Inventory Management Customer Service

SC

SHANI CUMBERLEDGE

***************@*****.*** 724-***-**** Beaver Falls, PA 15010

Reliable Bartender with background in both high-volume and intimate bar settings. Skills include mixology, customer service, cash handling, inventory management and team collaboration. Known for creating unique cocktails that enhance dining experience and increase customer satisfaction. Proven ability to improve bar operations and contribute to business growth.

Cocktail mixing

Inventory management

Customer relations

Upselling techniques

Conflict resolution

Team collaboration

Safety compliance

Cash handling

Identification verification

Dining room management

Menu memorization

Preparing garnishes

Health codes compliance

POS operation

Alcohol regulations

Beaver Falls Turner Beaver Falls,

Pennsylvania

Bartender

04/2022 - Current

Poured wine, beer and cocktails for patrons.

Provided drink suggestions to customers based on their preferences. Followed safety protocols while handling sharp tools or dangerous chemicals.

Balanced daily registers and generated sales reports for management. Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Developed good working relationships with fellow employees through effective communication.

Cleansed glasses with sanitizing solution after each use. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Processed payments accurately and efficiently with POS system. Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.

Made friendly conversation with customers to provide enjoyable bar experience.

Neatly sliced and pitted fruit for garnishing drinks. Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.

Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Performed opening and closing duties including restocking supplies. Greeted guests with friendliness and professionalism. Summary

Skills

Experience

Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Third Base Beaver Falls, Pennsylvania

Bartender/Bar Manager

07/2010 - 04/2017

Arranged bottles and glasses behind bar to make attractive displays. Studied industry trends to inform planning of bar menu and development of new drink recipes.

Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Cleansed glasses with sanitizing solution after each use. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Managed accurate bar tabs and processed cash and credit card transactions.

Balanced daily registers and generated sales reports for management. Developed good working relationships with fellow employees through effective communication.

Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Planned and coordinated special events to boost customer numbers and profits.

Ensured proper sanitation of bar area, glassware, utensils, and equipment. Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships. Recommended food and drinks to patrons based on preference, pairings and special promotions.

Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

Completed regular bar inventories and daily requisition sheets. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Measured and mixed house ingredients to prepare both custom and menu drink orders.

Greeted guests with friendliness and professionalism. Provided drink suggestions to customers based on their preferences. Checked identification of guests to verify age requirements for alcohol purchase.

Effectively multitasked within fast-paced environment. Performed opening and closing duties including restocking supplies. Resolved customer complaints in a professional manner. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Processed payments accurately and efficiently with POS system. Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.

Upsold customers from shelf to premium brands to help boost sales. Greeted customers and provided excellent customer service. Trained new bartenders on drink preparation and upselling techniques. Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Service Link Mortgage Hopewell,

Pennsylvania

Mortgage Loan Processor

03/2004 - 06/2005

Interviewed loan applicants to obtain personal and financial data and assist in completing applications.

Organized files electronically according to document type and date received.

Gathered property appraisals, surveys and tax records to update mortgage loan files.

Calculated borrowers' income and debt ratios to assess loan eligibility. Managed loan application pipeline by completing and submitting reports within allotted turn-around times.

Contacted outside sources, references and vendors to verify client financial information.

Performed post-closing follow up on file completion requirements. Reviewed and corrected errors on interest, principal and closing costs. Reviewed loan applications and verified accuracy of borrower information. Maintained complete confidentiality of submitted information according to release guidelines.

Assembled and compiled documents for loan closings. Prepared closing documents, including title policies, deeds, and other related items.

Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.

Filed and maintained loan records.

Collaborated with closing agents to schedule and prepare for loan closings. Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application. Monitored loan processing timelines to meet closing deadlines. Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.

Verified that all conditions of the loan have been met prior to disbursement of funds.

Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.

Penn Ohio cable Beaver Falls,

Pennsylvania

Office Manager

04/1996 - 06/1999

Implemented and maintained company protocols to facilitate smooth daily activities.

Produced thorough, accurate and timely reports of project activities. Managed office inventory and placed new supply orders. Billing of new equipment

Held staff meetings with sales reps

Scheduled appointments with new clients

Billing for the office supplies

Kept track of inventory at another location

Kept shipping and receiving contracts in order

Responded to customer inquiries via phone or email in a professional manner.

Developed and implemented office policies and procedures. Handled scheduling and managed timely and effective allocation of resources and calendars.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Managed office budget to handle inventory, postage and vendor services. Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Reviewed files and records to obtain information and respond to requests. Interviewed prospective employees and provided input to HR on hiring decisions.

Supervised staff members, organized schedules and delegated tasks. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Bradford Business School Pittsburgh, PA

Associate of Applied Science in Medical Assistant

05/1991

Big Beaver High School Beaver Falls, PA

High School Diploma

06/1990

Education and Training

Contact this candidate