Information Technology Help Desk

Alusine Conteh

Worcester, MA 774-***-**** *******@******.*** linkedin.com/in/alusine-conteh

Professional Background:

I am passionate about Information Technology, System Administration, Networking, Security, and Risk compliance. I am also creating awareness of the triple A’s of Security (Authentication, Authorization, and Accounting).

EDUCATION

Master of Science in Information Technology (STEM) Expected May 2026 Clark University; Worcester, MA

Bachelor of Science in Information Technology October 2022 Atlantic International University; Honolulu Hawaii Advanced Certificate in Developing Educational App using Web Technology October 2018 National Institute of Technical Teacher Training and Research (NITTTR) Channai, India.

LICENSED PROFESSIONAL CERTIFICATIONS

CompTIA License Certification in Security+ February 2025

Compare and contrast various types of security controls

Analyze indicators of malicious activity

Explain the purpose of mitigation techniques to secure the enterprise

Apply security principles to secure enterprise infrastructure

Conduct vulnerability management activities

Use data sources to support an investigation

RELATED PROJECT

ASA Microfinance (SL) Ltd Security Policy July 2021 - August 2024

Managed supported and maintained all workstations and laptops custom applications via Microsoft SCCM securing the system.

Ensured desktop compliance with security policies, by deploying and maintaining desktop security applications and resolved security issues related to workstations, laptops, virus, and spam

Perform desktop migrations and troubleshoot issues related to these updates

Diagnose hardware, software, and operator problems and take remedial actions or recommend procedural changes

Research and resolve the most difficult and complex problems that other Help Desk levels have been unable to resolved

Update Active Directory for computer accounts, user accounts, distribution lists and security groups CLASS PROJECT

Protecting System from Cyberattacks,Configure a Cisco Device

Interpret Interface Errors on the device, Configure the enable password

Configure thee enable Secret Password, Configure Local User Account

Secure the console and VTY Ports, Encript Passwords on a Cisco Device

EplorePasswordComplexity,Explore and Configure Switch Access Ports TECHNICAL SKILLS

System Administration and Network Security

Windows Server & Active Directory

Firewall Configuration (FortiGate, Cisco)

Cybersecurity Risk Assessment

Virtualization (VMware, Hyper-V)

It Asset Management and Compliance

CCTV Installation, Ultra Viewer Anydesk, Teams, Microsoft Office Suite (Word, Excel, PowerPoint) LINKEDIN LICENSED CERTIFICATIONS

CompTIA Security+ (2022), Windows Server2019 DHCP and DNS (2021), Cisco CCNA Network Fundamentals and Access (2020), CompTIA Network+ Securing TCP/IP (2020). MEMBERSHIP & AFFILIATIONS

Member, Career Forum (SCF), Clark University January 2025

Maintainedaccurateandtimelyinventoryofallhardwarewithinthedefined inventory system

RecommendednewdesktopstandardandconfigurationtokeepcurrentwithMicrosoft-support

Provide technical recommendations and guidance to customers

General overseer for all 46 branches country wide in IT operation respectively

Configuring of Routing and Switching.

Installing of Forti client on each client Computer

Given Forti client user ID and password to each branch

Setting up of Cloud A MBS in tab collections

VOLUNTEER EXPERIENCE

Clark University Career Preparatory Conference 2025 Worcester - MA March 2025 Registration Officer

Take record of each and every member attend the conference

Distribute name tag to guest speakers and attendees EXPERIENCE

ASA Microfinance (SL) Ltd; Freetown Sierra Leone July 2021 - August 2024 Assistant System Administrator

Creating awareness of the triple A’s of Security measured (Authentication, Authorization and Accounting)

Configuring Tabs using the banking system

Configuring of Router

Configuration of CISCO Router

Installation and Sharing of Printer

Deployed, configured, maintained and monitored all active network

Provided research and recommendation on new technologies

Conducted training for newly recruited staff in computer/ data collection

Repairing and Installing of computers

Network and Sharing of computers

Entabuy Agency - Freetown, Sierra Leone Jan 2013- 2018

UsingsmartphonewithODKAppfortheMVCMapping

Visiting21VillagesintheBungoCluster Bo, District.

ResettingofPasswordforusers

Conducting Monthly payment to ISP for all Router in all 46 Branches World Vision (INT’L) Freetown, Sierra Leone August 2019 - Dec 2020 Enumerator/Data Collector

Knowing the amount of vulnerable children in those villages IT Manager

Typing of Dissertation

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