Customer Service

Angelina Hailu ********.*.*****@*****.*** 971-***-****

Angelina M. Hailu

Administrative Professional AH.

Experience in customer service, office management, and administrative detail. Health care member for over five years, in which I developed the managerial position at the Sweet Home Care of assisted living. I pride myself in hard work and continued support of work peers, employer recognition, and success. I am a kindhearted individual, with a strong and likeable attitude. My communications skills are above average, and I enjoy networking with other like-minded individuals with similar or existing attributes. I would be a great addition to any administrative environment, work team or class, and employer. Take a look at my resume, and feel free to contact me on the basis of interest or opportunity. Thank you!

Manager of Sweet Home Care -

Since April 2010

Care provider for Level 3, bed bound patient residents, with Alzheimer’s disease and Dementia. Including patients with physical and metal depressors or disabilities. Below is a sub category list for my responsibilities during my time as a caretaker.

Delegations on medicines, insulin, and exercise routines.

Cooking, feeding, and bathing.

Light cleaning work.

Assistance in maintaining patient necessary activity requirements like walking, reading, or stretching.

Scheduling Task oriented daily work activity according information. to daily schedule plan.

Serve my time as a manager utilizing my office intelligence to communicate appropriate office policy, efficiency, procedure, and dynamic. I am the face and director of the care facility’s daily operations. Below is a sub category list for my responsibilities as a manager figure at Sweet Home Care.

Data entry

Medically certified

Supply order

Use of basic computer software technology.

Lesion for facility and outside relations.

Physician, nurse and emergency teams’ immediate contact.

Application of fire and emergency training for current staff.

Annual meetings with Oregon licensor on delegation and certification requirements.

Interviewing, hiring, and training skills for new hiring seasons.

General emailing and calling to facilitate orderly task management.

Room close out and room preparation.

Event planning.

Interview potential resident patients considering residency.

Basic knowledge of medical terminology.

Scheduled monthly, weekly, and daily facility operations and appointments. Angelina Hailu ********.*.*****@*****.*** 971-***-****

Record keeping, book keeping.

Maintained important document files, and rental agreements. Store Assist and Clerk at Paulsen’s Pharmacy -

March- December 2016

Assessed daily store management and customer service needs. Below is a sub category of my responsibility as a clerk at Paulsen’s Pharmacy.

Stocking and labeling of merchandise.

Phone calling and patient communications.

Cashier management services.

Assistant to pharmacy technician.

Record keeping of patient refill order dates.

General janitorial services.

Home delivery and post delivery duties.

Faxing patient records.

Achievements

Medically certified Caregiver

CPR/First Aid/AED trained

Fire hazard and drill training.

Knowledge of Patient Total Care.

Knowledge of medical dosages, shots, insulin, and blood pressure procedures.

Knowledge medication types.

Societal Contributions

Equal rights activist work in college.

Volunteered for advocate leaders and multicultural events.

Youth up-rise camp leader woman.

Portland Parks and Recreation 2 year young adult volunteer.

Servant to Portland Rescue Mission.

Food and Donations to Red Cross and Salvation

Army of Portland.

Education

PORTLAND COMM. COLLEGE

Associate Degree 2015-2017

• Certified phlebotomist

OQUIRRH MOUNTAIN PHLEBOTOMY SCHOOL

Certified Licence 2021

Angelina Hailu ********.*.*****@*****.*** 971-***-****

“Float like a butterfly, sting like a bee.” – Muhammad Ali

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