Customer Service Los Angeles
Resume:
Los Angeles, CA *****
Day Number:
Email:
**********@*****.***
Abel Murillo
Objective Looking to find a working environment that will use my skills and talents to benefit both the company and myself.
Experience
January 2023 to Present
Night Crew
Responsible of making the aisles are at par with the stock
Responsible of having our department to be ready when it opened
Customer service after the store opened was our number one priority Made sure to walk the store to make sure the front of the store was at par with the companies expectations
October 2021 to December 2022
Night Crew / Majors
Responsible of making the majors department was at par with the stock
Responsible of having our department to be ready when it opened
Customer service after the store opened was our number one priority Made sure to walk the store to make sure the front of the store was at par with the companies expections
September 2020 – September 2021 Contracted
Loan Officer Assistant
Responsible for home loan originations and the organization of loans files.
Specializing in Jumbo and super jumbo loans.
Help with collecting the needed items for the down payment assistance programs. ( CALHFA, LIPA, MIPA, NHS)
Responsible of checking the incoming calls and assigning to the mortgage advisor that it corresponds to.
Keep track of files and communicating with members the status of their loan during the transaction via telephone, email or fax.
Collect necessary documentation that is needed for a full loan file as well as collect underwriting conditions as needed.
Keep track of the monthly pipeline and prioritize files as needed using a MS Excel spread sheet.
Use various programs to fulfill the needs for the mortgage advisor.
Entering borrowers and realtor’s information in an LOS database to organize information for the loan consultant.
Organize, schedule meetings, appointments, and business trips for the loan consultant.
Apr 2016 – Aug 2020 New American Funding
Loan Officer Assistant
Responsible for home loan originations and the organization of loans files.
Specializing in Jumbo and super jumbo loans.
Help with collecting the needed items for the down payment assistance programs. ( CALHFA, LIPA, MIPA, NHS)
Responsible of checking the incoming calls and assigning to the mortgage advisor that it corresponds to.
Keep track of files and communicating with members the status of their loan during the transaction via telephone, email or fax.
Collect necessary documentation that is needed for a full loan file as well as collect underwriting conditions as needed.
Keep track of the monthly pipeline and prioritize files as needed using a MS Excel spread sheet.
Use various programs to fulfill the needs for the mortgage advisor.
Entering borrowers and realtor’s information in an LOS database to organize information for the loan consultant.
Organize, schedule meetings, appointments, and business trips for the loan consultant.
Dec 2014 – February 2016 Academy Mortgage
Loan Officer Assistant
Responsible for home loan originations and the organization of loans files.
Specializing in Jumbo and super jumbo loans.
Help with collecting the needed items for the down payment assistance programs. ( CALHFA)
Responsible of checking the incoming calls and assigning to the mortgage advisor that it corresponds to.
Keep track of files and communicating with members the status of their loan during the transaction via telephone, email or fax.
Collect necessary documentation that is needed for a full loan file as well as collect underwriting conditions as needed.
Keep track of the monthly pipeline and prioritize files as needed using a MS Excel spread sheet.
Use various programs to fulfill the needs for the mortgage advisor. (
Entering borrowers and realtor’s information in an LOS database to organize information for the loan consultant.
Organize, schedule meetings, appointments, and business trips for the loan consultant.
Feb 2013 – September 2014 Partners Federal Credit Union Home Mortgage Sales Associates
Liaison between the Vice President of Mortgage Lending and the Mortgage Advisors.
Specializing in Jumbo and super jumbo loans.
Responsible for home loan originations and the organization of loans files.
Responsible of checking the incoming calls and assigning to the mortgage advisor that it corresponds to.
Keep track of files and communicating with members the status of their loan during the transaction via telephone, email or fax.
Collect necessary documentation that is needed for a full loan file as well as collect underwriting conditions as needed.
Keep track of the monthly pipeline and prioritize files as needed using a MS Excel spread sheet.
Was part of the launch team for our Synapsys project.
Use various programs to fulfill the needs for the mortgage advisor. (Synapsys, Documatix, Mortgagebot . . . )
Entering borrowers and realtor’s information in an LOS database to organize information for the loan consultant.
Organize, schedule meetings, appointments, and business trips for the loan consultant.
June 2009 – Dec 2012 Self Employed Los Angeles, CA Contracted Driver
Jan 2009 – April 2009 Countrywide Home Loans
Production Assistant
Responsible for home loan originations and the organization of loans files.
Order escrow, title, appraisal, and fulfill any requirements needed during the transaction of the loan.
Specializing in Jumbo and super jumbo loans.
Keep track of files and communicating with borrowers the status of their loan during the transaction via telephone, email or fax.
Collect necessary documentation that is needed for a full loan file as well as collect underwriting conditions as needed.
Keep track of the monthly pipeline and prioritize files as needed using a MS Excel spread sheet.
Entering borrowers and realtor’s information in an ACT database to organize information for the loan consultant.
Organize, schedule meetings, appointments, and business trips for the loan consultant.
June 2008 – Nov 2008 Wells Fargo Home Mortgage
Mortgage Sales Associate
Responsible for home loan originations and the organization of loans files.
Specializing in Jumbo and super jumbo loans.
Order escrow, title, appraisal, and fulfill any requirements needed during the transaction of the loan.
Keep track of files and communicating with borrowers the status of their loan during the transaction via telephone, email or fax.
Keep track of the monthly pipeline and prioritize files as needed using a MS Excel spread sheet.
Entering borrowers and realtor’s information in an ACT database to organize information for the loan consultant.
Organize, schedule meetings, appointments, and business trips for the loan consultant.
Sept 2007 – May 2008 Washington Mutual Home Loans
Senior Sales Associate
Responsible for home loan originations and the organization of loans files.
Specializing in Jumbo and super jumbo loans.
Order escrow, title, appraisal, and fulfill any requirements needed during the transaction of the loan.
Keep track of files and communicating with borrowers the status of their loan during the transaction via telephone, email or fax.
Keep track of the monthly pipeline and prioritize files as needed using a MS Excel spread sheet.
Entering borrowers and realtor’s information in an ACT database to organize information for the loan consultant.
Organize, schedule meetings, appointments, and business trips for the loan consultant.
May 2005 – Aug 2007 Countrywide Home Loans
Production Assistant
Responsible for home loan originations and the organization of loans files.
Specializing in Jumbo and super jumbo loans.
Order escrow, title, appraisal, and fulfill any requirements needed during the transaction of the loan.
Keep track of files and communicating with borrowers the status of their loan during the transaction via telephone, email or fax.
Keep track of the monthly pipeline and prioritize files as needed using a MS Excel spread sheet.
Entering borrowers and realtor’s information in an ACT database to organize information for the loan consultant
Feb 2002 – April 2005 Washington Mutual Home Loans Sales Associate
Responsible for home loan originations and the organization of loans files.
Specializing in Jumbo and super jumbo loans.
Order escrow, title, appraisal, and fulfill any requirements needed during the transaction of the loan.
Keep track of files and communicating with borrowers the status of their loan during the transaction via telephone, email or fax.
Keep track of the monthly pipeline and prioritize files as needed using a MS Excel spread sheet.
Entering borrowers and realtor’s information in an ACT database to organize information for the loan consultan
Education 1990 - 1994 Olympic High School Santa Monica, CA
High School Diploma
General Education
Skills: I have experience with TRID, RESPA, TILA and the various other government regulations that pertain to home loans.
Contact this candidate