Security Supervisor Customer Service
Resume:
ISecurity Officer
MD
KAMRUL
Hasan
Contact
Address
Dubai, UAE 25314
Phone
Mdkamrulhasnpayal@gmail.
com
WWW
https://bold.pro
/my/mdkamrul-hasan-
240*********/447
Skills
Safety and security
Access systems and patrol
First aid, pod, fire warden
Security team management
Safety and security
regulations
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests. Coordinated Security Supervisor with 8 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel. Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Motivated security supervisor skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic. Security supervisor highly effective at risk and operational management. Identifies safety threats and finds workable solutions. Versatile Security Manager smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with 8 years of progressive experience. Licensed PSBD &SIRA. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Work History
Audit Compliance
Emergency Response
Company risk management
Daily incident reporting
Security officer
development
Incipient Fire Safety training
Surveillance
Emergency Management
File and records
management
CCTV Monitoring
Security personnel training
Security Guard License
Superior customer service
Staff Management
Safety courses
Occupational safety
Occupational health
hazards
Protective equipment
OSHA standards and codes
Safety and compliance
inspections
Industrial hygiene
Team Building
Training and mentoring
Risk management
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Versatile occupational health and safety director with hands-on expertise in multiple industries. Highly engaging team builder supports employee improvement and development in fast-paced, diverse workforce environments. Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Coordinated Security Supervisor with Number years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Security Guard &supervisor
Star Security Services,UAE, Abu Dhabi
Updated account information to maintain customer
records.
2008-01 -
2016-01
Report preparation
Languages
English, Arabic, Hindi, Bangla
Full Professional
Answered customer telephone calls promptly to
avoid on-hold wait times.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products,
services, and company information.
Answered constant flow of customer calls with
minimal wait times.
Provided primary customer support to internal and
external customers.
Handled customer inquiries and suggestions
courteously and professionally.
Actively listened to customers, handled concerns
quickly and escalated major issues to supervisor.
Clarified customer issues and determined root cause of problems to resolve product or service
complaints.
Developed customer service policies and
procedures to meet and exceed industry service
standards.
Participated in team meetings and training sessions to stay informed about product updates and
changes.
Tracked customer service cases and updated
service software with customer information.
Increased efficiency and performance by
monitoring team member productivity and providing
feedback.
Maintained up-to-date knowledge of product and
service changes.
Responded to any emergencies as instructed and
with utmost efficiency.
Inspected facilities for adherence to fire, hazard, and safety guidelines.
Recognized, documented, and advised on removal
of hazards.
Inspected worksites, practices, and gear for
compliance with established safety standards.
Developed and implemented safety policies and
procedures to establish clear guidelines for safe
work practices and comply with regulations.
Provided guidance and resources to employees to
maintain safety procedures and enhance
protection.
Investigated accidents and incidents to determine
root causes and develop corrective actions to
address underlying issues.
Conducted safety training and education to
employees to increase awareness of safety hazards
and empower employees to work safely.
Conducted regular safety inspections and audits to identify potential hazards and prevent accidents
and injuries.
Liaised with management and employees enable
smooth communication regarding safety
procedures.
Collaborated with other departments to integrate
safety in all aspects of organization.
Communicated safety performance and progress to
management and employees to provide up to date
information.
Coordinated emergency response plans and drills to increase preparedness and address issues promptly. Assisted with development of compliance objectives and strategies.
Evaluated and monitored supplier and partner
relationships to support compliance.
Developed and implemented corrective action
plans for non-compliance issues.
Created and maintained compliant work
environment.
Developed risk assessment models to identify
potential compliance risks.
Recorded incident reports with detailed accounts of occurrences.
Conducted regular patrols of facility to detect and deter security threats.
Monitored and approved access control systems for
accessibility to authorized personnel.
Prepared and submitted reports to keep
management informed of security activities and
developments.
Monitored alarm systems and CCTV footage to
enable prompt attention and response.
Recorded daily security occurrences in site
assignment log.
Hospitality
Energypac, Dhaka
Inspected facilities for adherence to fire, hazard, and safety guidelines.
Responded to any emergencies as instructed and
with utmost efficiency.
Recognized, documented, and advised on removal
of hazards.
Inspected worksites, practices, and gear for
compliance with established safety standards.
Liaised with management and employees enable
smooth communication regarding safety
procedures.
Provided guidance and resources to employees to
maintain safety procedures and enhance
protection.
Developed and implemented safety policies and
procedures to establish clear guidelines for safe
work practices and comply with regulations.
Conducted safety training and education to
employees to increase awareness of safety hazards
and empower employees to work safely.
Answered multi-line phone system to respond to
inquiries and transfer calls to correct departments and personnel.
Answered questions and addressed, resolved, or
escalated issues to management personnel to satisfy customers.
