A Team Crisis Management

MB Marcus Broussard

Beaverton, OR ***** 503-***-****

*****************@*****.***

PROFESSIONAL

SUMMARY

Proven leader with a track record of enhancing operational efficiency at Nike Air MI by leveraging technical knowledge and crisis management skills. Excelled in fast-paced environments, significantly improving team performance and customer satisfaction. Skilled in procurement processes and de-escalation techniques, consistently meeting production deadlines and exceeding sales targets by over 30%.

SKILLS Procurement processes Crisis Management

De-Escalation Techniques Technical knowledge

Procurement processes

WORK HISTORY PCO 04/2019 to 04/2024

Nike Air MI Beaverton, OR

Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written. Worked well in a team setting, providing support and guidance. Demonstrated respect, friendliness and willingness to help wherever needed.

Worked flexible hours across night, weekend, and holiday shifts. Managed time efficiently in order to complete all tasks within deadlines. Paid attention to detail while completing assignments. Learned and adapted quickly to new technology and software applications. Proved successful working within tight deadlines and a fast-paced environment.

Developed and maintained courteous and effective working relationships. Trained new employees on proper machine operation techniques, promoting a safe and efficient work environment.

Actively contributed ideas during team meetings aimed at improving overall plant efficiency and reducing operational bottlenecks. Consistently met production deadlines, allowing for smooth order fulfillment and high levels of customer satisfaction.

Excursion

Shape plastic into forms

Cut plastic

Cut fabric

Participated in cross-functional teams to address complex manufacturing challenges, leveraging collective expertise for effective problem-solving solutions.

Ensured compliance with OSHA regulations and company safety policies through diligent adherence to procedures and guidelines. Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.

Checked over casting machines prior to start of each shift to identify and resolve any issues.

Selected and installed blades, tools or other attachments for each operation.

Observed manufacturer instructions when operating plastic molding and casting machines to optimize quality.

Reviewed job specifications prior to setting up casting machines to determine appropriate time and temperature settings. PHONE BANKER 2 03/2013 to 11/2018

Wells Fargo Beaverton, OR

Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately. Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.

Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team. Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.

Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies. Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.

Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information. Handled over [Number] incoming telephone calls, emails and chat requests.

Consistently met or exceeded monthly sales targets through proactive outreach efforts such as outbound calling campaigns focused on promoting bank products and services.

Stayed current on changing products, services and policies to offer exceptional service to customers.

Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs. Participated in ongoing training opportunities to stay current on industry trends, product offerings, and regulatory requirements for better client support.

Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.

Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.

Balanced multiple priorities effectively, ensuring timely completion of tasks while maintaining focus on delivering outstanding customer service. Assisted in training new hires by sharing knowledge, demonstrating best practices, and offering guidance on effective phone banking techniques. Established rapport with new clients to increase satisfaction and loyalty. Executed wire transfers, stop payments and account transfers. Handled various accounting transactions.

PACKAGE HANDLER 06/2005 to 07/2010

Fed Ex Ground Portland, OR Sacramento Ca

Followed safety regulations to maintain safe work environment. Improved package handling efficiency by implementing proper sorting and organizing techniques.

Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.

Reduced damage rates for packages through careful handling and adherence to safety protocols.

Assembled, sealed, and loaded packages into correct trucks. Followed verbal and written instructions to properly move and ship products.

Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Stored and secured packages in designated areas to prevent damage and theft.

Communicated regularly with supervisors to provide information on delays and issues with shipments.

Supported team morale by fostering positive communication and collaboration among coworkers.

Prepared pallets of boxes for easy transportation between customer and storage locations.

Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure. Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.

Loaded package containers onto forklifts and transported into packaging areas.

Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.

Monitored and tracked shipment progress to confirm on-time delivery. ASSISTANT MANAGER 09/2000 to 06/2010

Just Sports Portland, OR

Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Train new employees

order items for store

Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Improved customer satisfaction by addressing and resolving complaints promptly.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Managed inventory levels to minimize stockouts while reducing overhead costs.

Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Collaborated with the management team to develop strategic plans for business growth and improvement.

Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Increased sales through effective merchandising strategies and targeted promotions.

Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Facilitated clear communication between employees and upper management through regular meetings and updates.

Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Created employee schedules to align coverage with forecasted demands. Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

EDUCATION Business

College of The Siskiyous, Weed, CA

High School Diploma 05/2003

Benson Polytechnic High School, Portland, OR

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