Customer Service Representative

LAURARUIZ

Mesa, AZ ***** 480-***-**** **********@*****.***

Professional Summary

Obtain a job as a cashier that can utilize the knowledge in customer service, situational awareness, leadership and sales that I possess. Thus, allowing me to seek and maintain full -time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Work History

Organizational Assistant 01/2015 - 02/2021

Terry Rose – Roy U.T.

• Created and maintained databases to track and record customer data.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Increased accuracy of company records by meticulously proofreading documents, updating databases, and reconciling financial information.

• Executed record filing system to improve document organization and management. CSR 05/2019 - 12/2019

Caption Call – St. George

• Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered the constant flow of customer calls with minimal waiting times.

• Offered advice and assistance to customers, paying attention to special needs or wants. Customer Service Representative 04/2011 - 02/2012

General Dynamics – South Jordan U.T.

• Handled customer inquiries and suggestions courteously and professionally.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered the constant flow of customer calls with minimal waiting times.

• Answered customer telephone calls promptly to avoid on-hold wait times. Volunteer 04/1997 - 10/2009

Hollywood South Productions – Del Mar C.A.

• Assisted with special events and programs.

• Maintained clean, neat, and operational facilities to serve program needs.

• Supported engaging, fun, and smooth-running events by helping with organization and planning.

• Used strong interpersonal communication skills to convey information to others.

• Communicated with staff members to stay informed about volunteer opportunities and events. Boosted fundraising efforts, securing valuable donations through targeted campaigns. Education

International Air Academy 2/1987

Ontario, CA

Roy High School 5/1978

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