Greeted guests at front desk and engaged in
pleasant conversations while managing check-in
process.
Reported facility and room maintenance problems
to appropriate personnel for immediate
remediation.
Monitored staff performance and provided
feedback and guidance.
2017-01 -
2023-06
Trained new staff members in customer service
techniques and hotel operations.
Coordinated with vendors for repair and
maintenance of hotel.
Stored guest valuables in safe and individual boxes for security.
Prepared reports on guest satisfaction levels and
other metrics.
Maintained files and records by implementing
effective filing systems that boosted efficiency and organization.
Supervised team of Number security personnel
during shift.
Moved around different security stations and vital areas to check on officers and adjust workflow to
cover changing needs.
Submitted documentation for weekly payroll,
managed schedules, and enforced policies.
Managed security policies and procedures to
promote safety and security of personnel and assets. Implemented comprehensive security plans to
provide highest levels of protection for facilities. Established and maintained close working
relationships with local law enforcement officers. Delivered regular security awareness programs to
educate personnel on security measures and
protocols.
Evaluated security systems and procedures to
identify areas for improvement.
Monitored and maintained CCTV and access
control systems to protect personnel and assets.
Offered staff coaching on observed at-risk work
habits to minimize accidents and increase
workplace safety.
Analyzed onsite incidents and instituted
precautionary measures to reduce risk and severity of workplace injuries.
Instructed employees on OSHA standards.
Inspected work practices and procedures for
compliance with company and federal regulations.
Participated in safety meetings by answering
questions from staff members.
Led employee training on safe usage of equipment.
Reviewed company processes and suggested
methods that would improve overall safety for
employees.
Trained company employees in safety procedures
and provided in-depth documentation for review.
Completed workplace safety and hazard
inspections.
Kept main work areas free of debris and obstacles
that could cause falls and mishaps.
Scrutinized construction activities for personnel
safety and regulatory compliance.
Mentored and managed team of safety specialists
and enforced safety protocols among associates.
Monitored safety practices of new and existing
employees.
Conducted regular safety inspections and audits to identify potential hazards and prevent accidents
and injuries.
Coordinated emergency response plans and drills to increase preparedness and address issues promptly. Completed daily side work and opening and closing
duties without fail.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Helped facilitate cooperation between service and
kitchen staff to professionally meet guest needs and resolve problems.
Answered phone calls to take orders, give
information and document reservations.
Minimized customer service complaints by expertly
managing customer expectations during busy
periods.
Organized, stocked and cleaned establishment's
front lobby during shifts to maintain welcoming
appearance.
Opened and closed seating sections according to
volume of guests.
Provided hospitality and support to visitors and
meeting attendees.
Coordinated promotional activities to increase
customer awareness of hospitality services.
Education
Security Officer
Transguard Group, Dubai Airport, UAE, Dubai
Oversaw daily monitoring and patrolled buildings,
grounds, and work sites.
Patrolled and monitored premises in company
vehicle, on bicycle, and by foot.
Greeted guests professionally and courteously to
cultivate welcoming atmosphere while making
safety top priority.
Reported suspicious activities and persons to law
enforcement.
Executed security rules and procedures and calmly
and promptly escorted non-compliant individuals
out of building.
Screened individuals and prevented passage of
prohibited articles into restricted areas.
Checked and verified photo identification prior to granting facility access.
Conducted regular patrols of key areas to spot and control security concerns.
Acted quickly during emergency situations to
reduce opportunity for damage and injury.
Wrote detailed reports on property damage, theft,
presence of unauthorized persons and unusual
incidences.
Responded quickly to emergency situations to assess and deflect issues.
Answered alarms, investigated disturbances, and
contacted law enforcement personnel to escalate
crises.
Responded quickly to incidents and assessed active situations for security concerns.
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Recorded observations and occurrences and
interviewed witnesses to complete and submit
incident report.
2023-07 -
Current
Certifications
Interests
Additional Information
Affiliations
STRENGTH
B. Com: Commerce
IET GOVT HIGH SCHOOL - NARAYANGONJ
2003-01 -
2007-01
Avsec Security Training, Surveillance,Cctv
Control
Emirates Training College - UAE
2023-08 -
2023-10
Experience certificate [Star security services
&Energypac ] -
2008-07
2008-01 PSBD certificate issued by Abu Dhabi police 2023-08 SIRA certificate issued by Dubai police
2008-02 Fire warden certificate issued by Gasco
MS word, excel, net browsing, mailing
Ex national u-17 cricket player in Bangladesh, list -A cricket player in Bangladesh
Bangladesh cricket board
Hospitality in the international match
An attitude of never giving up and eagerness to learn and I am committed about my job duty and
responsibilities, moreover I acknowledge that, the information specified above is accurate to the extent of my knowledge.
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