Technical Support Customer Service
Resume:
CURRICULUM VITAE
FOR
• Manage Mail:
o Sort and distribute incoming mail.
o Prepare outgoing mail for pick-up or courier.
• Clerical:
o Photocopy and collate documents.
o Fax documents.
o File documents accurately.
o Maintain equipment and report any malfunctions.
o Monitor, control and order office supplies.
o Organize Meetings.
o Book meeting room.
o Inform participants.
o Set up meeting room with necessary stationary and equipment. o Organize catering for meeting.
o Secretarial Support.
o Prepare correspondence and documents.
o Update databases.
o Organize mailings.
o Prepare and maintain spreadsheets.
o Schedule and follow up on appointments.
October 2015 - November 2016:
WNS
Customer Assurance Agent
• Customer handling (Internet, ADSL, VDSL, WC, DMA).
• Router configuration and setup (Telkom & Non-Telkom).
• Provide a reliable and trustworthy customer service to one of the largest energy providers.
• Identify and understand customer needs to consistently provide a high-quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organization.
• Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures. December 2016 - June 2017:
Kezia BPO IT
Technician & Sales Consultant
• Hardware & Software.
• On-Site Technician.
• Customer Help Desk with PC/Laptop issues and troubles.
• Customer Adviser through PC/Laptop purchases.
• On-Floor Software Installations.
• Help with Networking issues (Wired or Wireless). June 2019 - March 2022:
Technical Support Agent Axxess DSL
• Technical Support – assisting clients with connectivity issues.
• Fibre configurations and installations.
• LTE Support (MTN Fixed LTE and Telkom LTE services).
• VOIP setup.
• DSL configurations and installations.
• Identify and understand customer needs to consistently provide a high-quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organization.
• Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty July 2022 - Current:
Technician iStore
• Assisting clients with connectivity issues.
• Provide technical support to the iStore customers
• Troubleshooting customer Apple devices
• Resolving customers hardware and software issues
• Identify and understand customer needs to consistently provide a high-quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organization.
• Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Resolve customer’s software and hardware issues
SKILLS
Microsoft Office Packages.
Computer hardware replacing and upgrades.
Installing system software and application software. Troubleshooting.
Sales.
Customer services.
REFERENCES
Name and Surname: Ms. L Kaleni
Company: Haygrove Heaven
Job title: HR - Finance
Contact details: 076-***-****
Name and Surname: Mr. Steven Nchaupe
Company: WNS
Job title: Team Leader
Contact details: 060-***-****
E-mail address: ********@******.**.**
Name and Surname: Tebogo Molapisane/Tabelelo Molapisane Company: KEZIA BPO
Job title: Managers
Contact details: 082-***-**** / 078-***-****
Name and Surname: Mr L Zonke
Company: Axxess DSL
Job title: Team Leader / Floor Manager
Contact details: 064-***-****
E-mail address: ***********@********.**.**
Name and Surname: Miss S Mvumvu
Company: iStore
Job title: Senior Technician
Contact details: 063-***-****
E-mail address: ****.******@******.**.**
Contact this candidate