028

Skills

● Event Planning

● Use of Microsoft Excel

● Complaint Handling

● Upselling

● Reservation Management

● Data Entry

● Payment Processing

● Cross-training Staff

● Bilingual Communication

(Spanish)

● Customer Service Excellence

● Catering Coordination

● Team Collaboration

● Inventory Management

● Safety Procedure Compliance

● CPR Certified

Languages

● Spanish, Fluent

Certificates

● CPR Certification

● Substitute Permit

Volunteering

Volunteer

Theater at the Fort & Lawrence Central Performances Jun 2018 – Aug 2021

● Engaged in various theatrical performances at Theater at the Fort and Lawrence Central Performances, contributing to community arts and cultural events. Collaborated with directors and fellow performers to bring characters to life on stage. Assisted in set preparation, costume organization, and stage management during productions, ensuring smooth and successful shows. Ushered at various performances and worked ticket booths.

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