Customer Success Relationship Management
Resume:
S K I L L S
PROFESSIONAL
Partner Relationship Management
Data Analysis & Visualization
Customer Success & Retention
Strategic Planning & Advisory
Budget Management
Process Optimization
Workflow Automation
TECHNICAL
SharePoint
PowerBI
Microsoft
Salesforce
Google Analytics
E D U C A T I O N
MASTER OF BUSINESS
ADMINISTRATION (2026)
Concentration: Business Analytics
University of Maryland Global
Campus
Adelphi, MD
BACHELOR OF SCIENCE,
HEALTHCARE MANAGEMENT
BUSINESS ADMINISTRATION
Towson University
Towson, MD
P R O F E S S I O N A L S U M M A R Y
Results-driven professional with a strong background in data analytics, strategic advisory, and relationship management. Adept at collaborating with cross-functional teams to drive partner engagement, optimize workflows, and implement data-driven solutions that fuel business growth. Proven ability to develop and nurture long-term partnerships, leveraging insights to increase retention, revenue, and operational efficiency. Skilled in customer success, financial analysis, process improvement, and CRM tools like Salesforce and Google Analytics.
P R O F E S S I O N A L E X P E R I E N C E
FOUNDER & CEO
Doses of Denise Eats Baltimore, MD Jul 2023 – Present
• Built and scaled a thriving culinary brand, securing partnerships with local vendors and corporate clients to expand service offerings and revenue streams.
• Developed and implemented tailored training programs to enhance operational efficiency and customer service excellence.
• Managed business strategy, financial planning, and cost control, achieving consistent profitability and growth.
• Led marketing efforts through digital campaigns, social media, and influencer collaborations to boost engagement and brand visibility.
• Recognized in Voyage Baltimore for innovation and business success. DATA ANALYST
T. Rowe Price Owings Mills, MD Feb 2023 – Jun 2023 (Contract)
• Provided strategic insights to senior leadership by analyzing key financial and marketing performance data, contributing to a 12% increase in revenue.
• Developed and maintained Power BI dashboards to track key performance metrics, aiding in data-driven decision-making.
• Partnered with finance and marketing teams to optimize customer acquisition and engagement strategies, leading to a 9% increase in conversion rates.
• Conducted competitive market analysis and identified opportunities to enhance business growth
D E N I S E M . G EORGE
C O N T A C T
***************@*****.***
Baltimore, MD
P R O F E S S I O N A L E X P E R I E N C E ( c o n t i n u e d ) MARKETING CONSULTANT
Concentric Education Solutions Baltimore, MD April 2022 – June 2023
• Built and maintained relationships with key stakeholders, including C-level executives, to tailor marketing and digital transformation strategies.
• Developed and executed data-driven marketing campaigns that resulted in a 17% increase in online course enrollments.
• Led strategic advisory efforts, helping clients optimize engagement and operational efficiencies through digital tools and insights.
• Compiled and analyzed customer data to enhance marketing efforts and stakeholder reporting.
SENIOR PROJECT COORDINATOR
John Hopkins University Baltimore, MD August 2021 – April 2022
Managed partner success for the Goldman Sachs & Bloomberg-supported 10,000 Small Businesses Program, overseeing onboarding and tailored training for 200+ small business owners.
Acted as a strategic liaison between Johns Hopkins and corporate leadership, aligning program objectives with partner expectations.
Spearheaded a community initiative securing sponsorships with World Central Kitchen, raising over $12K and managing event logistics.
Implemented new reporting structures in Salesforce CRM to improve accuracy in partner and program analytics.
Conducted grant proposal analyses, highlighting key program successes and data-driven impact stories.
C E R T I F I C A T I O N S
Project Management Professional:
Pending
R E F E R E N C E S
Available upon request.
D E N I S E M . G EORGE
Contact this candidate