Customer Service Public Safety

Paul West

WAREHOUSE MATERIAL HANDLER/HAZARDOUS WASTE REMOVAL

WORKER/CUSTOMER SERVICE/PUBLIC SAFETY/P L ANT WORKER/ARCHIVES T ECHNICIAN/L ABORER

202-***-**** 4287 6th St. SE. Apt#101, Washington, D.C., 20032, United States *********@*****.*** SKILLS

Interpersonal Skills

Critical thinking and problem

solving

Ability to Multitask

Fast Learner

Computer Skills

Adaptability

Customer Service

Microsoft Office

Ability to Work Under Pressure

Ability to Work in a Team

Communication Skills

Effective Time Management

Customer Relations

Leadership and Teamwork

Hazardous Materials

Cleaning of Buildings and

Premises

Hazardous Waste Removal

Experience & Knowledge

Janitorial Knowledge &

Experience

PROFILE

Tackled diverse tasks with consistently safe and effective operation of warehouse operations,hazardous waste disposal & trash collections, customer service, public safety, motor vehicleoperator, janitorial services, data entry, archives management & health care services. I'm anadaptable professional with 22+ years of experience and a proven knowledge of janitorial,hazardous materials, warehouse & procurement operations, public safety, customer service & healthcare aide.

EMPLOYMENT H I S TORY

Data Entry Clerk/Public Safety Officer at DC Emergency Management Agency(FEMA), Washington, D.C.

September 2000 — August 2003

Classified data by using the correct fields for inputting information into business and customer files. Identified problems with automated uploads by carefully scanning completed work. Minimized data loss risks by backing up completed work daily. helping out different and diverse communities and organizations on public safety matters and helping out during national disasters and crises. Served customers by going above-and-beyond to offer exceptional support for all needs. Kept all areas clean, organized and in line with company professional standards. Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision. I worked 80+ hour weeks & held a public trust clearance. Warehouse Manager/Materials Handling/Hazardous Waste & Trash Removal Worker/Support Technician/Dockworker at Wilcan Services, Beltsville, Maryland

September 2003 — October 2007

Used proper disposal techniques for addressing e-waste, including computer equipment and home electronics. Used hand and power tools to remove contaminants such as asbestos or lead from surfaces. Operated heavy equipment or transport vehicles to move waste to designated locations. Mitigated contamination by quickly addressing and resolving emergencies involving hazardous substances. Observed prescribed disposal procedures to sort waste at landfills and disposal sites. Adhered to prescribed safety procedures and federal regulations to appropriately dispose of waste. Scraped and removed excess materials from brick and structures. Boosted efficiency by keeping work areas clean, tidy, and free of debris. Assisted with tasks and work duties during slow periods to maintain team productivity. Contributed ideas for improving work processes. I worked 60+ hour weeks.

Custodial Worker/Mail Handling /Laborer/Supply Technician/Forklift Operator/Archival Collection/Hotel Attendant at Wilcan Services: Municipal & Industrial Services, Woodbridge, Virginia September 2003 — October 2007

Tackled diverse tasks with consistently safe and effective operation of hydraulic lifts, bobcats, tractors, and transit-grade systems. Cleaned tracks of heavy equipment by pulling and Public Safety

Archival Collection Experience

& Knowledge

Initiative and Problem-solving

Abilities

Attention to Detail

Loading & Unloading

Laborer

L ANGUAGES

English

cutting away materials affecting proper movement. Avoided safety hazards through proper communication and planning for heavy equipment operations. Operated road-watering, oiling, or sealing equipment to complete roadway projects. Maintained equipment performance through frequent inspections and basic repairs. Avoided hazards and obstructions, checking and monitoring sites for problems. routine maintenance and cleaning of commercial and residential properties. Developed and documented standard operating procedures for equipment use and maintenance. Installed and configured new equipment according to manufacturer specifications and industry standards. Performed routine system checks and inspections to ensure equipment was functioning properly. Monitored system performance. I worked over 60+ hours a week.

Filene’s Basement at Sales Associate/Department Manager/Assistant Store Manager, Tyson’s Corner, Virginia

November 2007 — January 2011

Resolved escalated customer service issues by coordinating solutions between sales and operations teams. Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies. Increased sales by overseeing successful promotional strategies and in-store events. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement. Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Home Healthcare Provider at The Gibson’s Family, Washington, D.C. March 2011 — July 2018

Helped with post-operative recovery, encouraging ambulation and checking dressings. Assisted residents with meeting daily needs through positive encouragement and direct support. Promoted patient well-being with emotional support, companionship, and appropriate recreation. Provide health care services in patients residences. Assist patients with mobility and physical therapies/exercises. And provide companionship and basic emotional or psychological support. I worked 50+ hour weeks plus on-call visits. Printing Plant Worker(PPW) at Bureau Of Printing & Engraving/US Department Of Treasury, Washington, D.C.

August 2020 — March 2023

Install the printing plate with the images to be printed. Press operators prepare machines for printing. Ink the presses, load paper, and

adjust the press to the paper size. Ensure that paper and ink meet specifications Adjust the flow of ink to the inking rollers accordingly. Guide paper through the press cylinders and adjust feed and tension controls. Monitor their operation and keep the paper feeders well stocked. Make adjustments to manage ink distribution, speed, and temperature in the drying chamber. Correct paper tears or jams. Search for and correct problems. I worked 80+ hour weeks & held a secret security clearance.

EDUCATION

G.E.D at Anacostia Senior High School, Washington, D.C. September 2000 — June 2003

General Studies

I NTERNSHIPS

Abatement Crew Worker at DC Public Worker(DPW), Washington, D.C. March 2000 — May 2000

Maintained a clean and organized work area to ensure the safety of both the crew and passengers. Followed detailed instructions and diagrams to assemble components accurately. Performed preventative maintenance on machines and equipment to ensure optimal performance. Ensured safety protocols were adhered to in order to reduce workplace injuries. Environmental Specialist at DC Earth Conservation Agency, Washington, D.C.

February 1999 — December 1999

Researched and selected the best materials for a new construction project that meet safety and environmental requirements.

Analyzed environmental impact assessments to ensure compliance with regulations and minimize environmental disruption.

Responded to hazardous material incidents, containing and cleaning up hazardous spills and minimizing environmental damage.

Emergency Liaison Officer at DC Emergency Management Agency, Washington, D.C.

February 2000 — May 2000

Acted as a first responder in emergency situations, providing medical assistance and coordinating with emergency services.

Assisted in the development of emergency response plans and procedures to ensure a rapid and effective response to emergency situations. Responded to emergency situations and accidents, providing first aid and contacting emergency services when necessary. COURSES

OSHA 10-Hour at Mid Atlantic OSHA Training Institute Education Center

(MAOTIEC)

November 2001 — July 2002

OSHA 30-Hour at Mid Atlantic OSHA Training Institute Education Center

(MAOTIEC)

January 2002 — April 2002

HAZWOPER at OSHA Education Center

July 2003 — November 2003

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